The Loan Officer Experience Podcast
Overview
The Loan Officer Experience Podcast is a bi-weekly podcast designed to educate mortgage loan officers in both the broker and retail worlds. The goal is to dispel common misconceptions about the broker world, offer actionable strategies, and provide industry insights to help loan officers grow and succeed. The podcast will be broker-heavy in content, with a special focus on educating retail loan officers on the benefits and opportunities within the broker industry.
Mission
The core mission of the podcast is to:
· Educate loan officers—both brokers and retail—on best practices, mindset, marketing strategies, and tools for success.
· Debunk myths that many retail loan officers have about the broker world, helping them understand the real benefits and differences.
· Grow the broker community by showcasing successful brokers and industry experts, offering insights into scaling a brokerage, and providing mindset and marketing tactics.
Final Notes
The Loan Officer Experience Podcast is designed to stand out in the mortgage industry by delivering real, authentic, and actionable content for loan officers looking to scale their businesses, shift their mindset, and learn from top experts in the field. By educating both retail and broker loan officers, this podcast will help grow the broker community and dispel the myths that hold many loan officers back.
Episodes
19 episodes
Non-QM, DPA & Wholesale Lending: 2026 Market Insights with Austin Willis
In this episode of the Loan Officer Experience podcast, host KT sits down with Austin Willis, Account Executive at Kind Lending. With 21 years of wholesale lending experience, Austin shares insights on navigating today's mortgage market, ...
Unlocking the Power of Correspondent Lending: A Game-Changer for Brokers
In this episode of the Loan Officer Experience Podcast, host Kenneth Travis dives deep into the world of correspondent lending and its potential to revolutionize the mortgage broker industry. Joined by Delfino Aguilar, Chief Production Officer ...
Mastering Client Communication: Insights from Jamie Miller
In this episode of the Loan Officer Podcast, host KT is joined by Jamie Miller from the Art of Conscious Communication. Together, they delve into common communication pitfalls loan officers face and how to overcome them. Jamie shares valuable a...
The Evolving Mortgage Landscape: Insights from Eddy Perez
In this episode of the Loan Officer Experience Podcast, host KT is joined by Eddy Perez from EPM to discuss significant changes in the mortgage industry, including the impact of the FCC's upcoming 2026 rule. They delve into the implications for...
Mastering Authenticity and Consistency in Social Media for Loan Officers
In this insightful episode, Neel Dhingra, founder of Forward Academy, emphasizes the importance of authenticity and consistency in social media marketing, particularly for loan officers. He discusses the distinction between gaining credib...
Building Strong Lending Relationships with Gold Star Mortgage
In this episode of The Loan Officer Experience podcast, KT is joined by Christian Butterfield, a lender partner from Gold Star Mortgage, as they discuss the importance of building relationships in the mortgage industry. They delve into Go...
The Evolution of eLend: Rebranding, Growth, and Empowering Brokers
In this episode of the Loan Officer Experience Podcast, host Kenneth Travis sits down with Michael Brenning from eLend to discuss the company's recent rebranding from AFR. They delve into the impact of their appearance at Fuse, the techno...
Beyond Conventional: The Broker’s Guide to Non-QM with Cake Mortgage
In this episode of the Loan Officer Experience podcast, the host welcomes Haik Avanesyan, Vice President of TPO Sales at Cake Mortgage. They discuss the importance and growth of non-QM loans, highlighting how Cake Mortgage is leading the ...
Non-QM Unlocked: John Wise on the Evolution, Myths, and Future of Non-Qualified Mortgages
This episode features John Wise, EVP of Sales National Production at Newfi Lending, discussing the evolution and current landscape of Non-QM (Non-Qualified Mortgage) loans. Host Kenneth and John explore how Non-QM lending has changed since the ...
Leading Through Change: Kenny Phillips on Empowerment and Culture in Mortgage Lending
Join host Kenneth Travis as he sits down with Kenny Phillips, Chief Sales Officer at EPM, for an inspiring conversation about leadership, culture, and the changing landscape of mortgage lending. Discover how teamwork, transparency, and em...
Unlocking Broker Success: Operational Insights & Industry Trends with Michael Brenning, COO of AFR
In this episode of the Loan Officer Experience podcast, host Kenneth sits down with Michael Brenning, Chief Operating Officer of AFR, to dive deep into the operational strategies, technology advancements, and industry trends shaping the mortgag...
The Power of Culture and Innovation in Lending – A Conversation with Chris Mozilo
In this episode of the Loan Officer Experience, host Kenneth “KT” Travis sits down with Chris Mozilo, Senior Vice President of TPO Production at Kind Lending. They discuss Chris’s journey in the mortgage industry, the importance of company cult...
Protecting Your Book & The Future of the Mortgage Game — with Jay Promisco, President of SPMC
In this episode, host Kenneth sits down with industry veteran Jay Promisco of Sierra Pacific Mortgage Company. Together, they dive deep into strategies for protecting your client book, adapting to changes in the mortgage industry, and building ...
The Green Zone Playbook: Mindset, Consistency, and Winning in the Mortgage Game with Darren Copeland.
Join host Kenneth “KT” and special guest Darren Copeland for a candid, insightful conversation about what it really takes to succeed in the mortgage industry. In this episode, they share real-world stories, practical strategies, and the mindset...
Unlocking Ownership: Transitioning from Branch to Broker with Megan Marsh
In this episode of The Loan Officer Experience podcast, host KT discusses the important topic of ownership versus branch life for loan officers with Megan Marsh, co-founder of Co/Lab Broker Concierge. They delve into the advantages and challeng...
The Ultimate Playbook for Loan Officers: Jason Frazier on Strategy and Success.
In this episode, the host welcomes Jason Frazier, a renowned marketing strategist in the mortgage industry. Jason introduces his latest book, 'The Green Zone Project,' co-authored with Darren Copeland, which has become a bestseller on Amazon. T...
Revolutionizing Lending: The AFR Experience with Rob Pieklo
In this engaging episode of the Loan Officer Experience podcast, the host welcomes Rob Pieklo, President and CEO of American Financial Resources (AFR). Rob shares his career journey from a project manager to leading a national wholesale lender ...
Mortgage Insights with Delfino Aguilar: Advancing the Broker Community
In this episode of the Loan Officer Experience podcast, the host interviews Delfino Aguilar, Senior Vice President and Chief Production Officer at Kind Lending. Delfino shares his journey into the mortgage industry, detailing how he accidentall...
Unveiling Myths and Celebrating Wins with Jonathon Haddad
In the inaugural episode of the Loan Officer Experience podcast, the host welcomes Jonathon Haddad, Chairman and CEO of AIME (Association of Independent Mortgage Experts). Jonathon shares his remarkable journey from being a bartender at Buffalo...
