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The LiveChat Factory Podcast
Welcome to the LiveChat Factory Podcast, your go-to show for all things customer service, digital engagement, and business success. Hosted by Karen Levett, this podcast dives into the latest trends, challenges, and game-changing strategies in the world of customer experience.
Each episode features insightful conversations with industry leaders, business owners, and innovators who share their expertise on customer service, live chat, digital transformation, outsourcing, and the evolving role of AI. We’ll also uncover real-life success stories, lessons learned, and practical tips to help businesses deliver outstanding customer experiences.
If you’re a business owner, CX professional, or anyone who believes in the power of great customer interactions, this podcast is for you. Join us as we explore how to create loyal customers, build efficient support systems, and stay ahead in the digital age.
Your success is our success—let’s chat!
Episodes
9 episodes
09 - People in Their 20s Are Changing the Rules of Retail
In this episode of the Live Chat Factory podcast, Karen sits down with Georgia — a sharp, straight-talking 28-year-old with a background in hospitality, retail, and customer experience. Georgia knows what makes a customer feel seen, what instan...
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08 - What Teenagers Really Think About Shopping, Brands and Customer Service
Teenagers are shaping the future of retail - faster, louder, and more opinionated than ever before.In this episode, Karen chats with Maisie (16), who gives us a brilliantly honest glimpse into how teenagers shop in 2025. From impulse buy...
07 - From Band to Brand - How James Sturdy Built a Food Empire
In this episode, Karen sits down with James Sturdy, the creative force behind Yorkshire Handmade Pies and Homemade Pizza Club. From touring as a musician to running one of the UK’s fastest-growing e-commerce food brands, James...
06 - Feeling Overwhelmed? Meet the Business & Lifestyle Assistant Who Can Help - Abi Cronin
Feeling Overwhelmed? Meet the Business & Lifestyle Assistant Who Can Help! 🎧Ever feel like there just aren’t enough hours in the day? My latest podcast guest, Abi Cronin...
05 - How AI and Data Are Reshaping Digital Hiring - with Ian Benjamin
Recruitment is shifting fast, and digital marketing roles are feeling the impact. In my latest LiveChat Factory Podcast, I sat down with Ian Benjamin from Digital Execs to talk ab...
04 - Why Creativity Still Matters in Customer Service - With Joey Willoughby-Rainsford
In this festive episode, Karen Levett chats with Joey Willoughby-Rainsford, a digital content specialist at Ofcom, about the evolution of customer service and the ...
03 - Mastering Customer Service with Debbie Whybrow
In this episode, Karen Levett chats with one of her top advisors, Debbie Whybrow, who shares insights from her years of experience in customer service. Debbie discusses her journey, the skills needed for great service—like empathy,...
02 - Pies, Pizza, and Outsourcing Customer Service - With Todays Guest Sturdy Foods
In this episode, Karen sits down with Sam Taylor, Marketing Manager at Sturdy Foods. They discuss the story of Yorkshire Handmade Pies and the
01 - Welcome to the LiveChat Factory Podcast
Welcome to the LiveChat Factory Podcast.In our trailer episode, we're diving into what you can expect from this exciting new journey. I'm Karen, your host, and I'll be sharing insights on upcoming episodes, featuring intervi...