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Here is a little something different.  in this episode we infuse.  call center operations, entrepreneurship, and covid all rolled into one!  The host of "Advice from a Call Center Geek!", Tom Laird,  had the opportunity to be on the radio with host Joel Natalie of TalkErie.

We discuss how our call center started, what technologies and employee strategies we are using, and how we have grown to a national presence.

We would really like your feedback on this episode as it's truly from the heart and will allow you behind the scenes into what running a call center is really like!

 For more info on Advice from a Call Center Geek:
Text us: 814.247.0366
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel