Shift Reset
Food, Beverage and Hospitality Leadership. A podcast that digs into various aspects of the hospitality industry, from team management to creating exceptional guest experiences. The podcast aims to provide valuable insights and information to help hospitality managers become effective and influential leaders. It is an excellent resource for those looking to transform and enhance their skills and knowledge in the field.
Shift Reset
Season 2: Episode 1 Coaching a Bully
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I’ve been away for too long. Season 1 of Shift Reset dropped last year, and Season 2 has been sitting ready — waiting for me to have the energy to record it. My last assignment took every ounce of grit I had, and I needed a minute.
But I’m back. And as I listened to Episode 1 of Season 2, I realized… this episode is what I just lived.
Coaching a Bully. Every hospitality leader hits this moment — the team member whose resistance, attitude, or pushback makes every conversation feel like a battle.
In this episode I break down:
✨ The anatomy of a bully
✨ Fear vs. ego
✨ Why combative behavior is often a cry for help
✨ The 3C Framework
✨ Why documentation matters
This isn’t about calling people out. It’s about calling leaders up.
