5 Mistakes You're Making with Client Onboarding | Ep.1 Artwork

Systems Rehab | Client Experience Systems for Service Providers

You’re incredible at what you do. Clients rave about your work. But behind the scenes? That’s where things get messy. Onboarding feels clunky, communication slips through the cracks, retention isn’t where it could be, and your systems don’t fully support the experience you want your clients to have.

Welcome to Systems Rehab, the podcast where we fix the messy back end and transform it into a streamlined, revenue-driving, retention-boosting client experience.

Hosted by Client Experience System Strategist & HoneyBook Educator, Kenniqua Lewter, each episode blends strategy, mindset, and behind-the-scenes insight to help service providers:

Built client experience systems that not only save you time but also increase referrals, retention, and revenue.

Learn how to set up client management tools, workflows, and client delivery support systems that enhance every stage of the client journey, from onboarding to offboarding and everything in between.

Discover how to use feedback loops, referral systems, and intentional touchpoints to strengthen relationships and boost client loyalty.

Hear how other service providers are managing their client systems, content workflows, and day-to-day operations so you can get inspired by what’s working in businesses just like yours.

Listen in on real client transformations, clarity calls, and stories that highlight how simple shifts in systems can save hours each week and create a seamless client experience.
Hear real stories of client transformations and behind-the-scenes looks at the exact systems Kenniqua is implementing, revamping, or ditching in her own business.

From client journey mapping to client experience enhancers and everything in between that makes your client experience seamless, this podcast is your go-to for creating a business backend that frees up your time and keeps clients coming back for more.

Whether you’re stuck in chaos or ready to scale with intention, Systems Rehab will help you design a client experience that simplifies operations, drives revenue, and turns dream clients into lifelong clients.

Grab your favorite drink, hit play, and let’s rehab your systems together.

🌿Connect with Kenniqua Lewter

Threads & Instagram @Kenniqua.Lewter

Website: www.YourSystemsPro.com

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Systems Rehab | Client Experience Systems for Service Providers

5 Mistakes You're Making with Client Onboarding | Ep.1

November 27, 2024 • Kenniqua Lewter - Web Designer & Systems Strategist • Episode 1

Episode Summary:

In this episode, Kenniqua talks about 5 mistakes service-based businesses make during client onboarding. Let's talk about processes, systems, and templates to help make your client onboarding run more efficiently.

Ready to streamline your leads, onboarding, offboarding, and everything in between. I love using HoneyBook! Want to give HoneyBook a try, save 30% off a new subscription. Grab The Deal Here!

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Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

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