The One% Partnership
Dave Bownes and John Leitch have over 60 years of automotive aftersales experience, starting from the shop floor right the way through to senior management roles they have a wealth of knowledge that comes across in a very humble and down-to-earth way.
After working together over 8 years ago and then heading off in slightly different career directions they came back together in 2025 to form The One% Partnership!
The One Percent Partnership is the joining together of their consultancy businesses, CXM Solutions and Haynes Oliver, this enables a deep understanding of automotive aftersales operations to join forces with expertise in people development.
The podcasts are a great way for John and Dave to convey their passion for all things automotive and especially the people that work within the industry.
In summary, it's just two old boys chatting about the motor trade, oh and some very special guests as well!
The One% Partnership
The 1% Effect in Front of House and Customer Service
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In this episode DAve and John talk about the 1% effect and how it help with the front of house and customer service
To find out more about what we do visit:
www.haynesoliver.com