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Most companies are lying to you about what AI can do in your call center.

In this episode, we look at what AI can and cannot do in 2020.  With many companies looking to have or visualize your customer experience, AI and the dream of a robot talking to your customers will start to permeate in the minds of many corporate executives that may be detached from the actual call center.

In this episode, we give a truthful opinion on what Ai can do today, how you can utilize it, and what to avoid.

There are a lot of untruths going on with alto of "AI" Providers there really are just giving you cooler chatbots and IVR's.

After this episode, you will have the knowledge to understand where AI stands in the call center of 2020 to make good decisions and the future technology of your call center.

Blog Post Link
https://expiviausa.com/the-truth-about-ai-in-the-call-center-in-2020/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
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Watch us: Advice from a Call Center Geek Youtube Channel