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Win the Week - The East Division Podcast - UHM
Bryan Wright, Vice-President or Retail Sales for the East Division of Union Home Mortgage shares a mindset message with his team every Monday morning. The purpose is to help the listener understand that by winning the week, they can the month, the quarter and the year. Wright sits down with many guests who share the message of perseverance and strength to get through tough times, overcoming many obstacles to reach the next level of success.
Win the Week - The East Division Podcast - UHM
Shannon Francetic - Stay the Course
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In this episode of 'Win the Week,' Bryan welcomes Shannon Francetic, a key figure in Union Home Mortgage's operations team. Shannon, who has been with the company since 2015 after a career in the airline industry, discusses her journey and the development of the Loan Officer Assistant (LOA) department. She emphasizes the importance of building a supportive community for LOAs, sharing insights on managing economic challenges and delivering great customer service. Shannon and Bryan also discuss the impact of maintaining a positive attitude, providing honest feedback, and the necessity of staying the course through fluctuating market conditions. This episode provides valuable advice for loan officers and highlights the importance of teamwork and effective communication in achieving long-term success.
00:00 Introduction and Welcome
00:27 Purpose of the Call
01:34 Guest Introduction: Shannon Franek
03:49 Shannon's Journey to Union Home Mortgage
06:02 Building the LOA Department
11:06 Challenges and Support in the Industry
29:00 Advice for Loan Officers
33:35 Conclusion and Final Thoughts