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A little bit of a unique and cool episode.  The Geek is a huge fan of the "Call Center Helper" website and podcast.  When we were asked to be a guest on their podcast we jumped at the invitation. While I am not going to spoil the entire episode, I do want to give you some highlights from a couple of the questions that were asked.  Really good questions and I hope you find my answers as insightful.  Lots here to take back to your center.

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
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Watch us: Advice from a Call Center Geek Youtube Channel