QSR Uncut
QSR Uncut is a podcast from the editors of QSR magazine—the leading publication for foodservice owners and operators—that discusses the current state and future of the fast-food restaurant industry as it recovers from the COVID-19 pandemic. Made for restaurant executives, entrepreneurs, consumers, and leaders, each episode candidly shares expert advice from some of the industry's most insightful leaders.
QSR Uncut
Whataburger's leaders on getting through crises like a family
Everything restaurants have been forced to go through in the last year has been unprecedented. The COVID-19 pandemic has been a crisis like no other for restaurants. There hasn’t been a playbook. But there have been some companies that have been better prepared for crises than others.
Just look at Whataburger. This is a company whose restaurants are primarily based in the South, and which has been forced to deal with hurricane and storm damage to its restaurants seemingly every year. Even just this year, a huge chunk of Whataburger’s restaurants had to deal with the snow storm that paralyzed Texas for a week in February. But Whataburger has rolled with every punch and survived every hurricane, every snow storm, and now every pandemic, all thanks to its company culture, which its leaders describe as being very much like a family.
Pam Nemec, Whataburger's senior vice president of HR and brand culture, and Jeff North, the senior vice president of restaurant segment support, join the podcast to talk about Whataburger’s hiring, training, and people development practices, and how they come together in this family-style culture.
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