From Crashed to Response Making Telematics Data Work for Emergency Response

Amy Marion from RapidSOS hosts a critical discussion on how telematics data can transform emergency response with Eric Troy, VP of eDispatches at RapidSOS, and Michael Armitage, Executive Director of Calhoun County Consolidated Dispatch Authority in Michigan. The conversation reveals how connected vehicle data can bridge dangerous gaps in traditional 911 workflows.

The panel examines real scenarios where telematics data makes the difference between life and death, from rural accidents that go undetected for hours to complex multi-vehicle crashes requiring immediate resource upgrades. Amy shares the tragic story of an 18-year-old who died in a rural crash, questioning whether real-time vehicle data could have saved his life. Michael explains how this data helps dispatchers avoid both over-response and under-response situations, while Eric details how speed of impact, occupant information, and vehicle type data allows first responders to prepare more effectively before arriving on scene.

Key topics covered:

[00:00] Intro

[01:36] Meet the Public Safety Panel

[03:17] What's Missing in Traditional Emergency Workflows

[05:27] 14 Million Motor Vehicle Crashes Annually

[06:05] Safe System Approach to Road Safety

[09:14] Voice-Centric vs Data-Enhanced Emergency Response

[12:55] How Telematics Data Shapes Dispatch Decisions

[16:43] Preparing Field Responders with Critical Information

[19:14] Electric Vehicle Response Challenges

[25:50] Autonomous Vehicle Emergency Considerations

[28:51] Over Response Creates Additional Road Hazards

[35:08] Real Scene Response Analysis

[40:55] Contextual Real Time Data Impact

[44:00] Critical Data Points for Emergency Response

[45:01] Business Value of Connected Vehicle Data

[49:07] Future Technology Integration

[51:27] Speed and Occupancy Data Differentiation

[53:44] Connecting Your Data to 911

This discussion provides essential insights for anyone in automotive safety, fleet management, or emergency response who wants to understand how connected vehicle technology can save lives and improve operational efficiency.

Transcript

Karin Marquez [0:00:15]: Welcome back to the podcast.

Karin Marquez [0:00:16]: I'm your co-host, Karin Marquez, and you're tuning in for another episode of The Safety Gap.

Karin Marquez [0:00:22]: We're doing things a little different today.

Karin Marquez [0:00:24]: RapidSOS recently hosted a really insightful panel.

Karin Marquez [0:00:28]: From crash to response, making tele data work for emergency response, and the feedback was so fantastic that we knew we had to share it with our audio listeners.

Karin Marquez [0:00:39]: You'll hear about how integrating vehicle tele data directly into the novel one workflow is the future of emergency response.

Karin Marquez [0:00:48]: Essential for eliminating death and serious injury and creating a faster, smarter and more efficient system.

Karin Marquez [0:00:56]: Just sit back, relax and pretend you're in the front row.

Amy [0:01:02]: Hello.

Amy [0:01:02]: Welcome to today's live discussion from crash to response making tele data work for emergency response.

Amy [0:01:09]: We're gonna be just a minute to get settled, probably start here about one minute after, and we'll bring on our session panel and speakers to the screen as well.

Amy [0:01:20]: If you have questions throughout the...

Amy [0:01:22]: Discussion today, please feel free to use the chat, and we'll be taking time at the end to get to those, so please feel free to share your comments and questions throughout the discussion.

Amy [0:01:33]: Alright.

Amy [0:01:33]: Let's get started.

Amy [0:01:34]:  So, I'm Amy Marion.

Amy [0:01:36]: Director of Public Safety and B2B solutions at RapidSOS.

Amy [0:01:39]: I have been in public safety, mostly nine one one for over twenty seven years.

Amy [0:01:45]: Started in nine one one as a call taker and move through various roles, touching operations, administration, technical roles, I've been with RapidSOS For nearly six years.

Amy [0:01:54]: I have the rep...

Amy [0:01:55]: Privilege of representing public safety to partners that can provide data into public safety nine one, especially those such as tele.

Amy [0:02:03]: Also joining me today is Eric Troy.

Amy [0:02:06]: He's a VP of eDispatches, RapidSOS.

Amy [0:02:09]: Eric has over thirty years of experience in fire and Ems, including twenty eight years in a full time career role as a paramedic.

Amy [0:02:16]: He's currently the deputy Fire chief with more than sixteen years of chief officer leadership.

Amy [0:02:22]: His expertise includes specialized rescue disciplines and serving as a dispatch liaison.

Amy [0:02:27]: Eric is also a cofounder of e dispatch, a RapidSOS solution, where he's spent over twenty years leading sales and marketing for responder notification technology.

Amy [0:02:36]: Then we've...

Amy [0:02:37]: We're also joined by Michael Armitage.

Amy [0:02:39]: Thanks for being here.

Amy [0:02:40]: He's the executive director of Calhoun County, consolidated dispatch authority in Michigan.

Amy [0:02:45]: He has previously served as the director of Eaton County Central dispatch and also worked the Michigan state police in the State nine one office.

Amy [0:02:53]: He holds an N mp from Northern Michigan University and a bachelor's degree on public safety administration from Eastern Michigan University.

Amy [0:03:00]: And he has also served as a former mayor of Charlotte and My, Michigan michigan.

Amy [0:03:06]: So each of us have various levels of firsthand knowledge and the importance of connecting information specifically tele data, two emergency response from motor vehicle incidents.

Amy [0:03:17]: So as we move into our agenda, we're gonna share expertise that we all bring into this conversation, and kinda start with what is missing in traditional emergency workflows.

Amy [0:03:28]: In an ideal scenario, how contextual data would connect to public safety and field responders to improve outcomes?

Amy [0:03:34]: And then for you, what is the business value of connecting your data, especially for those of you in tele service providers or automotive industry fields.

Amy [0:03:41]: How does that bring you value?

Amy [0:03:43]: And finally, we'll preview other Jd use cases for public Safety beyond crash detection.

Amy [0:03:50]: And then we'll leave about ten minutes hopefully at the end for questions.

Amy [0:03:53]: So please use the chat.

Amy [0:03:55]: Ask your questions comments throughout, and we'll come back to those at the end.

Amy [0:03:58]: So as we start, I'm just gonna share an example, there are several that come to mind, but start with an incident that I worked for that.

Amy [0:04:05]: I'll never forget.

Amy [0:04:06]: A rural road short curve, drove it many times myself easy to maneuver that road in that curve during the day.

Amy [0:04:14]: But in dark it was easy to miss.

Amy [0:04:17]: Not a lot of lights out there, fairly confident accident prone intersection.

Amy [0:04:21]: Those early two thousands, somebody driving home late at night missed the curve and the car sped into a field at that curve and crashed.

Amy [0:04:29]: I have no idea how long that vehicle sat there before somebody came along and saw headlights sitting up in the field called in when one of a single vehicle accident.

Amy [0:04:38]: What I do know is that there were parents wondering where their teenage son was, why he wasn't home.

Amy [0:04:45]: They found out a short time later when somebody showed up their door at their door, and they had to identify their deceased eighteen year old son.

Amy [0:04:52]: This family was a friend of my his sister, her best friend, her only sibling lost in that accident.

Amy [0:04:59]: So this incident changed their family forever, and I can't help but wonder how data and how information could have potentially changed that outcome.

Amy [0:05:09]: So as we think about these incidents, looking at some statistics, According to nine one one dot gov, there are approximately fourteen million motor vehicle crashes that result in six million law enforcement specifically dispatch, and about one point six Ems dispatch every single year.

Amy [0:05:27]: Of those, over forty thousand fatalities occur where forty two percent of those victims were alive when first responders first arrived.

Amy [0:05:35]: What if first responders arrived sooner and could save more of those fatalities in saved lives?

Amy [0:05:42]: So, Michael Eric, is we can kind of think about those scenarios, can you describe what a safe system approach that nine one one gov takes two road safety.

Amy [0:05:56]: What that and what safer roads means you, and then what protocols are followed by Ec and first responders.

Amy [0:06:03]: Michael will start with you.

Michael [0:06:05]: Yeah.

Michael [0:06:05]: Thank you, Amy.

Michael [0:06:06]: I would say when it comes to a nine one one center, there's two things to take into consideration.

Michael [0:06:12]: When it comes to safe roads.

Michael [0:06:14]: One of it is obviously the safety of the person involved in an accident or a crash, being able to get the right resources at the right time, to those that are impacted at that sea.

Michael [0:06:26]: But another element of this is also from the responder in general community safety, and there's a national push to try to reevaluate lights and siren responses because there are so many accidents that occur by first responders going lights and sirens and a lot of times, that response on the roadway is not necessary and sometimes puts people at undue risk.

Michael [0:06:52]: So being able to have this data in the nine one center helps us to better prioritize, again, getting the help that we need to somebody is critically injured.

Michael [0:07:03]: But at the same time, maybe not over responding to an incident that does not have severe injuries.

Michael [0:07:10]: And I can bring up a couple examples.

Michael [0:07:12]: One on an over response, you know, we recently had a call where we had a cell phone notification of a vehicle involved in an accident.

Michael [0:07:22]: Very limited information.

Michael [0:07:24]: Of course, we we started a response based on that.

Michael [0:07:27]: Then we get a second notification that came in through the vehicles tele.

Michael [0:07:31]: And that provided more data.

Michael [0:07:33]: One, we knew it was a rollover But two, based on the conversation and what we were hearing in the background, we were able to determine that the individuals were not severely injured and that even though it was a rollover the injuries were not necessarily critical.

Michael [0:07:51]: So in that situation, we can advise responders of that, and they can change their response appropriately if they see fit.

Michael [0:07:59]: But on the other side of that, earlier this year, we had a notification of a vehicle accident, snowy, evening, very rural area, and that started a chain of events that ended up saving that's individual's life, from being able to get that quick notification that there was a vehicle involved in this accident.

Michael [0:08:22]: The dispatcher was able to hear the breathing status of the person in the vehicle.

Michael [0:08:27]: That information relayed to first responders, so they were very urgent in their response, and then she was able to get transported to the hospital in a timely manner.

Michael [0:08:39]: And that's a system.

Michael [0:08:41]: We'll look at the system and the system works.

Michael [0:08:43]: From being able to get that notification, get that information to first responders and get a quick transport to the appropriate hospitals.

Michael [0:08:54]: So this data is really revolutionary and being able to again, get the right resources at the right time to the individuals in need, but also frame lot of responses appropriately in the larger scale.

Amy [0:09:09]: Yeah.

Amy [0:09:09]: So for many years, this workflow has really been that nine one one call, very voice centric.

Amy [0:09:14]: And while vehicles have had connected data, it hasn't always been able to get to nine one one and then get to the field responder.

Amy [0:09:22]: So we think about what Michael just walked us through in the nine one one side, Eric, can you kind of expand on that and how that information is valuable for you in the field and how that changes or impacts your response?

Eric [0:09:34]: Well, certainly.

Eric [0:09:35]: I think the the five main thing is that we're thinking about, from the first responder our focus, acknowledging human mistakes ensuring responsibility for safety, productivity and incorporating layers of protection.

Eric [0:09:48]: And to respond on those, you know, if from a responder point of view, we want to eliminate depth and serious injury.

Eric [0:09:54]: Of course, that's the ultimate goal zero fatalities, serious injuries for everyone involved in emergency response that includes responders and crash victims.

Eric [0:10:02]: By acknowledging human mistakes of vulnerability their ability, we also need to recognize that human errors is inevitable.

Eric [0:10:08]: The systems that we're building need to be forgiving and protective of the human body.

Eric [0:10:12]: So we can minimize harm and not just blame heavily blame mistakes.

Eric [0:10:16]: Ensuring shared responsibility though for safety.

Eric [0:10:19]: It's not the soul duty of first responders.

Eric [0:10:21]: It's all stakeholders.

Eric [0:10:22]: It's vehicle manufacturers, and road designers, law enforcement in the public.

Eric [0:10:26]: We all play a vital role in creating the safer environment in safer roadway ways.

Eric [0:10:31]: Being proactive and not reactive, using the data, tools to identify, address the risk before the crash happens and incorporate emergency your response planning broader safety strategies to prevent our incidents.

Eric [0:10:43]: And and really, lastly, incorporating layers protection, designing a system of multiple layers So one out element fails, the other can compensate.

Eric [0:10:51]: And an example would be, you know, as we bring these new technologies and if there is a technological failure, we're able to fall back on the response and the experience that we've had throughout the years, getting us to this point, with new layers of technology.

Amy [0:11:07]: No.

Amy [0:11:07]: Those are all really great key points, Eric.

Amy [0:11:09]: And one of the things you said that, I wanna kind of take into the next, part of the conversation as we think about dispatching is that...

Amy [0:11:16]: That human mistakes and vulnerability, when we are exclusively reliant on human information to get accident notification, dispatch notification, field responder, response on the way.

Amy [0:11:31]: We have callers who are in a crisis situation or maybe visualizing a traumatic incident.

Amy [0:11:37]: They weren't involved in and trying to give critical information in that moment.

Amy [0:11:42]: And I know for my own experience taking those calls, there's human error in that information.

Amy [0:11:48]: And so having that data to supplement that human relay of information that may or may not be completely factual really helps eliminate some of those mistakes.

Amy [0:12:00]: And so then that tele communicator is dependent on that human relay most often, and they only know what they are given and they don't have any piece of information to maybe verify if the information they're being given is actually accurate.

Amy [0:12:13]: And then so that information that potentially is wrong, gets passed into the field responder, and Eric, I'm sure you've had this scenario where you're responding to an accident, and you're looking for even just something as simple as a vehicle description, and you find a location only to find out that the color, the make the model, the vehicle you have your eyes open for is not at all what you actually find on scene.

Amy [0:12:34]: So taking that data and using it to supplement the actual calls that are coming in can really inform that that more accurate response.

Amy [0:12:43]: So thinking about those pieces of information.

Amy [0:12:47]: Michael can let's starting again with the the call and the dispatch side, how does that information shape how you dispatch?

Michael [0:12:55]: Yeah.

Michael [0:12:55]: Absolutely.

Michael [0:12:56]: So...

Michael [0:12:56]: We use the emergency medical protocols, so that helps us to prioritize calls.

