Live Chat with Jen Weaver
Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
Podcasting since 2024 • 23 episodes
Live Chat with Jen Weaver
Latest Episodes
Coach Rios’ Support Report Gets Value from Customer Noise | Episode 23
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.What does it ...
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Season 1
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Episode 23
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36:33
Leading Through Layoffs: Building Teams When Budgets Shrink | Episode 22
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.What happens ...
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Season 1
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Episode 22
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35:38
From Boring to Brilliant: Raising Energy on Virtual Calls | Episode 21
This podcast is sponsored by Supportman which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.Ever leave a v...
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Season 1
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Episode 21
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46:14
Conquer QA Overwhelm with Stacy’s Fearless Ten-Ticket Method | Episode 20
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.“Consi...
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Season 1
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Episode 20
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31:47
Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT | Episode 19
If your QA process is just a checklist, you are wasting time, money, and customer trust.Today, I’m talking with Chloé Koers-Bourrat, Process and Productivity Manager, Support Operations at Smartly, who built a prevention-first QA program...
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Season 1
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Episode 19
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31:08
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