Shannen Reyes-Aguayo is a healthcare credentialing executive, entrepreneur, and co-host of Credentialing Chronicles with more than 25 years of experience in credentialing, provider enrollment, compliance, and healthcare operations.

As the owner of Advanced Quality Compliance & CVO (AQC), Shannen has built her career solving credentialing failures, advising healthcare organizations, and helping organizations understand that credentialing is far more than paperwork.

She created Credentialing Chronicles to bring a different voice to the industry: one that talks openly about credentialing failures, patient protection, industry standards, and the real-world consequences of getting credentialing wrong.

Shannen combines deep industry knowledge with curiosity, humor, and an unapologetically human approach to healthcare compliance.

Her mission is simple: reach and teach, while helping restore integrity to a system built on trust.

Nyleen Flores, BA, FMSP, CPMSM, CPCS, CPES, CPCO, CASC is a nationally recognized healthcare executive, credentialing expert, educator, and co-host of Credentialing Chronicles with more than 18 years of experience in medical staff services, provider credentialing and enrollment, compliance, and ambulatory surgery center operations.

As Founder and CEO of MedElevate Solutions and a NAMSS instructor, Nyleen has built her career helping healthcare organizations strengthen credentialing programs, improve operational processes, maintain compliance, and ultimately protect the patients those systems are designed to serve.

Her extensive credentials reflect what listeners quickly discover on Credentialing Chronicles: Nyleen knows the standards, understands the operations behind them, and isn't afraid to dig into what happens when healthcare systems get them wrong.