Michael [0:13:02]: So we're taking that information and being able to, you know, set a priority based on things like mechanism of injury.

Michael [0:13:09]: So For instance, we know it's a rollover over, that's gonna to be a higher priority call, then maybe if somebody drives by and just tells us we don't know if there's any injuries.

Michael [0:13:18]: And that's one of the disparities that we have is you know, when it comes to information, it really is dependent too on where that accident happens.

Michael [0:13:27]: If it happens on the highway, a lot of times in an urban area, we get so inundated with calls that we just aren't able to triage and get all the information that may be helpful in a call because we need to answer all these backlog logs of of nine zero one calls and try to get as much pertinent information as possible.

Michael [0:13:48]: So we're very limited on being able to collect that data in those environments.

Michael [0:13:54]: So being able to have that displayed in the nine zero one center and delivered, gives us a better picture of what's going on.

Michael [0:14:01]: Because, again, we get...

Michael [0:14:02]: We'll get a call that, it sounds like a horrific accident and really, there's no injuries.

Michael [0:14:08]: So being able to have that data both validates and and sometimes, in many cases too informs us of the accident.

Michael [0:14:16]: So on the other end of that spectrum in a rural area, you know, that person involved in the accident is not able to place the nine zero one call.

Michael [0:14:24]: These notifications in this data might be the only notification and many times is the only notification that we get because we don't have pass buys, that are seeing the accident, especially, like I said, in a rural area at night, people may not see that there's been an accident or a vehicle that's ruled over into a corn field.

Michael [0:14:45]: So being able to have that data in both settings, both that rural environment where we might not even know the crash otherwise or that urban environment where we're getting a lot of notifications of the crash, but not really good data as to what's happening or the severity of the crash.

Michael [0:15:01]: In both instances, that's gonna help us again determine what kind of a response is necessary, what priority is necessary.

Michael [0:15:10]: And, you know, for the fire departments help determine what apparatus they may need based on the information that we're getting here in the dispatch center related to the accident.

Amy [0:15:22]: Yeah.

Amy [0:15:22]: All such important critical pieces of that emergency response flow.

Amy [0:15:26]: And as you talk about that, Michael, it reminded me of just a discussion I last week.

Amy [0:15:30]: I was at an event with a director.

Amy [0:15:32]: And I'd seen the story, but I hadn't actually talked to somebody firsthand about it.

Amy [0:15:36]: And she was sharing...

Amy [0:15:38]: It was it was around Christmas time about a year back, but they had an accident in Northwest Indiana at where an individual was on the highway, and one vehicle accident and went into, basically an under pass area off of the freeway.

Amy [0:15:52]: That vehicle sat there with an individual trapped inside for six days, And when some people...

Amy [0:15:59]: I don't remember if they were hunting or fishing or doing something, but they were in that area and actually came up on his vehicle.

Amy [0:16:05]: He was still alive, but, obviously, not mobile, and he did not have any means to actually contact nine one one in that entire time.

Amy [0:16:12]: And so it was, you know, their location that helped responders actually find him six days after he was in the that accident.

Amy [0:16:20]: Thankfully, he lived, but of course suffered some, you know, permanent injuries from that accident in that time delay.

Amy [0:16:26]: So taking that information into nine one one, literally will save lives and get that faster response there.

Amy [0:16:33]: So, Eric, as we think about that, what pieces of information that you're taking from dispatch into the field, How does that help you prepare and then react when you get on scene?

Eric [0:16:43]: So as a responder, and then I could speak for responders, on our way to the scene, we're trying to think through what we may and encounter when we arrive.

Eric [0:16:51]: And so conditions might be just a single vehicle accident, it might be minor damage, moderate damage significant damage.

Eric [0:16:59]: But just because something might be minor and may involve the elderly, and the elderly they are blood thinner nurse.

Eric [0:17:05]: And, therefore, they may have internal bleeding from the most minor of of accidents.

Eric [0:17:10]: Life safety profile is another how many people are involved in the acts?

Eric [0:17:15]: Are they all adults?

Eric [0:17:16]: Are they pediatric?

Eric [0:17:17]: Do we have to engage the trauma centers.

Eric [0:17:20]: In my particular region, we have a level two trauma center twelve minutes away?

Eric [0:17:25]: A level one is twenty three minutes away.

Eric [0:17:28]: But there's a big difference.

Eric [0:17:29]: Those hospitals the level two in our area has thirty minutes to assemble a surgery team, whereas the level one has surgery team on sight ready to go.

Eric [0:17:38]: The next is occupancy and exposures.

Eric [0:17:40]: And a lot of times Make taco car accidents.

Eric [0:17:43]: Exposures in the response industries typically, related to fire?

Eric [0:17:47]: But do we have hazardous materials.

Eric [0:17:49]: That's going to change the whole situation?

Eric [0:17:53]: Are there any underlying factors that we're not aware of, rural area, cities, etcetera?

Eric [0:17:59]: And lastly, is the strategy mode?

Eric [0:18:01]: What is our strategy going to be?

Eric [0:18:03]: Is it a single person that is injured or maybe barely injured and probably won't transport to is it a small medium or large scale event where now we're are calling in lots of ambulances.

Eric [0:18:14]: Our initial responding crews are essentially becoming a triage and transport division, and passing off to other ambulances coming in.

Amy [0:18:24]: So as we think about all of these pieces of information that are critical, technology is quickly evolving, and even our vehicles are evolving rapidly.

Amy [0:18:33]: So one thing we haven't really kind of touched on and kind of that response information is electric vehicles.

Amy [0:18:40]: And Eric.

Amy [0:18:41]: I'm gonna kinda probably look at you first.

Amy [0:18:43]: But as we think about electric vehicle response, you know, there are a lot of different pieces uses of apparatus, response and considerations taken into that going into the the scene of a electric vehicle accident fire otherwise, but electro execution, fire hazards, the toxicity of gas releases and toxic metals.

Amy [0:19:03]: So how do you respond to those incidents and how can you be better prepared if you have more information ahead of responding to that scene to identify that this an electric vehicle?

Eric [0:19:14]: That's a great question.

Eric [0:19:14]: And this is evolving very, very rapidly, almost to the point where you do a training on electric vehicles and then within the next...

Eric [0:19:22]: Couple months some things have changed, not to mention the variety of electric vehicles that are out there.

Eric [0:19:27]: If there is a fire involving electric vehicle these days, it is a manpower intensive event, and these fires typically don't go out fast fast, couple there are some different technologies that are emerging right now.

Eric [0:19:38]: There's blankets to put over the vehicle, our firm is currently experimenting with that's, as well as some others as they try to fine tune how to mitigate these emergencies because it's so much more different than a standard or power fire.

Eric [0:19:56]: The electric risk itself when it comes to auto electrification and people that are track in the vehicle.

Eric [0:20:01]: There are...

Eric [0:20:02]: So many areas of these vehicles that we cannot not caught without putting ourselves at risk.

Eric [0:20:08]: And because they're all different, the amount of training that's going into this right now is quite large, and we'll continue to evolve in the coming years, since we have so many different manufacturers.

Amy [0:20:20]: So Michael, this is also kind of a challenge in the Ec side.

Amy [0:20:24]: Right?

