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Outsourcing your call center operations can be a scary deal. If you can manage the relationship in a proper way, there can be a win-win mentality that happens not just for you and the BPO partner but most importantly for your customers as well.

In this episode, we give you actionable items to put into place to make sure the client/call center relationship runs as smoothly as possible.

Some of the items we discuss will center on:

• Partnership over Vendorship
• Single Points of Contact
• Weekly Calibration Cessions
• Quarterly Reviews
• IM Tools
• Issues/Escalation Processes 

Blog Post Link:
https://expiviausa.com/how-to-manage-a-call-center-outsourcer/

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel