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In Episode 46 of "Advice from a Call Center Geek!" We talk about what the Google Contact Center AI going generally available (GA) last week on Nov 14, 2019.

We will look at what that means to the average call center and what AI technologies we at Expivia are working on now that correlates to Google AI going GA.

If you are into call center technology, this episode is for you!

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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