Amy [0:20:24]: We don't always know when there is an electric vehicle involved.

Amy [0:20:27]: And if we do, do we have the appropriate information or guidance to help our responders back...

Amy [0:20:32]: Or prepare.

Amy [0:20:32]: How are you addressing that in the Ec?

Michael [0:20:35]: Yeah.

Michael [0:20:35]: Absolutely.

Michael [0:20:36]: It it is a challenge for us because you're even go...

Michael [0:20:40]: We...

Michael [0:20:40]: Again, I mentioned earlier, we work off a protocol, so things like a sinking vehicle protocol that might be different.

Michael [0:20:47]: Better with an electric vehicle.

Michael [0:20:49]: Right?

Michael [0:20:50]: For a a vehicle fire that might be different.

Michael [0:20:52]: And, you know, as eric mentioned, there's so many different varieties out there in different manufacturers that have different protocols and and different setup.

Michael [0:21:01]: So being able to have any information one, just knowing that a electric vehicle.

Michael [0:21:06]: I personally, I drive an electric truck, You know, one of the things that people are always astonished with is all there's no engine.

Michael [0:21:13]: Right?

Michael [0:21:14]: So if I'm involved in a crash, I don't have an engine block, but I do have a battery that runs the length of of the truck underneath.

Michael [0:21:22]: So, again, not only could the impact be different in a front end or head on type collision, but also the response and also having information about, you know, do we know if that battery is at a volatile state where it is where we need to give instructions to...

Michael [0:21:42]: That, you know, normally, we'd want somebody to stay stay in their vehicle.

Michael [0:21:47]: But if we have information knowing that that battery might be in a volatile states at risk of ignition, you know, that data is helpful, then we can give pre arrival instruction or instructions for them to get out of their vehicle.

Michael [0:22:01]: But, again, with so many...

Michael [0:22:04]: With such vast technology when it comes to electric vehicle manufacturing, the more data that we can have and share with...

Michael [0:22:12]: Responders specific to that vehicle, the state of that vehicle is going to help more so in this case, not necessarily, you know, the response as much as unit safety and being able to give pre arrival instructions that are appropriate, and also assist responders in addressing, you know, concerns that they may have when it comes to the manufacturer of that vehicle?

Amy [0:22:37]: That's, you know, a really important point to emphasize is the variety and differences...

Amy [0:22:42]: Across these vehicle accidents, the manufacturers and in how there's so many different nuances.

Amy [0:22:48]: So one of the really valuable pieces of information that can help that response is, the E g or emergency response guides but having access to those in that moment sometimes is often challenging to have that information.

Amy [0:23:02]: So I'm really, really excited about the the advancement of Ai and protocols and pulling that into...

Amy [0:23:09]: RapidSOS Unite specifically with tele information to help surface that right information for that tele communicator and then ultimately that field responder to be able to know, how do I help this a electric vehicle accident?

Amy [0:23:25]: You know, and how do I help my responders know where to cut or not to cut.

Amy [0:23:29]: How do I help this very specific vehicle make model year in type in a water incident.

Amy [0:23:35]: How do I help that individual get out of the vehicle?

Amy [0:23:39]: In a safe manner and know how that vehicle operates.

Amy [0:23:42]: As a as a communicator, I can't absorb all of that knowledge in my head, my protocols that I might be going to can't have all of that in there at that moment.

Amy [0:23:50]: But if Ai can surface that be because I know the vehicle and it can tell me exactly where to go in that E g to get that information that I need in that moment in time, we actually can help save lives before Eric, those responders are even on the scene, So eric, can you help me understand how that fits into your field response and and how you use that information when responding?

Amy [0:24:12]: Again, you don't have a booklet that you can open as you're trying to help that individual, but how does that information help you once you get on scene?

Eric [0:24:21]: We do have that booklet.

Eric [0:24:22]: We have it in every glove box and every vehicle that we have B g, and it's not always where it needs to be at the time that you needed to be specifically on our mobile applications.

Eric [0:24:33]: We also have that information.

Eric [0:24:35]: But the ability for, you know, as I I think moving ahead into the future at technology and specifically, we don't wrap it us so us unite, and the ability for that information to be pushed even to your cad terminal and to be have that right in front of you or a train contest where you can see exactly the hazardous materials and what cars they're in.

Eric [0:24:57]: Before you even ride on the scene is monumental versus going to a paper guide.

Eric [0:25:03]: And so that has already started We've...

Eric [0:25:05]: We already started to do some of the here with RapidSOS us and technology and embracing technology.

Eric [0:25:11]: This is what's going to make a difference moving forward into the future.

Eric [0:25:15]: I'll talk to a little later on, some change.

Eric [0:25:18]: In you know, the useful movement and the response industry and how they look at technology, But, yeah, the paper guys, then will always be around, but there's better ways.

Amy [0:25:28]: Yeah.

Amy [0:25:28]: It's it's using the various tools that we have and using most effectively.

Amy [0:25:31]: So I love that.

Amy [0:25:32]: We won't spend a hard of time on it probably, but one other area of of vehicle tele, and response is...

Amy [0:25:40]: That's evolving is autonomous vehicles.

Amy [0:25:42]: So kinda gonna throw this to both of you, Eric or Michael, Have either one of you had any experience or training as a response to autonomous vehicles.

Amy [0:25:50]: I know they're in limited areas.

Amy [0:25:51]: So, that experience might be, not with everybody right now.

Eric [0:25:56]: I have not that have had zero training on them, and I have not even seen one in in the wild.

Michael [0:26:03]: I'm very limited experience.

Michael [0:26:04]: I had the...

Michael [0:26:05]: An opportunity to actually ride in one at the University of Michigan's test lab a few years ago.

Michael [0:26:11]: And I will say that does bring its own set of challenges.

Michael [0:26:14]: Right?

Michael [0:26:15]: And I anticipate as those become more prevalent, especially when you talk about mass transit, The what I was actually riding in a shuttle, and, you know, could fit five or six people on a, low speed shuttle, But if there's an emergency on that, shuttle, I can definitely see a use for integrations to be able to...

Michael [0:26:36]: Because we're not going to be relying on a driver right to tell us that there's an emergency, but to be able to pass on data because the people that are riding that vehicle, may not have much information about what kind of vehicle it is.

Michael [0:26:47]: So there's...

Michael [0:26:48]: I could see definitely a big information gap coming from riders in such a vehicle.

Michael [0:26:55]: If There's an emergency.

Amy [0:26:57]: And I'll just add in a little bit of my my own experience.

Amy [0:26:59]: It was early this year the first time I I stepped foot into an autonomous vehicle, and I told a coworker that the next time I was in the area.

Amy [0:27:07]: I promised I would I would take an Av and experience that And I was a little bit apprehensive, but, actually, it it was it was comfortable.

Amy [0:27:14]: It was not anything to be worried about it and I really did feel very safe in there, but there are some elements of...

Amy [0:27:22]: Of that ride without that human element that that becomes challenging.

Amy [0:27:26]: You know, how does that vehicle controlled?

Amy [0:27:28]: Obviously, there's there's a ton of sensors, so there's a ton of connected information that can in an incident be valuable to nine one one in responders how does that vehicle dis disengaged do the people in the vehicle know how to dis that vehicle?

Amy [0:27:41]: Or do you even have the ability to, and how can nine one one help facilitate that?

Amy [0:27:45]: And talking to some Ec that actually have a lot of Av in their jurisdiction, They have unique challenges that it haven't quite reached all of us in nine one one yet, But when there are active incidents when there's a safety hazard or a road blockage, getting that information to the vehicle it's...

Amy [0:28:05]: Self to node to avoid active areas or incidents to keep both the individuals, the responders on scene, whether that is, police or fire, keep them safe and not distracted by you know, a non auto driving vehicle going through the area, but also the people in those vehicles.

Amy [0:28:23]: So I think there's just a lot of growth in that area that we have to do and understand an emergency response because we can expect that these are going to just continue to of all the me more prevalent.

Amy [0:28:34]: So I think there is a lot of, lack of understanding and training in this area.

Amy [0:28:38]: I'm including myself, Why I was I was a little bit apprehensive, like I said, and, by the time I did it, within a couple of days, I was in three or four of them and It was it was totally fine but how do we manage that in in emergency incidents.

Amy [0:28:51]: One other topic that you you brought up earlier, Michael is talking about that over response and under response.

Amy [0:28:57]: And I'd like to like, dive a little bit Ge specifically on the over response, we think a lot about getting somebody to seen quick and fast is the best response to the accident.

Amy [0:29:08]: But what's not always thought about is if that is an over response, we are sending millions of dollars of apparatus across City and County roads and in traffic that actually creates additional road safety and rose...

Amy [0:29:21]: Road hazards that can lead to accidents injuries and and a significant cost to those communities when we're sending that over response.

Amy [0:29:30]: So can you share a little bit more about that and how we can more effectively manage that in using the information that's available to us to send the right response.

Michael [0:29:39]: Yeah.

Michael [0:29:39]: I think that's...

Michael [0:29:40]: You know as I mentioned before, it...

Michael [0:29:42]: It's a nationwide effort to try to reduce these over responses to try to reduce some emergency responses when it's not necessary.

Michael [0:29:49]: And, you know, a lot of times, especially in on a highway situation, we just don't get enough data to be able to know if if there is truly a...

Michael [0:29:59]: If it's a serious if it's an injury accident or not.

Michael [0:30:02]: So, you know, in those cases, if we don't know, in our county, I would say probably in most counties, the way that response works is we're sending police fire an Ems, and most of them are going to be going lights and sirens.

Michael [0:30:15]: So being able to have the data to say, okay.

Michael [0:30:19]: Yeah.

Michael [0:30:19]: We're getting ten calls about this from pass buys, but we know that this is not an injury accident or a serious accident.

Michael [0:30:28]: Being able to craft that response from maybe we're not sending all three disciplines lights and sirens.

Michael [0:30:34]: You know, and the other piece too is you tie up resources, You know, it's very expensive for a fire department to put apparatus out on the road.

Michael [0:30:43]: And when it is out on the road, you know, you you're increasingly the likelihood of getting it damaged.

Michael [0:30:49]: So, again, if you have a fire truck that gets involved in an accident on a scene that they didn't need to respond to.

Michael [0:30:56]: And now that has to be you know, sent into the repair shop for, you know, month at a time.

Michael [0:31:03]: Now that department's out of firefight app...

Michael [0:31:05]: That piece of firefight apparatus.

Michael [0:31:07]: So it's a domino effects that we really try to avoid, you know, situations where there is an over response both for the safety of the the public.

Michael [0:31:18]: But again, also just to better utilize, utilize community resources.

Amy [0:31:25]: So, Eric, I'm gonna look at you kind of both maybe in the side of over and under response.

Amy [0:31:31]: How does that, impact your community.

Amy [0:31:33]: And then we're let's look at kind of an example of a situation that you've you've responded to?

Eric [0:31:39]: Sure.

Eric [0:31:39]: Many agents agencies have a standard response for motor vehicle accidents.

Eric [0:31:44]: In my area, it is a fire engine and is an ambulance, and it is a a shift commander that responds.

Eric [0:31:50]: Now we do alter that from time to time.

Eric [0:31:52]: One of the questions I commonly get is why does a fire engine go on a car accident.

Eric [0:31:56]: That's not always that serious.

Eric [0:31:57]: They don't need to be there.

Eric [0:31:59]: We use the fire engine to block the scene of the safety of the responders.

Eric [0:32:03]: So the majority of the time, we don't necessarily need the fire engine's equipment for, minor air, moderate car accidents.

Eric [0:32:11]: But we use that to block the scene for us.

Eric [0:32:14]: When we have an unknown injury accident, some agency's respond to these, some don't.

Eric [0:32:19]: Our agency does respond to unknown injuries because there could be, and we think it's warranted.

Eric [0:32:24]: That typically is a reduced response where they may just get an ambulance on the road going.

Eric [0:32:29]: If we have injuries, the standard response kicks in.

Eric [0:32:32]: If we have significant injuries, damage or other factors, the response is upgraded.

Eric [0:32:37]: This is where Tele kinda come into the situation that will help us upgrade or downgrade these responses accordingly with new information.

Eric [0:32:47]: Liability plays a huge role in touching with let Michel.

Eric [0:32:51]: These are very expensive by our.

Eric [0:32:53]: A ladder truck these days well over two million dollars.

Eric [0:32:56]: Ambulances are approaching four hundred thousand dollars.

Eric [0:32:59]: We're driving lights and sirens.

Eric [0:33:01]: We're operating with Due regard.

Eric [0:33:03]: We're driving safely.

Eric [0:33:05]: The problem is not always us.

Eric [0:33:07]: The problem is people unexpectedly, encounter our emergency vehicle, and inadvertently make a poor decision on how to pull over to the right of the road, not pull over or style.

Eric [0:33:21]: And every time we put an emergency vehicle on the road.

Eric [0:33:25]: We're all at risk for that.

Eric [0:33:27]: And so we're starting to look at that.

Eric [0:33:29]: We're starting to do less emergent responses depending on the types of incidents.

Eric [0:33:34]: But that's how that all ties into the tele and the information that can come to us to help us make those proper decisions.

Michael [0:33:42]: Yeah.

Michael [0:33:42]: If I could add to that real quick Amy, put on my hat a little bit real quick from being a Mayor in two communities, my and Charlotte here in Michigan, This also becomes a a political discussion.

Michael [0:33:55]: Right?

Michael [0:33:55]: Because as political bodies see either player trucks that are damaged or we're responding on x number of of accidents there there has been many discussions over my career of, well, why are we responding?

Michael [0:34:12]: Why are we sending resources.

Michael [0:34:14]: And, you know, in some drastic cases, you know, sometimes political...

Michael [0:34:18]: Parties will...

Michael [0:34:19]: Or bodies will say, we're not going to respond to these types of accidents or these types of notifications.

Michael [0:34:26]: And what happens in those cases then is maybe that one out of ten times where it is something severe.

Michael [0:34:32]: We're not getting that response right out of the gate.

Michael [0:34:35]: So it does have...

Michael [0:34:36]: This is something that is not only being monitored by public safety, but also, there are governing boards and bodies as well.

Amy [0:34:44]: Yeah.

