08 - What Teenagers Really Think About Shopping, Brands and Customer Service

Teenagers are shaping the future of retail - faster, louder, and more opinionated than ever before.

In this episode, Karen chats with Maisie (16), who gives us a brilliantly honest glimpse into how teenagers shop in 2025. From impulse buys and TikTok trends to delivery expectations and bad website design, this conversation is packed with insight for any brand that wants to actually understand how younger generations buy, judge, and share.

We talk:

• Why Shein wins on price but loses on trust
• What makes a brand feel “cool”
• Why bad customer service stops future sales
• Where Gen Z really shares brand feedback (hint: it’s not TikTok)
• And what Maisie would do if she ran her own brand for 24 hours

If you work in e-commerce, marketing, or customer experience — or just want to futureproof your business - this is the episode you didn’t know you needed.

Maisie is the daughter of one of the amazing team members at Live Chat Factory, and this is her podcast debut. She’s an absolute star.

For more information on what we do, please visit https://www.livechatfactory.live/

The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️

Transcript

Hello everyone and welcome back to the LiveChat Factory podcast. So, we're mixing up human warmth with a bit of glam, a bit of cheek and a lot of customer service wisdom. So, I think you'll like today, it's a good one. 

I've decided to do a series on I'm looking into the buying habits of each decade. So, we're starting off with the youngest today. We're getting inside the mind of a real live honest to goodness teenager.

If you want to know the future of buying behaviour, you've got to ask the generation that buys faster than you can say a TikTok shop. So, hopefully you'll stick with me and as we move up the decades and the generations, we'll find a little bit more out about buying habits and what and people really want from their businesses and customer companies that sell online. So, today I've got Maisie, she's here with me, she's 16. 

She's brutally honest and apparently responsible for half of the parcels turning up in her house. So, I'm really excited to talk to her. Hi Maisie. 

Hi. Thank you so much that you've agreed to do the podcast with me. It's all right. 

Thank you for having me. Absolutely good because I know we will all benefit from hearing your thoughts on what it is like for a teenager shopping today. It was a little bit of a while ago for me, so I have to say, so I've totally forgot. 

Maisie, over to you. Can you tell us a little bit about yourself? Yeah, I'm Maisie. I live with my mum and dad, my sister and two dogs.

I study at Runshaw. I study health and social care because I want to be an adult nurse. I've just got a job on Saturday at Billy Bob's. 

I throw the kids parties. Yeah, that's pretty much it about me. Oh, I love Billy Bob's. 

What a really good place. Milkshakes are brilliant. OMG, I would love. 

Yeah, you've just made me feel like I want a milkshake now, Maisie. Well, so there you go. This is what I buy. 

So anyway, right. Are you ready? Shall we kick off? Yeah. Yes.

Right. Let's do it. Let's onto what we really want to know. 

So, these are some warm-ups, some quick-fire questions. So, just answer with whatever comes, you know, into your mind. So, there's no right or wrong. 

It's just whatever's coming into your mind. So, online or in-store? Online because I feel like it's easier. However, I do like shopping because you get a feel, but it gets really overcrowded. 

So, it's definitely online. Oh, right. Yeah, good. 

I can understand that. And what do you find yourself buying the most? And what are the things you can't resist buying? Probably more clothes like track suits. And like, I love my shoes. 

I love buying shoes. Oh, shoe princess. TikTok shop or Instagram shop? Instagram shop, definitely. 

Because I feel like there's a lot of boutiques. So, there's a lot of different clothes. So, I definitely prefer that.

Yeah, that's interesting. And have you got a favourite on Instagram, a go-to where you definitely look at what they've got going on? I think there's one called Pink Boutique. That's really nice. 

But a lot of the boutiques and like the small brands as well, I like them. Oh, so nice. Nice shout out to Pink Boutique there, whoever you are.

And I've never heard of them, of course. So, Amazon or the brand's own website? Amazon, because I love the prime. I feel like it's really reliable and it comes in a day.

It's really fast. And you know with Amazon that it's all right and nothing's really going to go wrong with it. Yeah, they've really got it, haven't they? They've got it going on.

Yeah, they have, definitely. Yeah. They're good at what they do, even if you don't... Like for me, as an older person, there's certain things I don't like about Amazon. 

But if I'm in a rush, then it is Amazon. Yeah. And Maisie, do you ever read reviews before you buy anything? It depends on the shop. 

