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Live Chat with Jen Weaver
I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
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Podcasting since 2024 • 13 episodes
Live Chat with Jen Weaver
Latest Episodes
Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data
Support teams are swimming in data, but how much of it actually helps you make better decisions?In this episode, I’m joined by Craig Stoss, VP of Partner Solutions at Kodif, to talk about the two biggest data mistakes support teams keep ...
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Season 1
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Episode 13
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37:54
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Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results
Have you ever felt like your support dashboard is just a bunch of numbers no one really connects with? In this episode, Jen sits down with Mario Guisado to talk about building dashboards that actually tell a story. Mario walks through his six-s...
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Season 1
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Episode 12
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40:13
From Lead to Head of Support: A Blueprint for Your First Three Projects
What actually changes when you become head of support?In this episode, Jen sits down with Idit Matas—a global support leader with experience at Datadog and Firebolt—to unpack the first 90 days of head-of life. From auditin...
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Season 1
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Episode 11
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45:19
Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams
What does it actually take to build a psychologically safe, people-centered support org?Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at
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Season 1
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Episode 10
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43:25
The $5 Million Safety Net: How to Build Premier Support That Pays For Itself
What do you do when your highest-revenue customers need (and expect) more than your basic support offering?If you're Miles Goldstein, you create a Premier Support program that delivers real relationships and real retention....
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Season 1
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Episode 9
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40:01
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