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We at the Geek! want to try to do anything we can to help you through these crazy and stressful times. Operating and running a call center in the time and the uncertainty of the Coronavirus is a very difficult situation.

In this very important episode, we try to give you some of the things we are doing in our call center from the new policies we have on cleanliness and hand washing to how we are preparing our brick and mortar facility for an emergency at home agent environment.

We certainly do not have all the answers but hopefully, we can help you a little steer through these times.

We will get through!

Blog Post Link:
https://expiviausa.com/covid19-and-your-call-center/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
Follow me: @tlaird_expivia
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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel