Amy Shields is a powerhouse in UK property, blending 16 years of frontline agency experience with strategic leadership in proptech. Now Sales Director at Smart Compliance, she’s redefining what “tech-enabled, human-delivered” really means in the world of AML and compliance. But Amy is more than her CV—she’s a passionate advocate for inclusion, co-pilot of the transformative Women in Estate Agency movement, and an unapologetic champion of people-first leadership. Whether she’s closing deals, challenging norms, or rallying agents to be better humans, Amy brings energy, empathy, and a no-BS attitude that makes her one of the most respected voices in the industry. She’s living proof that success doesn’t mean compromise—and that the future of property is inclusive, compliant, and undeniably human. 

An Deckers is the co-founder and driving force behind Base Property Specialists and The Depositary, bringing nearky three decades of experience, insight, and heart to the London lettings scene. Known for her razor-sharp instincts, legendary spreadsheets, and dry wit, An blends operational brilliance with deep human empathy—building a business that’s as much about people as it is about property.

Originally from Belgium, An’s no-nonsense approach and fierce loyalty have helped shape Base into one of the UK’s most respected independent agencies. She’s steered the company through everything from global recessions to pandemics—always with an eye on service, tech and team. Whether she’s hosting a Viking Chat, mentoring staff, or troubleshooting a tenancy, An brings clarity, calm, and class.

Angi Cooney is a respected property industry leader, speaker and mentor with over 30 years’ experience in sales and lettings. Best known as the founder and former MD of C Residential in Staffordshire - a multi-award-winning agency renowned for its people-first culture and loyal client base - Angi has carved a reputation as one of the sector’s most honest and values-driven voices. Since stepping away from agency ownership, she’s focused on empowering the next generation of property professionals, advocating for better leadership, culture, and wellbeing across the industry. Whether speaking on stage, mentoring rising talent or challenging the status quo on LinkedIn, Angi is never afraid to say what others won’t. With authenticity at her core and a fierce belief in the power of people over profit, she continues to inspire agents and owners to build businesses that matter - and that last. 

Annalese Walmsley is the Sales Director at Kotini, the PropTech platform reinventing property onboarding across sales and lettings. With a dynamic career spanning operational agency roles, sales leadership at FlatFair, and business development across multiple PropTech startups, Annalese brings a rare mix of frontline experience and future-focused strategy. She’s passionate about eliminating inefficiency, empowering teams through smarter systems, and improving the client journey from day one. Known for her straight-talking style and obsession with practical impact, Annalese has become a respected voice in the industry on topics ranging from compliance and conversion to onboarding and operational clarity. At Kotini, she’s helping agents ditch their Frankenstein tech stacks and replace them with a unified, brand-led, high-performance onboarding solution that’s as seamless for staff as it is for clients. 

Ben Madden is Principal Director at Fine & Country Turnham Green Terrace and a familiar face in the UK property scene. After building and exiting one of West London’s most awarded estate agencies, he stayed in the game by joining Fine & Country’s National Advisory Council and helping shape its future. Never one to sit still, Ben recently launched Digital Sparks—a creative agency helping property pros use video, branding, and AI to grow their reach (and stop being boring online). He’s also the driving force behind The Boys Club, a refreshingly real men’s mental health initiative. Known for being straight-talking, big-hearted, and a little allergic to fluff, Ben’s all about trust, connection, and doing property with purpose. When he’s not leading teams or lighting up LinkedIn, he’s hanging out with his three kids or smashing a 75 Hard challenge. Think: less corporate robot, more real estate rockstar. 

Ben Moser is Director of Operations at Petermans Estate Agents, Managing Director of Petermans Housing Initiatives, and a Volunteer Mentor with Agents Together. As the next generation stepping into a 60-year family legacy, Ben brings a bold, compassionate and socially conscious perspective to the property industry. He's not here to play the traditional game—he's here to evolve it. With a strong focus on culture, equality, and service-driven leadership, Ben is passionate about delivering quality experiences for clients and meaningful housing outcomes for vulnerable communities. His mission to expand access to social housing sits at the heart of his work, proving that agency can be both profitable and purposeful. A new kind of operator for a new era of property, Ben is just getting started—and we’re here for it. 

