Moments That Matter Podcast
Welcome to Moments That Matter! 🎙✨
Join us as we dive deep into the pivotal moments that shape the journeys of extraordinary leaders and influencers. From major milestones to quiet, reflective turning points, this podcast uncovers the decisions, challenges, and breakthroughs that define their paths. 🌟
Through heartfelt storytelling and candid conversations, Moments That Matter explores the human side of leadership and success—shedding light on how vulnerability, resilience, and purpose drive real impact. Whether you're seeking inspiration, wisdom, or motivation for your own journey, this podcast will leave you empowered to embrace your own moments that matter. 💡
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Let’s celebrate the stories that shape us. 🗝️ #MomentsThatMatter #Leadership #Inspiration
Moments That Matter Podcast
High Heels and Windex: Finding Your Way in the Hospitality Industry
Jennifer Miller is a seasoned hospitality leader with over 30 years of expertise in commercial strategy, specializing in revenue management, call center operations, and hotel operations across both independent and branded hotels. As the Director of Revenue Management at Guest Services, Inc., Jennifer drives strategic initiatives to maximize revenue, optimize profitability, and enhance operational efficiency. Since joining Guest Services in 2005, she has made significant contributions, from her tenure at the award-winning Doubletree Suites by Hilton Naples to her role in developing corporate revenue management practices across the company’s hotels and parks. Jennifer’s strategic insight also led to the creation of a high-performing reservations call center, focusing on sales growth and delivering exceptional customer service. A graduate of Marietta College with a Bachelor of Arts in English, Jennifer is committed to staying at the forefront of industry trends and best practices through continuous professional development, certifications, and an unwavering focus on advancing sales
and marketing strategies.
What happens when you stumble into a hotel job just to send postcards from the beach and end up building a 20-year career? Jennifer Miller, Director of Revenue Management for Guest Services, never planned on a hospitality career, yet her journey from "old-fashioned yield manager" to overseeing revenue across 13 states reveals the unexpected paths that passion and persistence can create.
Throughout our conversation, Jennifer shares invaluable insights from two decades in the industry: how she essentially created her own position by identifying organizational needs, the challenges facing hospitality in today's political and economic climate, and what it takes to thrive in service-oriented careers. Her advice for aspiring hospitality professionals is refreshingly practical: learn every operational area possible, stay grateful for your customers, and remember why this industry matters.
[00:0:00] Intro and welcome.
[00:05:42] Creating a Revenue Management Position.
[00:12:12] From Maine to Hotels: Jennifer's Journey.
[00:21:45] Guest Services' Unique Management Approach.
[00:28:34] Glamping Growth and Market Changes.
[00:36:11] Family Influence and Leadership Style.
[00:45:32] Industry Challenges and Beautiful Destinations.
[00:53:47] Career Advice and Life Lessons.