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Systems Rehab | Client Experience Systems for Service Providers
You’re incredible at what you do. Clients rave about your work. But behind the scenes? That’s where things get messy. Onboarding feels clunky, communication slips through the cracks, retention isn’t where it could be, and your systems don’t fully support the experience you want your clients to have.
Welcome to Systems Rehab, the podcast where we fix the messy back end and transform it into a streamlined, revenue-driving, retention-boosting client experience.
Hosted by Client Experience System Strategist & HoneyBook Educator, Kenniqua Lewter, each episode blends strategy, mindset, and behind-the-scenes insight to help service providers:
- Built client experience systems that not only save you time but also increase referrals, retention, and revenue.
- Learn how to set up client management tools, workflows, and client delivery support systems that enhance every stage of the client journey, from onboarding to offboarding and everything in between.
- Discover how to use feedback loops, referral systems, and intentional touchpoints to strengthen relationships and boost client loyalty.
- Hear how other service providers are managing their client systems, content workflows, and day-to-day operations so you can get inspired by what’s working in businesses just like yours.
- Listen in on real client transformations, clarity calls, and stories that highlight how simple shifts in systems can save hours each week and create a seamless client experience.
- Hear real stories of client transformations and behind-the-scenes looks at the exact systems Kenniqua is implementing, revamping, or ditching in her own business.
From client journey mapping to client experience enhancers and everything in between that makes your client experience seamless, this podcast is your go-to for creating a business backend that frees up your time and keeps clients coming back for more.
Whether you’re stuck in chaos or ready to scale with intention, Systems Rehab will help you design a client experience that simplifies operations, drives revenue, and turns dream clients into lifelong clients.
Grab your favorite drink, hit play, and let’s rehab your systems together.
🌿Connect with Kenniqua Lewter
Threads & Instagram @Kenniqua.Lewter
Website: www.YourSystemsPro.com
Join me live on YouTube @KenniquaJ every Tuesday at 12pm EST.
♥️Don’t forget to subscribe, rate, and review the Systems Rehab Podcast!
Episodes
26 episodes
From Discovery Call to Launch: How Christy Price Streamlines Web Design Projects with Simple Systems
Are you a web designer looking to streamline your workflow and enhance the client experience? In this episode of the Systems Rehab Podcast, host Kenniqua Lewter sits down with Christy Price, a Squarespace designer with 20...
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Episode 26
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29:32
How To Get Repeat Clients (Keep them Coming Back Again and Again!) | Ep.25
Are you losing clients or struggling to keep them happy, even though you provide amazing services? The problem isn’t your skill; it’s the gaps in your client experience. In this live session, I break down how high-performing service providers u...
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Episode 25
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43:24
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Scaling Your Business with Systems, Delegation, and Sales (ft. Cassandra Barrett) | Ep.24
In this episode of the Systems Rehab Podcast, I sit down with Cassandra Barrett, a powerhouse business operations consultant, to unpack what it really takes to scale a business into an agency model.And here’s the fun part...
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Episode 24
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38:32
Can Cycle Syncing Make You More Productive? I’m Really Curious | Ep.23
What if your work and creativity didn’t have to fight against your body, but flowed with it instead? In this episode, I’m diving into cycle syncing and how I’m starting to experiment with aligning my business tasks and content creation to the n...
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Episode 23
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18:00
Your Back-to-Business Game Plan (Summer Is Over!) | Ep.22
Summer’s winding down, maybe you’ve been juggling family, vacations, or just taking a much-needed break, and now it’s time to get back into the swing of things. In this episode, I’m all about helping you get back to business with confi...
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Episode 22
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17:03
Navigating Life's Seasons: Systems and Synergy with Crystal P. Sherrill | Ep.21
In this episode, I’m joined by Vision + Operation Strategist, Crystal P. Sherrill, for a powerful conversation about what it really looks like to navigate life’s many seasons while running a business. We’re talking about why work-lif...
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Episode 21
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35:34
Save 10+ Hours Every Week with 3 Simple Systems for Service Providers | Ep.20
If you’ve ever felt like your client experience is a bit… chaotic, this episode is for you. I’m breaking down how to create systems that actually save you time and give your clients a smoother, more elevated experience.Inside th...
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Episode 20
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36:28
Why Your Current Content Strategy Isn't Generating Leads with Pixistock CEO | Ep.19
In this episode, I’m chatting with Alicia Powell all about content systems, what they are, what they’re not, and how to make them work for you. We dive into why execution matters more than just having a plan, how to figure out what type of cont...
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Episode 19
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30:22
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Rebuilding My Lead Gen System from Scratch | Behind-the-Systems | Ep.18
Rebuilding My Lead Gen Systems from ScratchIn this episode, I’m pulling back the curtain on how I’ve been rebuilding my lead generation systems from the ground up. I walk you through the real behind-the-scenes, what wasn’t working, where th...
