Digital Front Door
The Digital Front Door explores how technology is reshaping the retail industry and redefining the in-store customer experience. Each episode features conversations with industry leaders, innovators, and solution providers who are driving change at the intersection of digital tools and brick-and-mortar retail. From AI-powered shopping carts to retail media, personalization, and operational efficiency, the show dives into the strategies and solutions that help retailers improve shopper engagement, increase loyalty, and grow revenue. Listeners can expect practical insights, forward-looking ideas, and real-world examples of how the “digital front door” is opening new opportunities in retail.
Digital Front Door
Latest Episodes
Agentic AI - From Experimentation to Orchestration
Treating Agentic AI as a fragmented tool instead of a core operating system is heavily diluting the return on investment for modern organizations. As retail companies rapidly deploy autonomous technology across their operations, understanding h...
Retail is Being Rebuilt from the Ground Up
Retailers are no longer the sole gatekeepers of market success. The path from product creation to physical or digital shelves is shifting rapidly, requiring a fundamental change in how operators think about scaling in today's market. Scott Bene...
Ep. 20 - Omnichannel Retail, Global Perspectives, and the Future of Customer Experience
Luxury shoppers do not think in channels; they think in moments. If the experience feels effortless on Instagram but clunky at the register, or great in store but disappointing at delivery, the brand loses trust fast. Scott Benedict sits down w...
Global Demand, Local Constraints - The New Reality of Cross-Border Commerce
Global demand is no longer the hard part. AI-driven discovery, social media, marketplaces, and search can surface your products to shoppers anywhere, anytime, including in countries you never planned to serve. That sounds like pure upside until...
The Mall is Back - But Not the Way You Think
The “shopping mall is dying” story has been repeated so often it sounds like fact, but the latest foot traffic data suggests something more interesting: the mall is splitting into two futures. We dig into a recent Placer.ai report that shows re...