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Live Chat with Jen Weaver
I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
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Live Chat with Jen Weaver
Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams
What does it actually take to build a psychologically safe, people-centered support org?
Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at Clever (a unicorn in the tech world 🦄) and roots in both teaching and support, Alex shares exactly how they’ve built internal systems that support retention, cross-functional visibility, and real professional growth.
Whether you’re a Support Manager, CX Ops leader, or mid-level IC looking to step into more influence, this episode is a practical guide to people-first growth, without chasing titles or burning out.
🔧 Sponsored by Supportman.io
What You’ll Find in This Episode
💡 Why psychological safety drives better performance
💡How to build meaningful career paths—whether or not they lead to people management
💡The systems that make anonymous feedback actually work
💡Why middle management deserves more resources
💡How to spot (and support) emerging leaders before they get burnt out
📌 Your Action Kit
👤 Connect with Alex Armstead on LinkedIn
📬 Get Weekly Tactical CX and Support Ops Tips
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