I feel like if it's like a pretty little thing, Amazon, big brands, I won't because I just trust it. But if it's like Shein, where I feel like the quality can be a bit missed, then I definitely will read it with my clothes. But not often I read them.

Hmm. Do you have... So you mentioned Shein there. Do you have sort of like favourites with Shein, like certain, you know, names or brands that they use that you think you can rely on, that they're going to be a good fit, that they're going to be good quality? I feel like we've seen it is a bit of hit and miss because they come from all different places. 

Like you order a dress and maybe it comes and it's mesh and it's completely see-through. Like you have different clothes and they're just different quality. So it's a bit, you don't really know what you're buying sometimes.

Yeah. Yeah. No, I get that. 

I know you can come and it could be like a size 24 or something like that. Yeah, definitely. Yeah. 

If you were to get in touch with the business, so if there was a question that you had and I'm thinking online now, obviously, about an item or the service, how would you, what's your preferred way to get in touch with them? I feel like email because I'm young, I'll definitely prefer to type it and speak on the phone. All right. So you wouldn't want to pick up the phone and talk to them? No, not really.

And so I'm assuming, have you ever emailed any Onibrands? Have you ever? I actually haven't emailed. If something goes wrong, I'll either send it back or I'll just leave it because it's mostly from Shein, so it's quite cheap anyways. But I just feel like it's a bit too hard work emailing sometimes. 

Some things aren't easy accessible. And what does, when you say that, Merze, is it, when you say it's not easily accessible, is it because, you know, maybe you've gone on the website and you can't find what the email address or the form or? I think when you go on websites, sometimes it's not set out right, so it's hard to find things. And I think emailing, I just think it has to be laid out right. 

And I just don't think it's by going on a website, things are put in the right place where it's easy to find. So there's no clear direction. Oh, yeah.

Okay. So that's an interesting point from you there. It's funny, isn't it? Because I think most people think their websites are all, you know, they think, oh, yeah, it's great, pick customer email. 

So it's really interesting when you hear that people don't always find it that easy to find a form or an email. The email isn't clear where you can just send it. And Merze, so this, I'm quite keen to hear this one.

What's the most random impulse buy you've ever made? So, I actually can't think of the top of my head. However, the other day I had my first wage from Billy Bob's. I went into Chorley and I saw some Yeezys and I was like, I really, really want to get them. 

But my dad was just putting me off. No, don't spend your money. But if he wasn't there, that would be my first impulse buying shoes and spend all my wage.

But other than that, I'm quite good thinking, spending my money, I like saving and I don't like seeing my money go down. Oh, what a good girl you are. And shoes, what were they? What were you going to buy? Yeezys.

What are Yeezys? I think Leisha is on my edge now. So, what are Yeezys? So, Yeezys used to be by, I think it's Kanye West and it was something to do with Adidas. But I think some things went wrong now where I think it might just be only owned by Adidas.

I'm not too sure, but I find them so, so comfy. So, yeah. Sorry, I thought you were saying Yeezys.

Got you, right. Yeah. Oh, lovely. 

Yeah. You should have bought them. Your first wage packet. 

You're a little bit crazy, aren't you? Yeah, definitely. Yeah. Put them on your Christmas list. 

Get somebody else to buy them for you. Yeah, definitely. So, Lizzie, what are your current favourite brands? Erm, Sheen is definitely up there because it's quite cheap. 

But I think if I need something ASAP, because Sheen takes so, so long, it would probably be like PLT, ASOS, Boohoo, Ego. I quite like all those brands. Yeah, yeah. 

And even I know PLT is pretty little things. Yeah. So, there you go. 

I've got, yeah, got something right. Yeah. Right, yeah. 

So, there's Speedia, I get that. So, Sheen. Do you feel that Sheen's quality sort of matches up to those brands as well when you get something similar that, you know? I feel like because it's cheap, I feel like if you're going on Sheen, you're probably going to get two or three words out of it depending on what you get.

Like, I get a lot of my holiday word from there because it's cheap and I'm going on holidays, that's when I'm going to use it. But I feel like it definitely doesn't match up to all the other brands because of the quality. Yeah, yeah.

So, it's really not the same. It's cheap, it's kind of a little bit throwaway. Yeah.

So, you're not expecting top quality from it actually. No, but I think if you're paying and it's cheap, you kind of know it's not going to be the best quality. So, you know, I'm going to get a few words out of it and then you're going to get rid of it. 

So, it's not too bad because it's not really expensive, especially when you're a student and you're buying from there. And I suppose in a way when you, you know, if you haven't got a lot of money to spend on things just yet, you kind of can think, well, you get quite a few things, wouldn't you, from Sheen? Yeah, definitely. Yeah.

Fashion changes. One item. Yeah.

Yeah, definitely. So, I guess that answers my next question was going to be, where do you do most of your shopping? So, I mean, is Sheen like one of the top ones there or the, you know, you've kind of answered that question, haven't you? Yeah, Sheen is. I started liking my Adenola brand. 

It's like a gym brand. It's so nice, so comfy. I started buying from there recently, but overall it is probably Sheen.

Yeah, I like Adenola. Very nice for your gym wear. Yeah, it is.

So, Maisie, you know, if you were to buy something new, like you've never heard of or something, what would, what makes you trust a product enough to buy it? You know, do trends influence it or is it because it's a brand name? What makes you feel, you know, you trust that you're going to buy that product? I mean, depending on the influencer, it can obviously depend on your decision. But I feel like if I go on TikTok and see something advertised by an influencer, I don't always trust it because I feel like it's an ad. So, obviously they're getting paid to do it. 

So, they have to put a good name onto it. They can't, you see a lot of them, they do the ad and then weeks later, then they come out with the true opinion. So, I don't always trust that.

I feel like looking on reviews, always look at reviews and photos if it's a new brand or if I've heard about it from friends and family and they go, oh yeah, that's good, I like it and they can tell you a bit more about it. So, word of mouth. Yeah, definitely.

Still carries. Yeah, that's always a good one, isn't it? Yeah. So, you mentioned influencers. 

So, you feel that, I mean, are there any influencers that you would trust that you think, yeah, I kind of would trust them? You know, they kind of know what they're doing sort of thing. Is there anybody you follow? Not in particular, but if I saw an influencer and they were like, oh, it's not an ad, I just like it, I'm showing you guys. But when it says ad because it's been like, they pay to do it, I don't trust it because they can't stand there and say, I don't like it because they have got a good name onto it. 

But if it's just someone's true opinion and they're just like doing the skincare and they say, I love this, it does this, it does that, then I feel like you can get more of a feel for it because they're just saying it off their own back and how they actually truly feel about the product. Yeah. Good point, Mersey. 

Does, I mean, I think you kind of mentioned this before that we talked about delivery and you mentioned Amazon. Would fast delivery affect your decision to buy? Yes, definitely. Because if I need something ASAP, I'm not going to go to Shein, even if it's cheap, because it's going to take nine to 12 days to come. 

So I think if I need, if I'm doing something or I need something there and then I'm like, I need this tomorrow, I definitely am going to use an app like PLT where I can pick next day delivery where you can't do that with Shein. I'm going to pick a brand where I can choose the delivery and how fast it will come. Yeah, I think that, and I think a lot of brands now are catching on to this, aren't they? They're fast, giving the option of a fast delivery is definitely.

Yeah. Yeah. What makes a brand feel cool to you? So if you think, oh yeah, this is, I feel pretty cool wearing this. 

This is good. I feel like if you see influence in it, influencers in it, and they're just like doing a normal TikTok, again, if it's not an ad, I would like it. Depending on the season, if it's autumn, you're going to go for more autumn clothes. 

So I kind of like the feel of that, like the tones. Obviously if it's summer, I'm going to like the bright clothes. You know, like the colours, the tone, how it makes you feel with the different seasons.

Oh, that's, I wouldn't have thought you'd have thought of that. Well, that is something very interesting to know. I'm sure marketers will love that one, Maisie, because yeah, um, I get, I guess that is something we all think of, don't we? We'd all go seasonal.

Yeah. But yeah, as you as a young person, I'm interested to hear that because I know when, many years ago, I know I would have worn, um, uh, definitely a t-shirt in the midst of winter. Uh, I see you sounding a little bit more sensible than maybe my general like that.

I used to like wear crop tops in the middle of winter, but I feel that as I've got older, I go for more comfort and what's going to keep me warm. Yeah. Now you're an older lady, I get that. 

You see, I understand. Yeah. Now getting into a vibe of, I need, I need to have a jumper on. 

Thank you very much. Yeah. In the midst of winter.

Yeah. And how much does price influence your choice, Maisie? Well, I think being a student, obviously it's hard because I only work on a Saturday. However, I think it definitely influences it a lot. 

That's why I always go to Shein because it's cheap and you can get a lot for your money. But you don't really want to be spending like £60 on a t-shirt when you probably go to a cheaper brand and you can get one just like, and it's £10. So, it does really influence your decision when you can find it cheaper.

Or like when you're at the Primark, you can find something similar and it's cheaper. So, you're definitely going to pick your cheaper option. Yeah. 

No, absolutely get that. So, if you had to contact customer service and we mentioned you'd returned something, what is, how do you, what makes it a good experience? So, you've got something online, you've got to return it. What makes it a good experience in your eyes? Good customer service. 

If you message, you got fast replies, they're willing to help. They're trying to find different ways to help you and that's going to make your experience better. That definitely is going to sum it up. 

Okay. And what makes it a bad one? When they can't be bothered. You're getting bad replies. 

You just seem really bit rude. You need someone there that's straight away, they want to help. It's all about happiness.

They're happy to do anything. Like I went into office to buy some shoes with my mum and this girl, I think she was, she was a young girl and she was with us for ages, like two hours. She kept coming out with different shoes to like sell shoes because we didn't know which ones to get and she was so, so happy to help. 

So, I think having a team that's happy to help anyone and your customers are seeing that and, you know, saying stuff about it, it's such a good thing to have a team that's happy to help anyone. Oh, that's lovely. Well, hats off to that girl in office. 

Yeah. Who else is it? I think that's, that's got to be some kind of record. It is.

Would bad customer service stop you buying from a brand again or would you just gloss it over? Possibly. I feel like if I bought something more than once and it kept going wrong, I wouldn't want to keep emailing or contact, contacting them because I feel like they've got bad customer service. So, I know they're not going to help me or give me the good customer service I want. 

So, I feel like it would influence my decision to think I'm not going to go back to the brand because of how they're portraying themselves and how they're putting themselves out there. How many chances do you think you might give them? What would you, what would be like the deal breaker? This is it now, I've had enough of you. I feel like first time you buy something, it goes wrong, contact them. 

If it goes wrong, maybe I see something, I want to buy it again and obviously they hear something of a friend, they're really good, then you might give it another go. But I feel like if you have more than one or two bad experiences with a brand, you're not, you're definitely not going to want to go back. Have you ever had any really bad customer service? Is there a time you can think something where you think, oh my God, that was really awful, they treated me really badly? Not necessarily. 

I feel like when you're in shops, you can see some staff and they just seem like they can't be bothered, they're not happy to help, they're not welcoming, they're not cheerful. But unlike the girl in office, she was the happiest person ever. She wanted to help. 

It seemed like you actually knew her because of how she was putting herself across to us, but there has been the odd time you see some staff, you ask them a question and they just seem really blunt with you, but nothing too major. I'm loving this girl from office, she sounds wonderful. She is lovely.

If you were at checkout, so we're talking online now, so if you were at checkout, what would make you click away? I'm not too sure. Is there anything like you'd think, oh, I didn't, you know, like hidden charge or, you know, if they've changed something or... I feel like when you're in the shop, you see things that might not have a tag for the price. If things are on sale and you go to the till and they go, actually, this is not on sale, or you have to buy this. 

And it all seems very, very confusing because it's, you go, you're in the shop and it's not actually there. It should be clear what's what, what's the price, how much you have to buy, if it's like buy one, get one free. And some things just aren't clear in the shop whatsoever. 

It's not really organised, which is quite fair in the customers, because you get into the till thinking something and then a lot of the time it's completely the opposite. It is very frustrating that, isn't it, when you say, oh, this is meant to be on sale, and it's £10 and they go, well, actually, it's £25. No, I'm sorry.

Yeah, but it's really bad organisation skills. It is. So it is annoying.

If you love a brand, do you tell your friends? Do you share? Definitely, definitely. Always tell my friends. And they tell you, I'm guessing? Yeah, of course.

If we buy some clothes, we're on the phone telling each other, oh my God, I've got this, or if we're doing a haul, I got this from this place, and we definitely tell each other. Oh, brilliant. Would you post a review or a TikTok about it? I would probably post a video in the TikTok, like in the clothes or whatever the product is, but I probably wouldn't tag it or make it clear, like this brand is this.

I wouldn't necessarily post a review. It would more be like feeling good in it and posting a TikTok in that sense. All right. 

So I'm guessing then if someone came back and said, oh, I love that, Maisie, what are you wearing? Then maybe you might say, oh, well, actually, I got this from Mangoteen or what a pretty little thing or whatever. I would tell people, but I just wouldn't like tag it in the bio. You know, like tag the place and stuff.

Mm-hmm. And if you dislike a brand, I'm guessing, do you share that too? You do the same thing? Yeah, I did the same thing today in college. Some girls were saying about some leggings, and I just said that I've bought some before, I don't think they're comfortable, and I was just saying my purely opinion because I thought if that was me, I would want to know someone's experience with them so they don't go out and buy it.

Mm-hmm. So I'll definitely share what I think on a brand. Yeah, and I think word of mouth is quite powerful.

So if you... It is definitely. Yeah, you can very quickly go, switch on to something, but equally go off something as well, if you're here. Yeah, especially if it's someone you trust and they're telling you the experience or how it fits them or whatever the product is, it definitely influences your decision.

And when you're sharing this good and bad info, Merzey, do you do this in group chats? Is it on social? Is it in person? Where do you tend to share this information with your friends? I would say mostly in person because when you see your friends, they might be in a product and you go, oh, I like that, then you start talking. So it's definitely in person because you can see the product, you can feel it, you see what it's like. But I think, obviously, on the phone, text messages can be good as well, but I feel like you don't get a proper feel of it because you can't see it. 

I feel like photos don't do justice. Yeah. So when you've got it in the flesh.

Yeah. That's when you say, yeah, I see it. Yeah. 

Yeah. Looks good. They'd all be saying, wow, you look amazing.

Yeah. And you can say, yes, I do. And Merzey, so this is a manager for a day. 

So if you could run your own business for 24 hours, what would it be? Eh, probably a clothing brand. I would love to do that. Um.

What would it be like? Maybe, I do like Ego and PLT because I feel like it's got, it's got a different feel to it. I feel like it's quite happy, careful. You know, it gives off the nice, it gives off a nice vibe when you go onto the website and you see the clothes. 

And I feel like it also has a different variety of the different clothes. I feel like you can get a lot of things on there. Hmm. 

Okay. What would you change about the way you kind of engage with your customers? How would you like to hear what your customers have got to say and listen to them? How would you feel about that? I would definitely, obviously want positive reviews and positive opinions, what they think. Obviously you'd want to hear if things go wrong, I would want to hear them too, because I feel like then you can work on it for the future.

But I feel like, again, it's customer service. That's a huge thing. Even shops, like, or even when they're emailing you on your phone. 

I feel like that is a huge thing to have a team that is positive, good at communicating, listening, polite. All those characteristics put a, like, put a good word in and make a name for your brand in itself. Yeah, yeah. 

Sort of raise the bar for the brand. It does, yeah. Yeah. 

And what would you have? So, would it be online or retail? What would you do? What would be your preferred shop? I feel like I would like both, really, if I had a brand, because I feel like... Why not? Yeah, why not? But some, like, for me, I could find some websites really accessible, but my mum finds machine hard because of the way it's set out. So, I feel like, for different people, they prefer different things. So, some people would love to go in the shop and feel it, try it on, but some people would like to just sit in bed and just scroll and pick some clothes out.

So, I'd like to suit everybody best, so that, obviously, you get more customers and everybody's happy. And connecting with those customers, would you think, what would you prefer or would you offer? Would it be, like, live chat, WhatsApp and email? You've mentioned email. I think WhatsApp, I would say, because I feel like it's easy accessible. 

I feel like it can suit all ages. Everybody knows how to use it. So, I feel like that would be the best option.

Yeah, it is a great channel, I must admit. Yeah, it is. Yeah. 

And Maisie, how would you like your brand to sound? So, would it be friendly, would it be formal, would it be funny, would it be, you know, glamorous, trendy? I definitely wouldn't be formal. I don't think I want it to be formal. I want it to be cheerful.

I want it to be happy. I want it to come across really welcoming. It makes, you put the clothes on, it makes you really happy. 

You feel good. I would want it to put everybody in a good mood and it's a positive, you know, obviously glamorous, but very positive with the way it comes across and how it makes people feel. Sounds lovely. 

I'd shop in there already. Yeah, yes. And what would make you proud of your own brand? So, if, you know, if you had to sum it up and somebody went, oh my gosh, you know, you're, you know, when I think of you, Maisie, I think of, you know, you're hip and trendy or you're part of a community or, you know, you're known for doing the right thing, you're glamorous. 

What would be the kind of summing up that if someone went to you, oh, your brand reminds me of this, what would make you feel proud? I would want it to come across really welcoming, obviously, and happy, but I would also want it to be glamorous. But again, I just think it's about the team. I would want, if someone came into my shop and they would go, oh my God, your team were amazing. 

They loved helping me and get the feedback. I would love to see and hear my team is making my customers happy. Oh, lovely, Maisie. 

That's a lovely value to have. That's amazing. Yes. 

Thank you. And what's the one thing that you wish brands understood about teenagers? Is there anything you can think of? Not necessarily. I feel like sometimes, I think the price is a big one. 

I think they forget sometimes that we're all students. So, a lot of prices are really extortionate for what you get, and I don't think they realise that they are students, that we should lower the prices, or maybe even do offers. Obviously, we have our student beans, which are a discount, but it isn't always for certain shops, so it can be quite hard to find certain products with the prices. 

So, if somebody's offering you that kind of discount, would you kind of remain more loyal to them? Kind of thinking, well, if I can, if, you know, they're offering me a discount, so I'm going to shop with them, if it was what you wanted. Yeah, probably, because obviously, I'm a student, it's cheaper, so I'm definitely swayed towards using my discount. I mean, I'm thinking H&M. 

I don't know if H&M is not something you really, you haven't mentioned them, so I'm not sure you, it's one of your faves, but. It isn't one of my faves. I've heard a lot about it, though. 

My friend absolutely loves it. It's a favourite shop, but I've never really been interested in it, because I feel like when I go in, it's a very hit and miss with the style and the clothes. So, I feel like sometimes I go in, I think that's not really me, them clothes, but then other times you go in and think, wow. 

So, it's a bit hit and miss. You're never, you're not consistent. Yeah, I was thinking with them as well, like, you know, how you can, like I mentioned before, where you could fill a bag and spend £25 and they give you £5 voucher. 

So, I know they're trying to, you know, become that sort of, and they, and they are very welcoming and, you know, so I'm not trying to big up H&M. I'm just interested in what you think about H&M, because it seems to be all I hear about sometimes. Yeah, I hear a lot about it, but I think, I just think sometimes the style in there is obviously always consistent and sometimes it just doesn't scream me. 

It doesn't seem to be me and something that I would wear. Yeah, yeah, yeah. Well, yeah, because it kind of goes across a vast age range.

Yeah, yeah, definitely. Yeah, it's not something that you, whereas pretty little things is definitely for a young demographic. So, yes, I do kind of get what you're saying there.

So, what would make shopping easier or more enjoyable for your age group, if anything, or you're okay with everything now, or do you think there's something that could make it easier? I think if it was online, I feel like with Shein, make things more clear on how to use it. There's a lot of things going on in the Shein app where a lot of people find it so confusing, or if you're in the shop, I feel like all the shops are so overcrowded. Maybe like when they first opened Sephora, they had a queue outside, so it weren't so busy. 

I feel like when you're walking and you're in a shop and there's loads of people and you can't look anywhere, you just, it just puts you out of the mood completely and makes you really tired. Yeah, and it becomes a bit like a jumble sale, doesn't it? Yeah, it does. Cannot be bothered.

It's just not as fun. Yeah. Well, Maisie, we're at the end and that's amazing insight. 

You've done great. Thank you so much. To everybody listening, Maisie is the daughter of one of the advisors at Live Chat Factory, and she kindly agreed to come on and do this, and it's her first podcast.

I think one of many, Maisie. You're a natural. Thank you.

Yeah, I wish you all the best at Billy Bobs, and next time I'm in the North, I can tell you I will be coming for one of those milkshakes. Yes, definitely. Definitely get one.

Oh, they're amazing. And you've certainly educated me, Maisie. I'm feeling pretty hip and cool now.

So, thank you so much. I appreciate it. I really do. 

And if anybody wants to know more about Live Chat Factory, I will put some details after the recording. Thank you. Bye now.