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To The Front
To The Front with Adam Norsworthy” delivers bite-sized episodes packed with insights on insurance, business strategies, motivation, and inspiration. Whether you’re looking to level up your career or get a fresh perspective on success, Adam brings real talk and practical advice to help you stay ahead.
To The Front
The Power of Picking up The Phone
We’re back! After a two-week break, To The Front returns with episode 31... and this one hits home.
Ever tried calling your teenager, only to get a text back that says “What do you need?” It’s not just kids, in today’s world, everyone prefers texting over talking. But in the insurance industry, that mindset can cost you. Literally.
In this episode, Adam sits down with Lee Ann Stach, former captive agent and founder of Ringleaders, to talk about the lost art of answering the phone, and why it’s still one of the most powerful things you can do to grow your business.
You’ll learn:
- Why missed calls = missed sales (and how to stop it)
- How Leanne’s team answers 20–25 overflow calls/day per agency
- Why AI bots will never replace real, human connection
- How to protect your licensed team’s time without sacrificing service
- The ROI of personal touch in a tech-heavy world
If you’ve ever lost a lead to a missed call, or you’re ready to create more time for high-value work in your agency, this episode is for you.