Sitting with Sue - insurance questions answered
Sitting with Sue insurance questions answered - listen and learn from an insurance industry professional with a breadth and depth of knowledge as she chats to her amazing set of contacts. Sue is bringing her depth of knowledge gained in over 45 years in the insurance industry gleaned as an underwriter, broker and claims consultant. Sue introduces you to her wide network of contacts across all aspects of the industry discussing a wide variety of topics. Whether discussing the technical aspects of Business Interruption Insurance or Catastrophic Injury Claims. or exploring a subject close to her heart which is mentoring. Sue is a trainer of insurance personnel in particular those taking their CILA exams and is an insurance broking expert witness. She therefore understands the need for insurance from the time of inception, through the claim process and then what can go wrong and result in litigation.
Sue is also a well established author having contributed to numerous industry text books and is a prolific public speaker not only on the technical aspects of insurance but also in relation to her experiences on having been a leading light in respect of inclusion and diversity in The City.
She has developed a suite of podcasts to help students of CILA Certificate and Diploma Exams
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Sitting with Sue - insurance questions answered
Introduction to CILA CH2 Claims Handling
Getting Ready for the CILA CH2 Claims Handling Exam? Here's What You Need to Know
Are you preparing to take the CILA Certificate CH2 Claims Handling exam? Wondering what’s inside the coursebook, what topics are covered, and whether there’s a more flexible way to study?
Let me help you get started on the right foot.
👋 I’m Sue Taylor, long-standing CILA member, insurance trainer, and author of many well-known insurance texts. I've contributed to much of the new CILA exam material—though don’t worry, I don’t have access to the actual exam questions… so no need to kidnap me! 😄
What's Covered in the CH2 Coursebook?
The official CH2 study material from CILA is split into 12 chapters, taking you step-by-step through:
✅ The construction of an insurance policy
✅ Policy conditions and warranties
✅ In-depth review of common perils
✅ Claims validation and negotiation
✅ The duty of reasonable care (Chapter 6)
✅ Mitigation of loss
✅ Gradually operating causes (and their exclusions)
✅ Underinsurance
✅ Repudiations
✅ Fraud detection and prevention
✅ Financial crime
📘 Pro Tip: Start with the coursebook. The multiple-choice exam questions are based directly on its content.
🎯 Also, be sure to download the CILA Syllabus and Assessment Criteria from their website—this will help you stay focused.
Struggling to Find Study Time?
If you’re juggling work, commuting, visiting clients, looking after kids—or you just don’t absorb information well from reading alone—don’t worry. You’re not alone.
That’s why I created the CH2 Self-Learning Videocast Revision Course.
🎧 Learn on the go with audio lessons
📝 Visual learners can use summary slides
🐻 And yes—there’s even a bear called Ted who pops in to ask clarifying questions to keep things engaging!
Visit my website at www.suetaylor.co.uk
