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Financial Forward: The Future of Consumer Finance & Banking
The Financial Forward podcast dives deep into the world of consumer finance, banking regulation, and financial technology. Hosted by Jim McCarthy, a founding member of the CFPB and a leading expert in financial regulation and risk management, this podcast unpacks the latest trends shaping the financial industry.
Each episode features insightful conversations with top industry leaders, breaking down credit card policies, fintech innovations, CFPB regulations, banking compliance, and financial consumer protection. Whether you're a banking executive, fintech entrepreneur, compliance officer, or consumer advocate, Financial Forward keeps you ahead of the curve.
🔹 Topics We Cover:
✅ Consumer Finance & Banking Trends
✅ CFPB Regulations & Enforcement Actions
✅ Financial Technology (FinTech) & Innovation
✅ Credit Cards, Loans, & Consumer Protection
✅ Compliance, Risk Management & AI in Finance
🔔 Subscribe now and stay informed on the future of consumer finance! Available on Apple Podcasts, Spotify, Google Podcasts, and more.
👉 Follow Jim McCarthy on LinkedIn for exclusive insights and updates!
Financial Forward: The Future of Consumer Finance & Banking
Financial Watchdog: A Dive into CFPB’s Complaint Mechanism [LinkedIn Live: Part 1]
In this comprehensive episode of Financial Forward, host Jim is joined by Camie Keilen, a senior executive with extensive compliance risk management experience, to explore the Consumer Financial Protection Bureau's (CFPB) Complaints Enterprise.
The discussion traces the program's origins following the 2008 mortgage crisis, addresses the evolution of consumer complaint handling, and examines the practical challenges faced by financial institutions in meeting strict CFPB regulations. Key topics include the introduction of a public complaints portal, response and tracking expectations, and policy changes that foster better consumer complaint management.
The episode provides listeners with a deep dive into the cultural shifts and collaborations essential for navigating the complexities of the CFPB's complaint process.
00:00 Introduction and Special Guest Announcement
02:17 Cammie Kylan's Background and Experience
04:13 The Importance of Consumer Complaints
05:58 The Birth of the CFPB Complaint System
07:49 Challenges and Reactions from Financial Institutions
10:21 Implementing Effective Complaint Management
11:16 Defining Complaints: A Cultural Shift
13:21 CFPB's Impact on Complaint Handling
15:36 The 15-Day Response Challenge
16:52 Interim Responses: A Necessary Compromise
20:33 Publicizing Complaint Data
22:10 Evolving Relief Categories
24:26 Conclusion and Teaser for Part 2
More from Jim:
LinkedIn: https://www.linkedin.com/in/mccarthyhatch/
https://www.mccarthy-hatch.com/