Amy [0:34:44]: It's a really great point.

Amy [0:34:46]: The default has always been kind of a Cy approach.

Amy [0:34:48]: Right?

Amy [0:34:49]: If in doubt send them out, and we really have to be smarter, and thanks smarter and respond smarter with the available information, but we have to be able to get that information to respond most effectively.

Amy [0:34:59]: So being mindful of time, Eric, I wanna look at you, I think part of the slide that we are showing here as an example of a scene that you responded to.

Amy [0:35:08]: Can you elaborate a little bit more for the audience on that?

Eric [0:35:12]: Yes.

Eric [0:35:12]: That...

Eric [0:35:12]: This happened a couple years ago was an unfortunate situation.

Eric [0:35:15]: We were all at a, outlining fire station.

Eric [0:35:18]: Of the closest fire station to this location was not without orders.

Eric [0:35:22]: So, we're dispatched this crash and was identified on the border of our community and a community to the north.

Eric [0:35:28]: Both Ec were getting calls for, possible had on collision.

Eric [0:35:33]: Which triggered a standard response from our department, as well as the neighboring department, which is, routine in our area.

Eric [0:35:39]: Our department responded with five total personnel.

Eric [0:35:42]: The other department with two.

Eric [0:35:44]: When we were responding, communicators were relaying that they had to gotten multiple calls.

Eric [0:35:49]: And what we encountered an arrival was a partially...

Eric [0:35:51]: Injected individual that police were in the process of pulling out of the vehicle, was pulse not breathing, and Cpr was starting.

Eric [0:36:00]: The the vehicle had, single oc driver severely pending minimal consciousness.

Eric [0:36:05]: Situation required a significant upgrade to the response.

Eric [0:36:10]: For the non field people here and non responders.

Eric [0:36:13]: A cardiac arrest or traumatic cardiac arrest, will need minimum four Ems personnel to to run it effectively.

Eric [0:36:20]: The other driver had significant injuries, two to three Ems personnel to handle them.

Eric [0:36:26]: The electrification component of how this person was trapped the vehicle, minimum three personnel made call for additional resources, the neighboring department was just pulling up, the balance of my own department's resources arrived.

Eric [0:36:38]: That response time for the additional resources is another five to seven minutes.

Eric [0:36:43]: The outcome of this crash ended up unfortunately with one fatality and one with severe injuries that did recover.

Eric [0:36:49]: The point of this is is had we known through.

Eric [0:36:53]: How many people are in the vehicles are they built and what was the speed of the crash?

Eric [0:36:58]: Is everybody's still sitting in their seat.

Eric [0:37:00]: These are upgrades that could have done of been done before we even arrived on the scene.

Eric [0:37:06]: And so response time these days, all agencies will do what it takes to reduce seconds.

Eric [0:37:14]: Bc see it with fire station alerting systems.

Eric [0:37:16]: You see it we're getting people to move to vehicles faster, the ability to control the traffic signals.

Eric [0:37:22]: All of these pieces, even if it's only a few seconds put together does translate out into potentially minutes and minutes and seconds actually do say lives.

Amy [0:37:34]: Yes.

Amy [0:37:34]: They they really do.

Amy [0:37:35]: And so one...

Amy [0:37:37]: We've talked a lot about, you know, electric vehicles autonomous vehicles.

Amy [0:37:39]: One other area of tele that's maybe not office and often as emphasized is the impact that accidents and tele has on those who support fleet.

Amy [0:37:50]: So for those who are listening who do support fleet managers, fleet vehicles, let's think about the typical high severity crash workflow and and what that means to you and how that information gets into the nine one one center and responders.

Amy [0:38:05]: You know, many times fleet managers are first alerted by tele directly to them.

Amy [0:38:10]: And we know that fleets are on the road overnight in rural areas.

Amy [0:38:14]: And so they may not always have somebody calling on their behalf or able to call.

Amy [0:38:18]: And so the fleet manager is looking up the location.

Amy [0:38:23]: What is the number to the Psa app or the Ems provider?

Amy [0:38:27]: They might not even get the nine one one E and P app center initially, they might be trans...

Amy [0:38:32]: Because they're calling a non emergency number that goes somewhere else.

Amy [0:38:35]: And so that process sometimes in checking on their driver attempting to reach their driver, finding that information, might take twenty or thirty minutes sometimes before that calls even initiated to get response on the way.

Amy [0:38:48]: So if a driver's is incapacitated, if a driver's injured if, a vehicle, you know, potentially has a fire risk, that delay is significantly impacting to that fleet that company and specifically that individual in that in that vehicle.

Amy [0:39:03]: So moving from that into...

Amy [0:39:07]: What is the idea scenario in nine one in response to to get information into the...

Amy [0:39:13]: The public safety ecosystem.

Amy [0:39:15]: I'm gonna go back to that that original story I started with where there's a world rural car accident.

Amy [0:39:21]: Again, impacted both my family and and a family of our family a friend forever.

Amy [0:39:28]: What I don't know I never will is is how long that that young man was in that car until somebody call on his behalf.

Amy [0:39:35]: If that information had reached public safety.

Amy [0:39:38]: If responders had been notified sooner, if they had made it to him quicker, Would that eighteen year old boy be a forty one year old man today with a family with kids with his parents his sister because of a quicker improved response.

Amy [0:39:52]: And those are the questions we have to ask ourselves as, both responding entities and those of you who are responsible for safety of vehicles.

Amy [0:40:02]: Are you getting that information to stabilize into nine nine into the field response?

Amy [0:40:09]: Today, we have the ability to get that information directly and immediately from that vehicle, if at the time of the crash, the location of the crash, the severity of that incident rollover impact, how fast was the vehicle going, had been known, responders may have been able to get to that incident and save that life.

Amy [0:40:30]: So I I have to ask, you know, would Jonathan be alive and with us today if we have that information available.

Amy [0:40:37]: May Don't own another family in that situation, to lose a loved one because we didn't have the right information, but we could have.

Amy [0:40:46]: So, Eric, how would this contextual real time data lead to an improved response in the story you mentioned earlier.

Eric [0:40:55]: Well, I kinda touched on at the end of my last comment, but...

Eric [0:40:58]: And these type of been in place.

Eric [0:41:00]: All the people responding would have known...

Eric [0:41:03]: How many people were an Hvac.

Eric [0:41:04]: We could have known that one person was no longer in their seat or other sensor data, have indicated the response needed to be upgraded along before we even got there.

Eric [0:41:14]: The lag time that we experienced waiting to see the situation and delay of, from the delays and the program amount of staff to the scene would have been avoided.

Eric [0:41:22]: Suck save Lives Was like I said, with the outcome have been different, we'll never know, maybe it wouldn't have been, but in a traumatic cardiac arrest situation.

Eric [0:41:30]: Surgery is what's gonna say and these minutes are critical.

Amy [0:41:34]: So as we move on to the next, Look at these data points that we kinda just highlighted Michael, can you take one or two of these data points and talk about the critical impact and how it impacts your response and in those response dispatch that we've talked about and the impact that they have on rogue safety jeep on the individual involved?

Michael [0:41:52]: Yeah.

Michael [0:41:52]: Absolutely.

