The One Thing Business Podcast
The ONE Thing Business Podcast, hosted by Ron Sheetz. On each episode Ron introduces you to the amazingly successful entrepreneurs from his rolodex, who reveal the simple truths behind the ONE marketing strategy they rely on to produce extraordinary results. Each episode is guaranteed to expose you to a proven approach for producing high-value and highly profitable business.
The One Thing Business Podcast
Phone Skills Revealed - Heather Nottingham
If there’s one indispensable tool and skill in business, it’s mastering the telephone. The more a business tries to shy away from leveraging both inbound and outbound phone calls, the more it diminishes its chances of success. No matter how much technology evolves, personal connection and genuine customer service remain irreplaceable. The phone serves as the lifeline of success for any business. Even as communication technology advances and mass communication channels multiply, the one-on-one phone call between a prospect and a salesperson remains the gold standard for effective selling.
Heather Nottingham is the Co-Founder and VP of Training for All-Star Dental Academy, a top online coaching, and training company for dental practices. Before dentistry, she was a former retail sales trainer and manager for retail giants such as Bloomingdale’s and Kate Spade. She then became a top dental new patient coordinator and took her practice from $1 million to $2.4 million in less than 18 months. Heather has over 24 years’ worth of customer service, training, and phone experience. She designed the All-Star Phone Success Course, Customer Service Course, as well as the GREAT Call® Process, a trademarked process of handling phone call intake using a service-based approach to convert callers to appointments.