.png)
The LiveChat Factory Podcast
Welcome to the LiveChat Factory Podcast, your go-to show for all things customer service, digital engagement, and business success. Hosted by Karen Levett, this podcast dives into the latest trends, challenges, and game-changing strategies in the world of customer experience.
Each episode features insightful conversations with industry leaders, business owners, and innovators who share their expertise on customer service, live chat, digital transformation, outsourcing, and the evolving role of AI. We’ll also uncover real-life success stories, lessons learned, and practical tips to help businesses deliver outstanding customer experiences.
If you’re a business owner, CX professional, or anyone who believes in the power of great customer interactions, this podcast is for you. Join us as we explore how to create loyal customers, build efficient support systems, and stay ahead in the digital age.
Your success is our success—let’s chat!
The LiveChat Factory Podcast
09 - People in Their 20s Are Changing the Rules of Retail
In this episode of the Live Chat Factory podcast, Karen sits down with Georgia — a sharp, straight-talking 28-year-old with a background in hospitality, retail, and customer experience. Georgia knows what makes a customer feel seen, what instantly puts her off a brand, and why Gen Z and Millennials expect more from every purchase.
From impulse buys and online scams to emotional intelligence in customer service, Georgia gives us a refreshingly honest look at how people in their 20s shop, scroll, and spend.
We talk:
- The rise of resale, vintage, and value-based buying
- Delivery fees, dark UX, and instant turn-offs
- Loyalty, live chat, and how to actually listen to customers
- Why emotional intelligence is a non-negotiable
- What Georgia would do if she ran a customer service team for a day
If your business serves anyone under 35, this is essential listening. Georgia is warm, wise, and wonderfully honest — a reminder that good service isn’t complicated. It’s just human.
For more information on what we do, please visit https://www.livechatfactory.live/
The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️
Podcasts we love
Check out these other fine podcasts recommended by us, not an algorithm.
