The Loan Officer Experience Podcast
Overview
The Loan Officer Experience Podcast is a bi-weekly podcast designed to educate mortgage loan officers in both the broker and retail worlds. The goal is to dispel common misconceptions about the broker world, offer actionable strategies, and provide industry insights to help loan officers grow and succeed. The podcast will be broker-heavy in content, with a special focus on educating retail loan officers on the benefits and opportunities within the broker industry.
Mission
The core mission of the podcast is to:
· Educate loan officers—both brokers and retail—on best practices, mindset, marketing strategies, and tools for success.
· Debunk myths that many retail loan officers have about the broker world, helping them understand the real benefits and differences.
· Grow the broker community by showcasing successful brokers and industry experts, offering insights into scaling a brokerage, and providing mindset and marketing tactics.
Final Notes
The Loan Officer Experience Podcast is designed to stand out in the mortgage industry by delivering real, authentic, and actionable content for loan officers looking to scale their businesses, shift their mindset, and learn from top experts in the field. By educating both retail and broker loan officers, this podcast will help grow the broker community and dispel the myths that hold many loan officers back.
The Loan Officer Experience Podcast
Unlocking Broker Success: Operational Insights & Industry Trends with Michael Brenning, COO of AFR
In this episode of the Loan Officer Experience podcast, host Kenneth sits down with Michael Brenning, Chief Operating Officer of AFR, to dive deep into the operational strategies, technology advancements, and industry trends shaping the mortgage broker community. Whether you’re a seasoned loan officer or considering a move from retail to wholesale, this conversation is packed with actionable insights to help you close more clients and stay ahead in a rapidly evolving market.
In this episode, you’ll learn:
- How AFR’s innovative ticketing platform is transforming broker support and communication.
- The power and potential of manufactured and modular housing for affordable home ownership.
- Why brokers need to prepare for “servicing warfare” and how AI is changing client retention.
- Key differences between retail and broker channels—and what to consider before making the switch.
- Real-world stories of teamwork, problem-solving, and going above and beyond for clients, including veterans.
- The importance of curiosity, feedback, and continuous learning in building a successful lending business.