Michael [0:41:52]: I mean, just right out, the gate, the location are giving a good location.

Michael [0:41:57]: That's the most important piece, and sometimes that's a piece that's lacking.

Michael [0:42:00]: And especially on roadway, a lot of times roadway are jurisdiction boundaries.

Michael [0:42:06]: So we wanna make sure to get the the correct agency out there.

Michael [0:42:11]: So being able to know even, you know, the road...

Michael [0:42:14]: Which side of the road that vehicle is on through more precise location data is is extremely helpful.

Michael [0:42:21]: But even just the basic information of knowing the vehicles make model year, You know, as mentioned earlier, a lot of times we get these calls, and the descriptions are way off.

Michael [0:42:31]: So first responders are looking for something that just is us.

Michael [0:42:34]: Just is not good data.

Michael [0:42:36]: So we're looking for a vehicle that just the description is completely off.

Michael [0:42:41]: So being able to do that.

Michael [0:42:42]: Have that information is is very impactful.

Michael [0:42:45]: You'll, speed at the impact, that's helpful to know again, potentially how severe those injuries are.

Michael [0:42:52]: You know, somebody going fifteen miles an hour versus somebody going seventy miles an hour is a huge difference.

Michael [0:42:57]: Occupied seats.

Michael [0:42:59]: That's a a big one when I think about it because You know, there's there's been several times in my career where we've had an accident, and we think that, well, the first responders believe that, you know, they've treated all the patients, and then maybe towards the end of the incident realized that there's somebody missing.

Michael [0:43:17]: You know, somebody is gun ejected that maybe they just didn't have that information didn't know about.

Michael [0:43:22]: So if we know there's four occupants in that vehicle, and the first responders get there and there's only three immediately visible that's a queue for them to be able to start doing a bigger hand vest to see if there was somebody that maybe was ejected from the vehicle.

Michael [0:43:39]: And then, again, airbag deployment, that's another key indicator of of severity of impact and and of injury that.

Michael [0:43:46]: We can use when it comes to the triage and priority, a prioritization process in the nine one one center.

Amy [0:43:54]: So, Eric, as we look at what's up here on slide nine, How do these different data points have an impact on the entire chain of events.

Amy [0:44:00]: Can you walk through that quickly?

Eric [0:44:03]: Certainly.

Eric [0:44:03]: You know, we have fire Ems and law enforcement types of needs at these incidents.

Eric [0:44:09]: Going to the bigger incidents, we have the expectation planning.

Eric [0:44:13]: What type of data has come in What type of expectation would we...

Eric [0:44:17]: May we need fire risk assessment, anticipated injury severity and hazardous awareness.

Eric [0:44:23]: All of that data can help us make those decisions for the fire.

Eric [0:44:26]: On the Ems, we have injury severity assessment.

Eric [0:44:30]: We have early high little notifications, like I mentioned with the trauma centers earlier, the level ones, the level twos hazardous materials awareness as well.

Eric [0:44:38]: And then mostly a law enforcement side.

Eric [0:44:40]: That's not my expertise, but I'll stand in for them.

Eric [0:44:43]: Crash reconstruction, investigations, traffic management, hazardous awareness, all of this data put together helps us plan for these events as we are in route and arrive on the scene.

Amy [0:44:56]: So thank you very much, eric for that.

Amy [0:44:57]: So as we think about the business value and those of you listening.

Amy [0:45:01]: Why does this matter to you?

Amy [0:45:02]: We've talked about the contextual real time data It leads to a faster more accurate response.

Amy [0:45:06]: But what are some of the ways that it it benefits you specifically in your company, your organization.

Amy [0:45:13]: So from some of our learnings, we know that there are post incident challenges in having visibility into what happens, especially for fleet managers managers after that notification to authorities, When did response arrive on scene, was their driver transported, where is the vehicle going?

Amy [0:45:30]: Who is the tow company?

Amy [0:45:31]: And all of these gaps lead to extensive back and forth insurers, legal team, slow resolution to claims?

Amy [0:45:37]: And so RapidSOS wants to help you solve some of those gaps and problems.

Amy [0:45:42]: When we think about the immediate cost saving of having better visibility into both the severity, the incident response, where the vehicle going, Can that help you?

Amy [0:45:53]: Absolutely?

Amy [0:45:54]: We have a platform differentiation by leveraging RapidSOS connected ecosystem and platform across all of the public safety ecosystem to help provide you regardless of what area of tele you sit in to provide value to your customer, retain your clients because of differentiation and give you visibility into dashboards that give you a strategic competitive advantage, to help have better visibility of this end to end ecosystem and what's happened in your specific incident.

Amy [0:46:26]: So there's a lot more where we could probably say to this, but I know we wanna have a chance for q and a.

Amy [0:46:32]: And and as so as we think about other data points?

Amy [0:46:35]: I wanna, you know, kinda share at a high level, how organizations like you are providing safety your to your clients and sharing critical data with public safety.

Amy [0:46:43]: What is the Idea information and use case that you can share we have a number of solutions that we offer, both safety...

Amy [0:46:51]: Reassurance.

Amy [0:46:52]: So there are incidents that happened on those roadway.

Amy [0:46:55]: There are incidents that happened in vehicles where maybe there's just an unsafe situation, but it doesn't escalate to nine one one.

Amy [0:47:02]: It doesn't us late to a field response.

Amy [0:47:04]: We have solutions that offers safety agent connectivity that isn't going to go to nine one one unnecessarily, but the ability to escalate debt that to them if that incident becomes emergent and needs a response.

Amy [0:47:15]: Digital dispatch capabilities that workflow, time saving, roadside assistance, getting out to folks on the road from nine one one, something that's typical not.

Amy [0:47:27]: We have the ability to help facilitate that.

Amy [0:47:30]: Drone dispatch, getting a drone as Scene prior to Eric in the field getting on scene can help them better visualize and contextualize what's happening and further improve their response.

Amy [0:47:42]: The ability to do that all from this one RapidSOS unite ecosystem.

Amy [0:47:46]: And then one thing we haven't even touched on.

Amy [0:47:49]: This is gonna be a whole another webinar probably, but stolen vehicle capabilities is the ability to get more accurate information, into nine one one to law enforcement to locate stolen vehicles and create road safety.

Amy [0:48:01]: Many times in those stolen vehicles identified.

Amy [0:48:04]: It's somebody following them either a citizen because they've identified it.

Amy [0:48:09]: Or law enforcement trying to stop it, which we we know creates additional road safety concerns.

Amy [0:48:14]: So if there is the ability to use technology to slow or stop that vehicle, use a drone to get eyes on that vehicle, keeping the law enforcement the officers from having to maintain that eyesight.

Amy [0:48:27]: It's reducing the likelihood of an accident, reducing the likelihood of an injury and further driving road safety by connecting that information into nine one one and into public safety.

Amy [0:48:36]: So for those listening today, Ts, Oems, fleet, electric vehicles, autonomous vehicles, RapidSOS offers a flexible ecosystem to provide you solutions that will help with your priorities and provide safety.

Amy [0:48:52]: Create cost savings and connect that information that you have available to public safety to help facilitate safer roads and save lives.

