That Retail Property Guy
Welcome to That Retail Property Guy, the podcast where retail property expert Gary Marshall champions retail tenants and empowers professionals across the industry. With a career spanning decades, a dozen retailers, and millions in recovered losses for leading UK retailers, Gary shares his unparalleled knowledge to help retail tenants protect their rights, navigate leases, and maximise opportunities often overlooked by landlords, estates and accounts teams.
This podcast is your go-to resource for unlocking the mysteries of retail property. Whether you're an experienced professional, a mid-sized chain, or someone just starting in the industry, Gary’s insights will help you build confidence, avoid pitfalls, and thrive in this complex field.
Through practical advice, real-world examples, and interviews with industry leaders, That Retail Property Guy is dedicated to fostering development and knowledge-sharing for the next generation of retail property experts.
Listen weekly and discover how small insights can lead to big wins for retail tenants everywhere. Start your journey to retail property mastery today!
That Retail Property Guy
Managing Agents - Retailer's friend or foe? Part1
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In this episode, host Gary Marshall discusses the relationship of managing agent to the tenant, and to the landlord. A recurring theme is : do these agents actually read the Lease?
He clarifies that the term ‘managing agent’ can include surveyors, accountants, credit controllers, cashiers, client accountants and administrators, all acting as hired-help to a landlord in collecting charges due from tenants, and monitoring adherence to the terms of the lease.
He points an accusatory finger at some agents, with anecdotes of incorrect invoices, incorrect data, chasing payments that are not yet due, inappropriate threats of debt recovery, and failing to understand basic lease terms.
Errors are often blamed on poor systems or junior staff, while delays, lack of communication, and “stonewalling” erode trust. But proper supervision & quality control should prevent such failures.
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Go to ThatRetailPropertyGuy for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog for reading versions of key episodes.
For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates
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