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In Episode 9 of the Geek! we take a deeper dive into the quality aspects of your center.  From starting or improving your QA scoring, educating on delight and tone and taking a look at the benefits of Speech Analytics, we strive in episode 10 to improve your Quality processes!

• The Tone is the Message
• Scoring Calls
• Setting up a QA system
• Speech Analytics
• Educating the Right Things

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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