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I LOVE social media (As you all know ..lol) but I love security in my call center even more.  Go on TIKTOK and search for #callcenter and tell me if you still think it's ok for your call center associates to have cell phones on the call center floor.

There is ZERO chance you are PCI compliant if you are allowing cell phones or wearable technology on the call center floor.  I think there should be a law against it, that's how strongly I feel about this subject.

The amount of bad things that can happen now is through the roof.

If you are looking for a cellphone/wearable technology policy to use in your call center here you go:
https://www.linkedin.com/pulse/expivia-cell-phone-wearable-technology-agreement-thomas-laird/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel