39. Case Consultation: How Financial Advisors Can Support Clients Through Unexpected Setbacks with Jim Grace Artwork

Planning & Beyond®

Planning & Beyond® transforms how financial advisors approach client relationships by bridging psychological insights with practical planning strategies. Hosted by Ashley Quamme, a licensed therapist and financial behavior specialist, each episode delivers actionable techniques you can implement in your next client meeting.

Unlike traditional financial planning podcasts that focus primarily on technical aspects, Planning & Beyond® explores the behavioral and psychological elements that shape client relationships. Through in-depth conversations with leading experts in behavioral finance, financial psychology, and financial therapy, you'll gain evidence-based strategies to navigate emotional client situations, build lasting trust, and create more meaningful relationships.

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Supporting clients through life transitions

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Planning & Beyond®

39. Case Consultation: How Financial Advisors Can Support Clients Through Unexpected Setbacks with Jim Grace

December 18, 2025 • Ashley Quamme

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What happens when a client couple who's made remarkable progress hits an unexpected setback? In this real-time case consultation, financial planner Jim Grace and I work through exactly this scenario - a couple who went from financial stress to thriving, only to face a sudden income loss that threatens to derail their momentum.

This isn't your typical podcast episode. You're getting a behind-the-scenes look at actual case consultation work between an advisor and financial behavior specialist. We explore what happens emotionally when clients regress to old patterns during stress, how advisors can navigate their own surprise and uncertainty in difficult moments, and practical strategies for helping couples get back on track without falling into old defensive cycles.

If you've ever felt caught off guard by a client's sudden change in circumstances, or wondered how to address the emotional weight of setbacks without overstepping your role, this conversation gives you concrete tools. We discuss the power of "jumping into the well" with clients rather than just pointing to the ladder, recognizing when shame might be at play (and where your boundaries are), and helping couples remember they already have the blueprint for moving forward - they've done it before.

Whether you work with a financial behavior specialist or not, you'll walk away with actionable approaches for your next challenging client meeting.

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