Women Transforming Food
Women Transforming Food is a monthly podcast brought to you by G100 and Inside FMCG, exploring the stories of inspiring women shaping the Australian food industry.
Women Transforming Food
Episode 19: Why empathy is the ultimate competitive advantage for FMCG leaders
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In this episode of Women Transforming Food, Eugene Cha Navarro, Managing Director of CJ Foods Oceania, explains how "organizational empathy" serves as a strategic driver for the global Bibigo brand. She explores how deep human understanding bridges the gap between global ambition and local relevance, helping Korean flavors find a permanent home in Australian kitchens. By reframing empathy as a commercial capability rather than just a personal trait, Eugene reveals how it accelerates trust with retailers and fuels smarter innovation. It’s a compelling look at why the most successful food brands are those that truly listen to the people they serve.
