The QBQ! Podcast
Looking to take your business to the next level, boost sales and productivity, or raise confident, capable kids? You’re in the right place. The secret? It’s the QBQ.
If you haven’t yet discovered the bestselling book QBQ! The Question Behind the Question, it’s time to check it out. This powerful concept is transforming how people lead, live, and grow—by focusing on one foundational principle: personal accountability.
In every episode, your hosts Kristin and John explore how taking ownership—at work, at home, and in life—can unlock real, lasting success. It’s not about blaming, complaining, or waiting. It’s about asking better questions and choosing responsibility.
Personal accountability—it’s really that simple.
The QBQ! Podcast
Great Hospitality Starts with Better Questions: The QBQ Approach to Restaurant Leadership and Accountability
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Why Great Hospitality Starts with Better Questions
The QBQ Approach to Restaurant Leadership and Accountability
In the restaurant world, it’s easy to spend your days reacting—putting out fires, fixing mistakes, and wondering why people “just don’t get it.” Over time, that way of leading wears people down.
In this episode of the QBQ! Podcast, I talk with restaurant consultant and operator Vince Lanni about how asking better questions can change what’s happening on the restaurant floor. We discuss why blaming people doesn’t improve performance, how leaders can shift from reacting to leading, and the two questions Vince believes every restaurant owner should be asking regularly.
If you work in hospitality—whether you’re managing a shift, leading a team, or running the business—this conversation is a practical reminder that great hospitality starts with personal accountability.
Thanks for joining us today!
Find out more about QBQ! training opportunities at www.QBQ.com.
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