 Carrie Alliston is the Head of Partnerships at HomeLet (Barbon Insurance Group), bringing over two decades of frontline and strategic experience in the UK lettings industry. Formerly Group Lettings Director at Hunters, Carrie has led multi-branch operations, driven compliance transformation, and mentored hundreds of property professionals across the country. Known for her calm authority, deep regulatory knowledge and passion for agent education, she is a respected voice in reform discussions and a trusted advisor to agency leaders navigating change. Carrie is particularly committed to raising standards, improving consumer trust, and supporting the next generation of industry talent. Whether she’s speaking on a national stage or training a branch team, Carrie champions the idea that better agents build a better sector — and she’s helping shape that future from the ground up. 

 Chris England is co-founder and creative director at PVS Media—one of the UK’s most exciting property content agencies, known for injecting humour, humanity and serious strategy into estate and letting agency marketing. With a background in film, brand storytelling and creative production, Chris helps agents and developers ditch the dull and embrace the bold—crafting video content that connects, converts and builds trust. From high-impact brand stories to real-talk reels and TikToks, he’s on a mission to prove that estate agency marketing doesn’t have to be boring—or beige. A creative powerhouse with a sharp eye for what works and why, Chris is changing the way the industry shows up online—one scroll-stopping story at a time. 

Chris Webb is the founder of The Estate Agent Consultancy and a highly respected leadership coach, mentor and speaker within the UK property sector. With over 20 years' experience across estate agency operations, performance strategy, recruitment and training- at firms including Countrywide, Winkworth & EweMove- Chris has helped shape the growth of some of the industry's biggest brands. But his proudest work now lies in supporting agency leaders and teams with clarity, purpose and well-being at the core. A passionate advocate for mental health, masculinity and emotional resilience in business, Chris brings honesty, vulnerability and insight to every conversation. He’s not here to sell you a dream- he’s here to help you build one you can actually live in. 

Costas Frangeskou is the Director of Growth at Goodlord, where he helps drive the evolution of digital lettings and develop stronger connections between agents, landlords and tenants. With a career spanning over two decades in property, Costas began on the agency frontlines before spending 14 years at Rightmove, where he gained deep insight into digital strategy, agent needs and industry transformation. At Goodlord, he’s focused on turning PropTech from promise into performance - championing smarter workflows, better service delivery, and partnerships that actually support agents on the ground. Known for his honesty, strategic clarity and relentless focus on user experience, Costas brings both heart and head to the conversation around tech, trust and the future of lettings in the UK. 

Dan Marsden is Head of Partnerships at the Probate Property Auction Company and a fiercely independent voice in the UK residential property sector. With nearly two decades of experience spanning estate agency, auctions, and investor advisory, Dan has carved out a niche helping families, solicitors and executors navigate the complexities of probate property sales. He’s a straight-talker with a low-BS approach to agency life, branding, and what really matters to clients. From regional agency leadership to scaling specialist services, Dan’s journey is rooted in grit, authenticity and relentless service. A vocal advocate for doing agency differently—and doing it better—he’s not afraid to call out industry nonsense or challenge the status quo. He is now a published author with his fab, introspective book 'Today is enough'.

David Mintz is a veteran estate and letting agent with over two decades of frontline experience and a reputation for saying what most only think. As Co-Host of the Kerfuffle Podcast, David has become a familiar voice in the UK property scene - blending sharp humour, deep operational insight, and a healthy disregard for corporate jargon. Whether managing branches, mentoring agents, or grilling suppliers on-air, he’s known for his unfiltered honesty, infectious personality, and unwavering belief in doing agency with integrity (and a bit of mischief). Equal parts entertainer and educator, David brings candour, charm, and real-world perspective to every conversation - making him one of the most relatable and respected voices in the industry today. 

 Neil Cobbold is one of the most recognisable voices in UK PropTech and lettings. Currently Managing Director at Reapit, and formerly the long-standing face of PayProp, Neil has spent over two decades driving innovation, improving compliance, and championing digital transformation across the sector. But he’s far more than just a tech exec. A passionate landlord, regular keynote speaker, and relentless advocate for smarter agency systems, Neil also lives a double life as Dr. Rock—a Drum & Bass DJ and unapologetic rock music superfan. Known for his blend of sharp insights, straight-talking advice, and irrepressible enthusiasm, Neil brings depth, dynamism and a refreshingly human touch to the fast-moving world of property technology. 

Elaine Penhaul is the founder and director of Lemon & Lime Interiors, an award-winning UK home-staging business that helps sellers, agents, and developers unlock better returns through data-led property presentation. With a background in mathematics, leadership coaching and public-sector transformation, Elaine brings a unique analytical and human-centred approach to what many still see as a “creative” field. Since launching Lemon & Lime in 2012, she has become one of the UK’s leading voices in staging, authoring the bestselling book Sell High, Sell Fast and developing the first global ROI-tracking app for staging. Elaine is a regular commentator in the national press and a sought-after speaker in the property, design and investor spaces. She’s passionate about demystifying staging, equipping agents with better tools, and helping clients see that great presentation isn’t about opinion — it’s about outcomes. 

Ellie Rees is the co-founder of Brickworks - one of London’s most distinctive and design-forward estate agencies - and the outspoken voice behind the viral #DearSirs campaign. With a background in art, branding and publishing, Ellie brings a creative and deeply human approach to a sector too often dominated by ego and outdated practices. Since launching Brickworks, she’s become a trailblazer for values-led agency culture, gender equity, and ethical disruption within the property industry. Ellie’s mission is simple but radical: to reshape estate agency into a business that puts people, purpose and beauty at its heart - without compromising commercial success. Whether she’s challenging industry sexism, reimagining the client experience, or mentoring the next generation of women in property, Ellie does it all with fire, integrity and zero tolerance for BS. 

Graham Paterson is the co-founder of Jitty, a new AI-powered property portal built to transform the way people search for homes. With a background in high-growth tech and consumer experience, Graham previously helped scale Deliveroo, where he played a key role in developing the company’s operational and strategic frameworks. Now bringing that insight to the property sector, he’s on a mission to challenge outdated search models and build a smarter, more intuitive way for buyers and renters to find their next home. By combining computer vision, machine learning and natural language search, Jitty is rethinking the role of the portal — not just as a listings site, but as a digital partner for both consumers and agents. Graham’s passion lies in creating tech that serves real human needs, and his fresh, user-first approach is already making waves in the PropTech space. 

Julie Ford is a seasoned expert in the UK private rented sector, with over 30 years of experience across lettings, property management, housing law and training. From managing high-end portfolios for celebrity clients to advising vulnerable tenants with Citizens Advice, Julie brings a uniquely broad perspective.

She now heads Lettings Advice Service – a go-to resource for agents and landlords across England & Wales, offering practical, jargon-free solutions to challenges like compliance, rent arrears and reform.

As a regular NRLA trainer, she’s known for turning complex regulations into clear, actionable advice – and for spotting issues before they escalate into costly problems.

Her no-nonsense style, deep expertise and commitment to raising standards in the PRS make her one of the most trusted voices in the industry. We're thrilled to have her on this episode.

Liana Loporto-Browne is an award-winning estate agent, business owner, and one of the UK property industry’s most respected voices on culture, inclusion and client-first agency. With a career spanning over two decades, Liana has held senior roles in some of London’s most recognisable agency brands - before co-founding her own independent business with partner Ollie, bringing her people-centred approach to the forefront. A passionate advocate for industry change, Liana served as President of NAEA Propertymark and remains an active supporter of initiatives driving equality, representation and better standards across the sector. Known for her warmth, straight-talking honesty and leadership rooted in empathy, Liana is proof that you can succeed in agency without losing your humanity - or your sense of humour. 

 Mal McCallion is one of the UK’s original PropTech pioneers, with over two decades of experience shaping the property industry through innovation, strategy, and digital transformation. From rolling out PrimeLocation and Zoopla to senior roles at The Guild, GetAgent, and numerous scale-ups, Mal has been at the heart of property’s evolution since the early 2000s. Today, he leads ModelProp—a consultancy focused on demystifying AI and helping agents build future-fit businesses. Known for his razor-sharp insight, warmth and clarity, Mal is passionate about empowering agents to embrace emerging technologies, improve customer experience, and stay ahead of the curve. A sought-after speaker and strategist, he’s dedicated to ensuring estate and letting agents don’t just survive the AI era—but thrive in it. 

Mark McCorrie is the founder of Made Snappy 360 and the visionary behind GlueDog, a groundbreaking integration tool aiming to revolutionise how PropTech platforms communicate. With a background that spans from coin-operated internet access points to cutting-edge virtual tour technology, Mark is no stranger to innovation—or disruption. Frustrated by the inefficiencies of disjointed CRMs and tech stacks within the property sector, he set out to solve one of the industry's most persistent problems: integration. Passionate, plain-talking, and refreshingly unfiltered, Mark is a staunch advocate for simplifying agency life through seamless tech, without the bloat or buzzwords. When he's not untangling property’s tech mess, he’s usually dreaming up the next digital fix that actually works for agents. 

 Matt Giggs is the founder of The Giggs Group - a growing network of estate agency brands built on culture, clarity and community. With over 25 years in the property industry, Matt’s journey spans high-street agency, regional leadership, and now mentoring and coaching agents across the UK. Known for his people-first ethos and no-nonsense leadership style, Matt has become a respected voice on sustainable growth, emotional intelligence in leadership, and building businesses with purpose. Through his training and consultancy work, he helps agency owners and team leaders improve performance without compromising values. Whether scaling multi-branch operations or developing future leaders, Matt’s philosophy is clear: success in estate agency isn’t just about numbers - it’s about people, process, and doing things the right way. 

Neal Bawa is a technologist turned real estate investor and one of the most sought-after data-driven minds in the U.S. property market. Known as the “Mad Scientist of Multifamily,” he’s the founder and CEO of Grocapitus and Multifamily University, with a portfolio exceeding $1 billion in active development projects across 10+ states. Neal is famous for using data science, AI and predictive analytics to identify high-growth markets and undervalued opportunities before they hit the mainstream radar. With thousands of investors following his research and strategies globally, he’s a regular speaker at major real estate events and is reshaping how people think about property investment. Combining Silicon Valley thinking with boots-on-the-ground practicality, Neal’s mission is simple: take the guesswork out of real estate and replace it with clear, scalable systems that deliver results. 

Nick Lyons is the founder and CEO of No Letting Go and Kaptur, pioneers in UK property reporting and inventory technology. With a background in global sales and tech startups, Nick entered the lettings industry in 2007 with a mission to tackle its biggest pain points—reliability, accountability, and consistency. He built No Letting Go into the UK’s largest inventory provider, with 90+ offices and over 400 clerks, delivering 10,000+ reports a month. Nick’s tech-first mindset led to the creation of Capture Software—now used by agents and operators nationwide to streamline compliance, automate inspections, and centralise property data. A passionate advocate for operational excellence, risk mitigation, and smart franchising, Nick is at the forefront of AI-driven innovation in lettings—and a firm believer that great tech should make people better, not replace them. 

 Nicola Thivessen is Chair of the Zoopla Lettings Advisory Board and a long-standing figure in the UK lettings industry, known for her sharp operational insight and passion for raising standards across the private rented sector. With over 20 years’ experience in estate agency - spanning frontline lettings, regional leadership and compliance - Nicola brings a deep understanding of the challenges agents face on the ground. Through her work at Zoopla, she bridges the gap between agents and the wider industry, championing collaboration, clarity and consistency. She is also a key contributor to The Lettings Industry Council (TLIC), where she helps shape policy proposals on licensing, training and property standards. Respected for her practical perspective and straight-talking style, Nicola continues to be a powerful advocate for a more professional, sustainable lettings sector. 

Ollie is an experienced estate agent, business owner and co-founder of a proudly independent, culture-first agency built around service, integrity and trust. With over 20 years in the property industry, Ollie’s career has spanned high-performing sales roles and senior leadership across some of London’s biggest agency brands. Known for his calm authority, strategic thinking and genuine client focus, Ollie brings a no-nonsense, results-driven mindset to every aspect of the business. Alongside partner Liana, he’s created a business that blends strong values with high performance - challenging the idea that success has to come at the cost of culture. Whether leading valuations or mentoring the next generation of agents, Ollie’s approach is grounded, human and quietly impactful - the kind of leadership the industry needs more of. 

Rebecca Nixon is a strategic marketer and PropTech growth specialist who helps early-stage founders, scale-ups, and property businesses unlock real results through smarter marketing. With a background in both B2B and B2C strategy, she blends data-driven thinking with emotional insight to deliver brand clarity, audience engagement, and commercial impact. As the host of The PropTech Growth Podcast, Rebecca champions better conversations at the intersection of property, tech and storytelling - and her work is trusted by some of the most ambitious players in the industry. Known for her practical frameworks and no-nonsense advice, she helps businesses move beyond “busy” content into focused strategy that connects. Whether she’s guiding a PropTech go-to-market plan or helping agents craft their brand voice, Rebecca’s goal is clear: marketing should drive value - not vanity. 

 Regina Mangan is the Founder and Managing Director of Liberty Blue Estate Agents, a trailblazing agency based in Waterford, Ireland. With over 28 years in the property industry, Regina is known not just for her sharp business acumen but for leading one of Ireland’s most forward-thinking and tech-enabled agencies. A passionate advocate for transparency, continuous improvement, and customer happiness, Regina has embraced digital transformation while staying rooted in strong values and community impact. Through mentorship, mastermind groups, and fearless collaboration, she’s built a culture of openness—believing that knowledge shared is success multiplied. Regina is also a published author, speaker, and champion for raising standards across the property profession. 

 Russell Quirk is one of the most recognisable—and unapologetically outspoken—voices in UK property. A third-generation estate agent, he founded eMoov, one of the original online estate agency disruptors, raising over £25 million before its high-profile acquisition. Today, he’s the co-founder of ProperPR, a specialist communications agency helping property brands gain national exposure, shape reputation, and dominate the narrative. Known for his fearless takes on everything from PropTech to Purplebricks, Russell is also a regular media commentator and contributor across Sky News, BBC, LBC, The Times and more. Whether you agree with him or not, one thing’s certain: Russell doesn’t pull punches—and he never stops pushing the industry forward. 

Sian Metcalfe is the Operations Director at Inventory Base, a leading property technology platform revolutionising how agents and landlords manage inspections and reports. With a background in lettings and a deep understanding of operational challenges within the property sector, Sian is passionate about using technology to streamline processes and elevate customer service. She’s a strong advocate for human-first innovation, believing that automation should empower agents—not replace them. Known for her strategic mindset and hands-on leadership, Sian is driving change in the PropTech space with a focus on empathy, efficiency, and progress.

Simon Gates is the founder of the consultancy and podcast brand Opening The Gates, and a recognised force in the UK property industry who helps estate and letting agents turn insight into impact. With more than a decade of frontline agency experience- and having led teams, launched high‑performance branches, and managed significant change programs- Simon now takes that operational expertise into advisory mode. He guides agents in winning listings, building stronger brands and mastering the modern mix of data, tech and service. Simon’s weekly podcast delves into agency performance, direct‑mail, social, culture and change, helping firms evolve with purpose. Outside of content and consultancy, he serves as a non‑executive director in the prop‑tech space and mentors rising talent across the sector. Whether it’s improving conversions, layering value or future‑proofing your business, Simon’s mission is clear: open the gate to your next level. 

Simon Whale is a prominent figure in the UK property industry, renowned for his dynamic contributions to estate agency technology and supplier relations. As a former director at Reapit, he played a pivotal role in transforming the company into a market-leading CRM provider before its acquisition in 2017. Subsequently, Simon founded Kerfuffle, a platform dedicated to bridging the gap between estate agents and suppliers, offering insights, reviews, and consultancy to enhance business operations. Known for his candid commentary and industry acumen, Simon continues to influence the property sector through thought leadership and innovation.

