Will Auto QA Platforms End the Era of Traditional CX Analytics?
Advice from a Call Center Geek!
Tune into our latest ACG podcast episode, "Will Auto QA Platforms End the Era of Traditional CX Analytics?" where we dive into the world of customer experience analytics.
We’ll explore and compare the tools and techniques behind both Auto QA platforms and traditional analytics methods. This friendly chat is packed with insights about how each approach handles customer data and what makes them unique.
Join Tom as he unravels the complexities and discuss the future possibilities of integrating or balancing these technologies in the world of customer experience management. Whether you're a tech enthusiast or just curious about the latest trends, this episode is for you!
Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com.
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