Live Chat with Jen Weaver
Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
Podcasting since 2024 • 24 episodes
Live Chat with Jen Weaver
Latest Episodes
Beyond Christmas: Managing the Holidays on Global Teams | Episode 24
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.The holidays don’t look the same for everyone. Some teams shut down for a week, whil...
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35:10
Coach Rios’ Support Report Gets Value from Customer Noise | Episode 23
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.What does it ...
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Season 1
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Episode 23
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36:33
Leading Through Layoffs: Building Teams When Budgets Shrink | Episode 22
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.What happens ...
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Season 1
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Episode 22
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35:38
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