Amy [0:49:01]: Some of those capabilities, you know, our Sos buttons, dash cams, the tele we've talked about in so much more.

Amy [0:49:07]: For Sake of time, I do wanna open up the floor to questions.

Amy [0:49:10]: So would love your comments and questions in the chat.

Amy [0:49:15]: And, if we don't answer them today, we will certainly, answer them, follow up post a webinar.

Amy [0:49:21]: You thing in the chat.

Amy [0:49:24]: I can keep topping a if you don't have questions.

Amy [0:49:26]: Michael Eric, anything you want to add while, we wait for the audience to to add any questions in the chat.

Eric [0:49:34]: Yeah.

Eric [0:49:34]: Just some closing thoughts from myself.

Eric [0:49:36]: I had mentioned earlier, I wanna talk about change and resistance to change.

Eric [0:49:41]: And so in my generation, we were pretty resistant to change throughout my career, and things have been have been changing.

Eric [0:49:48]: Now, in the last few years.

Eric [0:49:50]: And I think it's mostly the newer generation people that are coming up.

Eric [0:49:54]: You know?

Eric [0:49:54]: So I'm a bit older now.

Eric [0:49:56]: I have some twenty something year olds that I work with, and they're embracing technology in and they're driving those of us that have been in the industry a long time.

Eric [0:50:05]: So even my coworkers would tell you, they're, like, if there's gonna be somebody resistant to assistance change, it's gotta be error.

Eric [0:50:10]: And I've come a long way.

Eric [0:50:11]: And so I want to, pat myself in the back for that, But in value of embracing new tech, what's the world gonna be like in ten years, Five years.

Eric [0:50:19]: Five years, ten years, twenty years, where we've comes and dial up Internet.

Eric [0:50:23]: Many of it...

Eric [0:50:24]: Many things were good.

Eric [0:50:26]: Sounds like there's a lot of good stuff coming to responders.

Eric [0:50:28]: I'm super excited about it.

Eric [0:50:30]: Just in embrace change.

Amy [0:50:32]: I like that.

Amy [0:50:33]: Michael, I can say a lot, But what would you like to add to that?

Michael [0:50:37]: No.

Michael [0:50:37]: I'll just piggyback on that, and, you know, looking ahead ten years.

Michael [0:50:40]: I see a scenario where we have Ai that's helping dispatcher, digest data to maybe be able to put the probability of injuries and help dispatcher prioritize based on the data that's coming in.

Michael [0:50:56]: And not just for accidents, but on all types of connect the data that were...

Michael [0:51:01]: That's now available to the nine zero one center that just wasn't there before.

Amy [0:51:05]: Yeah.

Amy [0:51:05]: And that change management is a big part of it.

Amy [0:51:07]: Right Eric, And I I like you used to be resistant to some of the, evolution of all that we're doing.

Amy [0:51:12]: And and now I recognize the importance and significance of it and how it's really going to drive change and save lives.

Amy [0:51:18]: We did have a question come to our team via email before the event.

Amy [0:51:24]: So one of the things Ming and, Michael, I'll look at you.

Amy [0:51:27]: What's missing for most crash alerts that you wish you had at your fingertips in the first thirty seconds of an accident to help that better response.

Michael [0:51:36]: Man, I I think all those data points, but...

Michael [0:51:38]: I put a...

Michael [0:51:39]: I think there's a big emphasis on the speed of the vehicle, occupants, all that data I think is all critical.

Michael [0:51:47]: I don't know that there's not something necessarily that's missing other than I'm looking forward to the day when this this is more commonplace than it is today.

Amy [0:51:58]: What types of data might differentiate between a offender bender and a life threatening event.

Amy [0:52:02]: I know we talked about it, but let's just kind of emphasize what some of those data points are?

Eric [0:52:07]: Speed of impact is probably one of the biggest ones.

Eric [0:52:11]: If I hear there's a vehicle that was in a parking lot that was in a car accident, it's probably low speed and probably not significant.

Eric [0:52:19]: Now, like I had mentioned earlier, there are unknown factors.

Eric [0:52:23]: Is there somebody on there their own blood that ended they bump those themselves, and could that actually be something so you can't get too tunnel vision on those types situations.

Eric [0:52:31]: Is it fifty miles an hour of a head on collision.

Eric [0:52:34]: Know, fifty miles an hour from one car, fifty miles hour for another car and had out collisions is essentially a hundred mile an hour collision.

Eric [0:52:41]: That's going to change drastically.

Eric [0:52:44]: So to me, having the speed of impact is really important occupants in the vehicle is really important to me as well.

Eric [0:52:52]: Belt passengers.

Eric [0:52:53]: That's another big one.

Eric [0:52:55]: Right?

Eric [0:52:55]: Because, being belt versus un belt and did the airbags that go off to the un unfiltered passenger.

Eric [0:53:00]: All of this changes the types of injuries that they might have.

Eric [0:53:06]: Remember, there's essentially three injuries in a car accident.

Eric [0:53:09]: It's the person versus the inside of the vehicle.

Eric [0:53:12]: Correct?

Eric [0:53:13]: And are the vehicle versus the object, the person versus the vehicle?

Eric [0:53:17]: And then your organs versus the inside of your body.

Eric [0:53:19]: So three impacts keep in mind, when we're talking about these.

Amy [0:53:24]: Thank you.

Amy [0:53:24]: I know we're reaching the end of the hour.

Amy [0:53:26]: So Michael, any last twenty thirty seconds of comments or I'll just wrap up on the event.

Michael [0:53:33]: No.

Michael [0:53:33]: I think we covered pretty much everything.

Michael [0:53:35]: Again, like I said earlier, I...

Michael [0:53:36]: This data becoming more available to the dispatch center, I think, over time is definitely going to improve responses.

Michael [0:53:42]: Across the board.

Amy [0:53:44]: Well, if you've joined us today.

Amy [0:53:45]: Thank you for spending your time with us.

Amy [0:53:47]: And if you're listening and not already working or communicating with RapidSOS as a four nine one one operator.

Amy [0:53:53]: I just wanna encourage you to schedule some time to learn a little bit more one on one.

Amy [0:53:57]: We want to help you integrate your tele data with RapidSOS to ensure faster, more accurate emergency response, reducing liability saving wise.

Amy [0:54:06]: Join other leaders in automotive safety by connecting your data directly to nine one one dispatch centers, getting that out to the field and enhancing your brand's value and operational efficiency.

Amy [0:54:16]: We do invite you to join our team for a short demo session, so you can learn how it works in act action and hear more anecdotes from your Peer successes, And if you're already working with us, we thank you for being a valued part of our ecosystem and accelerating emergency response, we encourage you to share your stories with us with others to elevate vehicle safety across the industry.

Amy [0:54:38]: We want this to be in everybody's hands.

Amy [0:54:39]: Eric Michael, thank you both for joining me for this important discussion.

Amy [0:54:43]: I look forward to the next opportunity.

Amy [0:54:45]: Thank you to our listeners.

Amy [0:54:46]: The RapidSOS team will be following up with any unanswered questions.

Amy [0:54:49]: You can email us.

Amy [0:54:50]: You can contact us.

Amy [0:54:51]: And a copy of the reporting will also be mailed to you.

Amy [0:54:54]: Thank you.