On the Up
Join us for On The Up, a podcast featuring conversations with business leaders in the professional services sector. We’ll dive into how they’re scaling, innovating, and staying ahead of the curve - all while keeping client care at the heart of everything they do. Expect real insights, practical takeaways, and plenty of inspiration.
On the Up
Episode 4 - Growing Profitably and Sustainably By Changing Clients’ Lives
In this episode Simon McCrum from McCrum Consulting joins us to focus on building a profitable and sustainable professional services firm by creating meaningful, life-changing impacts for clients.
It explores how to align business goals with a client-first mindset. By reframing the firm’s mission to genuinely improve clients' lives, firms can set themselves apart from the competition and foster client loyalty. The conversation will highlight the link between client experience and growth, outlining steps firms can take to implement this mindset, from improving communication strategies to offering tailored services that anticipate clients' evolving needs.