The Motorola Solutions Podcast

Ep. 6 Part 4: Trust, Transparency and the Human–AI Partnership with Dr. Harriet Rowthorn

Motorola Solutions Season 1 Episode 6

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0:00 | 25:13

In the final installment of our series, cognitive psychologist Dr. Harriet Rowthorn joins Mahesh to tackle one of the most complex hurdles in artificial intelligence: building and calibrating human trust. We explore why common transparency tools, like confidence scores, often fail to improve human judgment and how trust is built through repeated, personalized interaction over time. Dr. Rowthorn delves into the "black box" of AI, the ethical necessity for transparency and why designing systems that reward quality and scrutiny over mere speed is critical — especially in high-stakes environments like public safety. 

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