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SOOOOO,

I was scolded by my staff about the title (not the content) of yesterday's episode on "10 Reasons why you Should NEVER Outsource Your Call Center". They said it sounded finite like you should outsource no matter what, if you listened to the episode you know that was not my intention...

So to make peace with everyone, I have done an episode on "10 Reasons Why You SHOULD Outsource Your Call Center".

I think (or hope), listening to these two episodes will give you a great baseline to do what is best for our organization.

In this episode we talk about the benefits of outsourcing as it deals with:
     Having Proper Infrastructure
     How Outsourcing Helps with Scaling
     Relieving the Pain of Hiring, Training, and Turnover
     Having access to the Latest and Greatest Technology

And much more...

Blog Post Link:
https://expiviausa.com/ten-reasons-you-should-outsource-your-call-center/

Text me: 814.247.0366
Follow me: @tlaird_expivia
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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
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Watch us: Advice from a Call Center Geek Youtube Channel