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NEW BOOK! Advice from a Call Center Geek 3.0! is done!

Ok I just posted the full 204-page book for FREE on our Linkedin group Call Center Tips and Tactics, you can download it right now!

I will also be offering the Amazon Kindle version for free for 3 days after it goes live on Amazon ( by Jan 10)

Amazon is taking longer than normal to review all the published books as they are dealing with staffing issues I'm sure.

I didn't want to wait for them to be ready as I already pushed this back once!

This new version has over 200 pages and 10 new chapters. We added about 70 pages to the last update.

I hope it adds value to all of you!

I will upload the book here to my LinkedIn as well in the coming days but if you want it now, head over to the Tips and Tactics Group:
https://lnkd.in/dDC-VUx

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "New Book" to 814-247-0633

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel