Ep 34: Streamlining Patient Care in Your Therapy Practice - Why You Should Hire A Consultant

Breaking the cycle of pain starts with finding the right expertise. For countless patients bouncing between clinics without answers, the frustration compounds their physical discomfort. As a Board Certified Hand Therapist with extensive private practice experience, I am creating a bridge for this critical gap in care. If you are a provider or a clinic email me at thehandtoshouldersolution@gmail.com to set up a one-on-one consultation and we can review all of this details that I am talking about in this episode. 

When more specialized care is needed, I can guide you toward the right resources in your region. No more wasted appointments or growing frustration—just clear pathways toward relief. I am here to help!

Beyond patient care I love to be a comprehensive resource for therapists and facilities developing hand therapy practices. From essential supply lists and compliant billing practices to efficient patient processing systems, I provide the operational guidance that transforms good intentions into exceptional care delivery. My mentorship programs will help therapists optimize evaluation techniques, perfect orthosis fabrication, and implement evidence-based treatment progressions. The ultimate goal? Creating patient experiences where confidence in providers translates directly to better outcomes through consistent attendance, full participation, and positive attitudes toward recovery.

Ready to give pain the middle finger? Email me at thehandtoshouldersolution@gmail.com today to explore our resources or schedule your consultation. 

Like and subscribe to our channel to support our mission and engage with our community. 

Your questions and feedback drive our content—let's work together toward lasting solutions for hands and shoulders everywhere.

Chapters

• 0:00 Introduction to The Hands and Shoulders Solution
• 0:32 Helping Patients Find Pain Solutions
• 0:56 Resources for Hand Therapy Practices
• 1:38 Optimizing Systems and Patient Care
• 3:26 Patient Confidence and Rehabilitation Success
• 6:06 Call to Action and Engagement

Transcript

Speaker 1: 0:00

Hello, thank you for stopping over the Hands and Shoulders Solution Giving Pain the Middle Finger. I'm Carl Petito, occupational Therapist and Board Certified Hand Therapist. I'm excited to announce carlpetitocom. Carlpetitocom, you can access all of this excellent information, all this information that is designed to help you decrease your pain. Additionally, you'll now be able to set up an appointment so that we can talk one-on-one online, remotely, about any problem you might be having.

Speaker 1: 0:32

I see a lot of people quite often who are bouncing around from clinic to clinic. There's a lot of frustration out there with people really just not able to get to the bottom of what could be causing their pain. Sometimes, more often than not, it's something pretty direct, something pretty simple. If it's not, if it needs some really expert care, then I can assist you in finding the care that you need in your region. Now, in addition to that, I'm also a resource for facilities and therapists who want to start a hand therapy practice, and some practices are in the very infancy stages. You know they need to figure out. What list of supplies do I need to start a hand therapy practice? What codes do I bill for services provided? How can I compliantly find these codes and bill for services? You know there's a lot of logistics and when talking about logistics, what comes to mind is a physical space how are patients processed in, processed out and also, very importantly, the systems involved Systems. Efficient systems is really the key in having excellent standard operating procedures for processing patients in processing patients out, doing verification of benefits, making sure that patient's insurance coverage will cover the care that's needed. If it doesn't, what are other options for the patient that we're seeing? Ensuring that all of the providers are providing up-to-date best practices there's a lot of moving parts that need to come together. My expertise, with being in private practice most of my career and starting and transitioning many businesses and practices, has really allowed me to best advise facilities and therapists to the end. Now, regarding therapists, I'm also providing one-to-one mentorship for really ensuring that all of the competencies are met regarding providing optimal care, we can all provide care, but let's optimize everything optimize the whole workplace, the system flow, optimize the systems and the flow of those systems, and have everything correlate for best continuity of care for the patient at the beginning of the day and at the end of the day, it's always about the patient. So, with me working with therapists and them learning from me and me. Learning from them and having a really good collaboration really optimizes patient care.

Speaker 1: 3:23

When I talk about patient care, patient care starts at the front end, so front end of the clinic. So when the patient first contacts the clinic by phone or in person and is speaking to the receptionist, to the person also who handles their insurance, to the person also who handles their insurance, and then speaks to the nurse or the medical assistance, et cetera, and then especially with the therapist, you know all of that needs to flow and no step can be missed and it should all be optimized. So making the patient comfortable initially with the practice at their first point of contact, that's really the beginning. Now evaluation and treatment techniques. What are these optimal tools and techniques for evaluation and treatment?

Speaker 1: 4:08

Also, splinting determining what's the best design for a custom orthosis. What's the best way to fabricate that from flat stock material and have an effective orthosis that a patient is going to be compliant with, they're going to use, they're going to benefit from it? When do we start transitioning them away from that? How do we wean the patient from the orthosis when? What are the best practices?

Speaker 1: 4:37

Also, needs for various supplies. Really, again, efficiency. We don't need every amazing, you know fancy thing under the sun what is most effective, what is most needed, what's needed, what's great to have, what maybe don't we need so much. But again, it's about optimization and tips and tricks. You know, we want things to be easy for the patients. We want the patient to feel comfortable, to feel inspired, they're getting well.

Speaker 1: 5:11

We absolutely need the patients to have confidence in our facility and confidence in us so they are confident and secure that we are knowledgeable, we're going to get them well in minimal time and the mind controls the body. So the patient is confident, it feels secure, it feels solid, they make it to their appointments, they show up on time, they're fully participatory and they have a positive attitude that they gain from us because we not only are managing their rehabilitation but we are leaders for them so they can lean on us through the whole process and be solidly secure that they're going to get well quickly. With all the pieces coming together, it's a wonderful experience for the patient, number one also for the provider. So thank you for looking at carlpetitocom and I really appreciate folks liking and subscribing to the channel. It supports us. There's a lot of action behind the scenes. There's a lot going on. There's a lot of action behind the scenes. There's a lot going on. Thank you for all of your support. Write in questions concerns anything I really love enjoying engaging with the public. Thank you.