This podcast is sponsored by Supportman which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.

Ever leave a virtual meeting wondering why it felt flat, even though the content was solid?

In this episode, I’m joined by Anders Boulanger, founder and CEO of Engagify and author of Engage First (coming October 7). Anders is a magician-turned-keynote speaker who helps leaders turn everyday interactions into engaging experiences. After devouring the book on a plane, I could not wait to dig in with him.

In this episode, we cover:

1. Practical ways to raise your energy on camera so you connect instead of disappearing
2. How props and humor can bring a team together
3. When to move a conversation from chat to video or in-person
4. The SAVE U framework for keeping teams engaged
5. A simple “you vs. me” ratio check that shows who you’re prioritizing

If you manage a team, this conversation will give you tools to make your meetings more memorable and keep your people engaged for the long run.

Resources:
🤝 Connect with Anders Boulanger on LinkedIn
🏢 Follow Engagify on LinkedIn
📖 Pre-order Engage First on Amazon
📬 Get weekly tactical CX and Support Ops tips in our Support Leaders Newsletter
🎙 Listen to more episodes of Live Chat with Jen Weaver 

Sponsors:
🔧 Learn more about Supportman 

Keep in Touch:
💼 Connect with Jen Weaver on LinkedIn
📺 Subscribe for more CX leadership insights on YouTube