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Call Center Superbowl....

For many of us, that is what Black Friday and Cyber Monday are.  Over the years, we have come up with some tips that help make these high-traffic days go as smoothly as possible.

In this podcast we go over 7 call center tips for Black Friday:

No IT Updates This week
Look at Your Shrinkage %
Have a Motivation for Your Associates
Taking Care of Large Queues
Virtual Call Backs
Using Mon-Wed to Educate Your Associates
Document, Document, Document

Blog Post Link:
https://expiviausa.com/7-tips-to-make-black-friday-run-smoothly-in-your-contact-center/

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel