Clare Yates
Clare Yates is one of the property industry's best-known trainers, coaches and customer experience specialists, helping estate agents, conveyancers and property businesses develop the confidence, communication skills and behaviours needed to deliver exceptional service. With a career spanning estate agency, training and consultancy, Clare has become renowned for her energetic, engaging and highly practical approach to learning, combining humour with real-world experience to ensure training translates into lasting behavioural change. Alongside her work across the sector, Clare is the co-creator of the Women in Estate Agency Leadership Programme, where she helps aspiring and established leaders build confidence, develop their leadership capability and realise their potential. Passionate about people, psychological safety and creating memorable customer experiences, Clare believes the very best training doesn't simply teach knowledge- it changes behaviour.