Stella Nicol is Group Director of Sales at Street Group, one of the UK’s most influential proptech companies. With a career that spans front-line agency, new homes, and SaaS leadership, Stella brings a unique blend of real-world experience and strategic vision to her role. Starting out in estate agency with Reeds Rains, she quickly rose through the ranks, later managing Barrett New Homes before making the leap into tech with Street Group in its early days. One of Spectre’s original team members, she’s helped shape Street’s growth from start-up to scale-up- driving adoption, supporting clients, and mentoring sales teams along the way. Passionate about culture, customer experience and creating a more inclusive industry, Stella is known for her straight-talking style, deep industry knowledge and her commitment to helping agents thrive in a tech-powered future. 

 Steve Eakins is Key Partner Director at Lumon, a specialist in currency exchange for international property transactions. With over 15 years of experience in the FX space, Steve has helped countless agents and property professionals boost their deal success by unlocking the hidden power of currency. He works closely with UK estate and letting agents, helping them integrate FX strategy to reduce fall-throughs, support international clients, and deliver added value to both buyers and vendors. Known for his straight-talking style and deep market insight, Steve is passionate about helping agents future-proof their service in an increasingly global property market. 

Tim Frome is a seasoned legal and regulatory expert in the UK property sector, currently serving as Head of Government Schemes at HFIS Group. A qualified solicitor with over 12 years of experience, Tim has played a pivotal role in the development and management of key government-authorised schemes, including the Property Redress Scheme.

At HFIS Group—a leading provider of specialist insurance and redress services for the private rented and aesthetic sectors—Tim oversees operations that support landlords, letting agents, and tenants across the UK. His work focuses on enhancing compliance, transparency, and dispute resolution within the private rented sector.

He is also a respected industry educator, delivering training on the Renters Reform Bill and tenancy deposit disputes. Tim’s blend of legal expertise and practical insight continues to shape the evolving landscape of UK housing regulation.

Toby Martin is a dynamic consultant, speaker and former lettings director with a deep-rooted passion for helping estate and letting agents modernise, stand out, and succeed. With over a decade in the industry—most notably as Director of Operations at Reside in Bath—Toby has a proven track record in streamlining operations, elevating marketing strategies, and driving meaningful change across property businesses.

Now the founder of Toby Martin Consultancy, he works with agencies across the UK to enhance brand identity, adopt new technologies (especially AI), and refine customer journeys. Toby’s approach is creative, hands-on, and refreshingly jargon-free—blending strategic insight with a strong belief in authenticity and human connection. Whether he’s delivering training, auditing processes, or helping teams find their voice, Toby brings energy, expertise and empathy in equal measure.

Tom Durrant is the visionary force behind DCTR, a creative powerhouse redefining property marketing. As Managing Director, Tom leads a multidisciplinary team that transforms homes into compelling narratives through striking CGI, immersive branding, and cutting-edge digital experiences .​

With a background in estate agency and a legacy inherited from his father, John Durrant—founder of the pioneering Doctor Photo platform—Tom blends deep industry insight with bold creativity . He champions storytelling over standard listings, urging the industry to move beyond transactional marketing and embrace emotion, imagination, and authenticity .​

Under Tom’s leadership, DCTR has become the go-to creative partner for developers, agents, and brands seeking to stand out in a crowded market. Whether it’s crafting scroll-stopping visuals or building full-scale campaigns, Tom’s mission is clear: to make properties irresistible and marketing unforgettable.

Vicky Bibiris is the Managing Director of Location Location, a multi-award-winning estate agency based in North London. With over 20 years of industry experience, Vicky is known for her people-first leadership style and unwavering commitment to delivering exceptional customer service. Under her guidance, Location Location has become a standout example of how clear processes, strong values, and community focus can drive business success. Passionate about professional development and raising standards across the sector, Vicky is a respected voice in UK estate agency and a champion of meaningful change.

Wendy Peterman is Managing Director of Petermans, a long-standing independent estate agency founded by her family in 1962. A true people-first leader, Wendy’s journey into the industry wasn’t a fast-tracked inheritance—it was a self-built path forged through learning, grit, and empathy. Over the years, she’s helped evolve Petermans into a business defined not by hierarchy, but by trust, collaboration, and cultural consistency. A passionate advocate for equality in property, Wendy brings a rare blend of quiet strength and outspoken authenticity to an industry still grappling with gender bias and generational change. Her leadership philosophy? Listen more. Empower always. Stay curious. And never be afraid to do things differently.