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The LiveChat Factory Podcast
Welcome to the LiveChat Factory Podcast, your go-to show for all things customer service, digital engagement, and business success. Hosted by Karen Levett, this podcast dives into the latest trends, challenges, and game-changing strategies in the world of customer experience.
Each episode features insightful conversations with industry leaders, business owners, and innovators who share their expertise on customer service, live chat, digital transformation, outsourcing, and the evolving role of AI. We’ll also uncover real-life success stories, lessons learned, and practical tips to help businesses deliver outstanding customer experiences.
If you’re a business owner, CX professional, or anyone who believes in the power of great customer interactions, this podcast is for you. Join us as we explore how to create loyal customers, build efficient support systems, and stay ahead in the digital age.
Your success is our success—let’s chat!
The LiveChat Factory Podcast
05 - How AI and Data Are Reshaping Digital Hiring - with Ian Benjamin
Recruitment is shifting fast, and digital marketing roles are feeling the impact. In my latest LiveChat Factory Podcast, I sat down with Ian Benjamin from Digital Execs to talk about:
🔥 The highs and lows of digital recruitment over the past decade
đź’ˇ How AI and data are shaping the hiring landscape
📉 Why candidate communication is still a major challenge in recruitment
🌍 The importance of diversity, equity, and inclusion in hiring
One of the biggest takeaways? Customer service in recruitment matters. Candidates left in the dark will move on. Companies with slow response times lose top talent. Whether it's AI, data, or marketing—hiring the right people starts with treating candidates like customers.
For more information on what we do, please visit https://www.livechatfactory.live/
The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️
