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Live Chat with Jen Weaver
I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
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Podcasting since 2024 • 10 episodes
Live Chat with Jen Weaver
Latest Episodes
Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams
What does it actually take to build a psychologically safe, people-centered support org?Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at
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43:25
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The $5 Million Safety Net: How to Build Premier Support That Pays For Itself
What do you do when your highest-revenue customers need (and expect) more than your basic support offering?If you're Miles Goldstein, you create a Premier Support program that delivers real relationships and real retention....
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Season 1
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Episode 9
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40:01
Courage to Teach: How Help Scout Turns Classes into Revenue
What do you do when 1:1 product demos become unsustainable? If you're Alison Groves, you scale—strategically, efficiently, and with a whole lot of heart.Alison, Customer Education Lead at Help Scout, joins Jen to break down how she turne...
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39:35
Tone Matters: The Document That Keeps Buzzsprout’s Support Team Unified
How do you keep a support team sounding human, helpful, and on-brand as it grows? When scaling, tone drift can turn great support into inconsistent and robotic interactions. Priscilla Brooke, Head of Podcaster Success at
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Season 1
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Episode 7
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45:55
Agile CX: Steph Uses Dev Sprints to Focus Team Energy
Steph Hardy, Customer Solutions Engineer at Guru, wanted to become even more efficient with her colleagues—so she borrowed a playbook from engineering and brought Agile sprints to CX.In this episode, Steph shares how she ad...
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Season 1
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Episode 6
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40:11
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