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Financial Forward: The Future of Consumer Finance & Banking
Financial Forward with Jim McCarthy
Explore the Future of Consumer Finance, Banking Regulation, and FinTech Innovation
Financial Forward is the essential podcast for professionals in finance, compliance, and innovation. Hosted by Jim McCarthy, founding member of the CFPB and expert in regulatory risk management, each episode features in-depth conversations with leaders from banks, credit unions, fintech companies, and regulatory agencies.
🎯 What You’ll Learn:
- Consumer finance trends and policy changes
- CFPB rulemaking and enforcement actions
- Compliance with FDIC, OCC, NCUA, and CFPB oversight
- FinTech, open banking, and RegTech innovation
- Credit cards, loans, mortgage servicing, and fair lending
- AI and automation in banking compliance
- Risk management and consumer protection
🎧 Who Should Listen:
Bank executives, compliance officers, fintech founders, consumer advocates, and anyone interested in regulatory reform and financial inclusion.
🎙️ Listen now on Apple Podcasts, Spotify, Google Podcasts, Amazon Music, and more.
📲 Follow Jim McCarthy on LinkedIn for exclusive updates:
https://www.linkedin.com/in/jim-mccarthy/
📩 Contact: jim@mccarthy-hatch.com
💬 Share your thoughts using hashtags:
#FinancialForwardPodcast #ConsumerFinance #BankingCompliance #CFPB #FDIC #OCC #Fintech #RiskManagement #OpenBanking #JimMcCarthy
Financial Forward: The Future of Consumer Finance & Banking
From Complaints to Compliance: How Data Shapes Financial Institutions & CFPB Power [LinkedIn Live Part 2]
In this episode of Financial Forward, hosts Camie Keilen and Jim delve into the evolution and impact of the Consumer Financial Protection Bureau's (CFPB) data-driven complaints enterprise.
They discuss the transformation of regulatory practices through complaint data, the role of evolving taxonomies, and the proactive use of data to tackle regulatory challenges. The episode also covers the differences in enforcement approaches, highlighting how AI and technologies aid in real-time complaint analysis, and the importance of timely, independent data analysis for banks.
Reflecting on the early days of the CFPB, the hosts share insights on the serious approach towards complaint investigations and the integration of customer complaints into compliance programs, emphasizing strategies for regulatory compliance and customer satisfaction.
00:00 Introduction to CFPB's Complaints Enterprise
01:05 The Role of Data in Financial Complaints
04:20 CFPB's Impact on Financial Institutions
06:45 Regulatory Change Management Insights
11:39 Challenges in Complaint Response
17:47 The Value of Real-Time Data Analysis
18:16 AI in Financial Institutions: Opportunities and Challenges
19:54 Outsourcing Data Analysis: A Strategic Move
21:33 The Lag in Complaint Analysis
24:45 The Role of Customer Inquiries
26:16 Special Handling Channels and Crossover Rates
27:32 The CFPB's Investigation Process
33:26 Reflections and Takeaways
34:30 Conclusion and Final Thoughts
More from Jim:
LinkedIn: https://www.linkedin.com/in/mccarthyhatch/
https://www.mccarthy-hatch.com/