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Financial Forward: The Future of Consumer Finance & Banking
Financial Forward with Jim McCarthy
Explore the Future of Consumer Finance, Banking Regulation, and FinTech Innovation
Financial Forward is the essential podcast for professionals in finance, compliance, and innovation. Hosted by Jim McCarthy, founding member of the CFPB and expert in regulatory risk management, each episode features in-depth conversations with leaders from banks, credit unions, fintech companies, and regulatory agencies.
🎯 What You’ll Learn:
- Consumer finance trends and policy changes
- CFPB rulemaking and enforcement actions
- Compliance with FDIC, OCC, NCUA, and CFPB oversight
- FinTech, open banking, and RegTech innovation
- Credit cards, loans, mortgage servicing, and fair lending
- AI and automation in banking compliance
- Risk management and consumer protection
🎧 Who Should Listen:
Bank executives, compliance officers, fintech founders, consumer advocates, and anyone interested in regulatory reform and financial inclusion.
🎙️ Listen now on Apple Podcasts, Spotify, Google Podcasts, Amazon Music, and more.
📲 Follow Jim McCarthy on LinkedIn for exclusive updates:
https://www.linkedin.com/in/jim-mccarthy/
📩 Contact: jim@mccarthy-hatch.com
💬 Share your thoughts using hashtags:
#FinancialForwardPodcast #ConsumerFinance #BankingCompliance #CFPB #FDIC #OCC #Fintech #RiskManagement #OpenBanking #JimMcCarthy
Financial Forward: The Future of Consumer Finance & Banking
Financial Watchdog: A Dive into CFPB’s Complaint Mechanism [LinkedIn Live: Part 1]
In this comprehensive episode of Financial Forward, host Jim is joined by Camie Keilen, a senior executive with extensive compliance risk management experience, to explore the Consumer Financial Protection Bureau's (CFPB) Complaints Enterprise.
The discussion traces the program's origins following the 2008 mortgage crisis, addresses the evolution of consumer complaint handling, and examines the practical challenges faced by financial institutions in meeting strict CFPB regulations. Key topics include the introduction of a public complaints portal, response and tracking expectations, and policy changes that foster better consumer complaint management.
The episode provides listeners with a deep dive into the cultural shifts and collaborations essential for navigating the complexities of the CFPB's complaint process.
00:00 Introduction and Special Guest Announcement
02:17 Cammie Kylan's Background and Experience
04:13 The Importance of Consumer Complaints
05:58 The Birth of the CFPB Complaint System
07:49 Challenges and Reactions from Financial Institutions
10:21 Implementing Effective Complaint Management
11:16 Defining Complaints: A Cultural Shift
13:21 CFPB's Impact on Complaint Handling
15:36 The 15-Day Response Challenge
16:52 Interim Responses: A Necessary Compromise
20:33 Publicizing Complaint Data
22:10 Evolving Relief Categories
24:26 Conclusion and Teaser for Part 2
More from Jim:
LinkedIn: https://www.linkedin.com/in/mccarthyhatch/
https://www.mccarthy-hatch.com/