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Episode 18
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50:56
Why Your Client Management System Isn’t Working (Let’s Fix It Today) | Ep.17
HoneyBook Masterclass | In this episode, I’m walking you through how to set up HoneyBook the right way as a service provider and the mindset shifts that need to happen before the systems even get built.I’m breaking down the 3 most commo...
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Episode 17
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58:16
Easy Steps to Fix Your Client Onboarding Today | Ep.16
Feeling like your client process is all over the place? You're not alone. If you manually manage every step, juggle leads in your DMs, or constantly drop the ball during onboarding, this episode is for you. I’m sharing what needs t...
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Episode 16
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24:04
How to Do More of What You Love | Time-Saving Systems | Ep.15
In today’s BONUS episode, I’m sharing a real and honest convo about why having solid systems in your business is non-negotiable—especially if you want to avoid burnout and actually enjoy the life you’re building. I’m opening up abou...
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Episode 15
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34:57
How to Grow Your Business Without Burning Out with Jillian Dolberry | Ep.14
In this episode, I’m chatting with Jillian Dollbery—she’s an operations consultant and team strategist who helps women entrepreneurs build businesses that actually feel good to run.We’re talking about what sustainable scaling re...
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Episode 14
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32:48
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Finally Turn the Chaos in Your Head into a Clear, Streamlined Operation | Ep.13
In this episode of The Systems Rehab Podcast, I’m diving into why strategy has to come before systems—especially for service providers. You can’t build effective systems if you haven’t mapped out where you’re headed. I’m break...
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Episode 13
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31:20
3 Business Mistakes That Kept Me Broke!!! (But Here's How You Can Avoid It) | Ep.12
In this episode, I’m getting real about some of the biggest mistakes I see (and have made myself) when it comes to growing a sustainable business. We’re talking about underpricing, giving away too much for free, and offering all the t...
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Episode 12
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28:55
How I Save 10 Hours + Per Week with HoneyBook | Ep.11
In this episode, I’m sharing how I use HoneyBook to keep my business running smoothly. I talk about what things looked like before I found HoneyBook, why I chose it over other tools, and how it helps me stay organized and serve clients better.&...
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Episode 11
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41:56
What I’ve Been Up To + What’s Coming for You | Ep.10
In this episode, I’m opening up about why I took a month and a half off from social media and podcasting—and what’s changed since then. This wasn’t just a random break; it was a much-needed pause to reset, reflect, and realign how I show up and...
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Episode 10
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30:20
Part 2 Series: How to Stop Working IN Your Business & Start Working ON It! | Ep.9
In this episode of the Systems Rehab Podcast, I’m breaking down how to align your daily tasks with your bigger business goals—because staying busy doesn’t always mean making progress! I’ll walk you through goal setting using the SMART framework...
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Episode 9
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15:22
The 3 Biggest Time Traps Keeping You Stuck With Endless Tasks | Ep.8
In today's episode of Systems Rehab(formally known as the Getting Over The Hump Podcast), we’re diving into the three biggest time traps that are likely keeping you stuck in an endless cycle of tasks and to-do lists that n...
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Episode 8
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25:12
Why Most Virtual Assistants Stay Stuck – 5 Systems You NEED to Grow! | Ep.7
Are you feeling stuck in your virtual assistant business? You’re working hard, but something is holding you back from real growth. The truth is, that most VAs struggle because they’re missing key systems that create efficiency, consisten...
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Episode 7
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46:19
The ONE Habit that is Changing My Life | Ep.6
In this episode, we’re breaking down why goals alone won’t get results. This episode is for you if you’ve ever set ambitious goals but struggled to follow through. Learn how to build systems that support your goals, streamline your clie...
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Episode 6
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14:39
Get MORE Done in 12 weeks than most do in 12 Months | Ep.5
Struggling to stay on top of your business goals? In this episode, I’m sharing how the 12-Week Year can transform the way you work and help you achieve more in less time. Say goodbye to procrastination and overwhelm and hello to focus an...
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Episode 5
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35:31
Struggling to Stay on Top of Client Communication? Listen to this. | Ep.4
How can you use email templates to streamline your client workflow and use client management software like HoneyBook (or any client management software) to automate and simplify your service-based business? In this episode, we will focus on how...
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Episode 4
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31:34
Stop Losing Clients to Chaos (Here's How) | Ep.3
Welcome to the podcast! If you're a coach, service provider, creative, or consultant feeling overwhelmed by managing your clients, you're in the right place. Today, we’re diving into how to map out an effective client workflow for your service-...
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Episode 3
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34:34
Why Your Client Journey Feels Messy (And How to Fix It) | Ep.2
Is your client journey helping your business grow—or holding it back? In this episode, I’m breaking down 3 simple steps to improve your client journey and sharing an example to help you apply these strategies to your service-based ...
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Episode 2
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17:44