The One% Partnership
Dave Bownes and John Leitch have over 60 years of automotive aftersales experience, starting from the shop floor right the way through to senior management roles they have a wealth of knowledge that comes across in a very humble and down-to-earth way.
After working together over 8 years ago and then heading off in slightly different career directions they came back together in 2025 to form The One% Partnership!
The One Percent Partnership is the joining together of their consultancy businesses, CXM Solutions and Haynes Oliver, this enables a deep understanding of automotive aftersales operations to join forces with expertise in people development.
The podcasts are a great way for John and Dave to convey their passion for all things automotive and especially the people that work within the industry.
In summary, it's just two old boys chatting about the motor trade, oh and some very special guests as well!
Episodes
15 episodes
Who's behind the The One% Partnership - Dave's story
This episode is to give you the background of The One% Partnership founder Dave and how his personal journey influenced his career, the highs, and lows! John talks to Dave about his journey from apprentice mechanic through to running the larges...
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Season 1
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Episode 15
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35:38
Who's behind the The One% Partnership - John's story
This episode is to introduce The One% Partnership founder John in more detail. Find out where all of John's aftersales knowledge has come from and how his personal journey has shaped his career and his thinking around incremental gain!
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Season 1
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Episode 14
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22:58
Workshop Control - What's going on?
Dave and John are back and in this podcast, John talks about his frustrations with how businesses are trying to recruit a business-critical role - Workshop Controller.It's become clear that the role isn't being valued highly enough and t...
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Season 1
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Episode 13
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30:59
The 1% Effect on Customer Retention
In this episode Dave and John are back chatting with Lyn Howdon about all thing’s customer retention. A subject all too often seen as a sales challenge we bring to life that there are opportunities across all departments to support ...
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Season 1
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Episode 12
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52:45
The 1% Effect in the Sales Department
In this episode Dave and John are joined by a special guest, Lyn Howdon. Lyn brings a wealth of knowledge and understanding of automotive sales (amongst other things!) so with this addition to the podcast we've almost covered every department!<...
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Season 1
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Episode 11
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58:14
The 1% Effect in the Bodyshop
More motortrade chat with Dave and John!In this episode Dave chats with John about all things bodyshop and how the 1% effect can influence the performance!To find out more about what we do visit:www.haynesoliver....
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Season 1
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Episode 10
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23:49
Parts Department Q&A
In this episode Dave and John respond to some great comments and feedback on the earlier 1% Effect in Parts Department podcast.To find out more about what we do visit:www.haynesoliver.com
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Season 1
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Episode 9
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19:51
The 1% Effect in the Parts Department
In this episode Dave and John switch their conversation to the parts department and how marginal gains can support the performance. To find out more about what we do visit:www.haynesoliver.com
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Season 1
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Episode 8
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30:10
The One% Partnership, Front of House Q&A Part 2
In this episode (part 2 of 2) Dave and John respond to feedback from the previous podcast where they talked about how the 1% effect could impact the front of house function.To find out more about what we do visit:www.ha...
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Season 1
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Episode 7
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36:45
The One% Partnership, Front of House Q&A Part 1
In this episode (part 1 of 2) Dave and John respond to feedback from the previous podcast where they talked about how the 1% effect could impact the front of house function.To find out more about what we do visit:www.ha...
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Season 1
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Episode 6
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30:22
The 1% Effect in Front of House and Customer Service
In this episode DAve and John talk about the 1% effect and how it help with the front of house and customer serviceTo find out more about what we do visit:www.haynesoliver.com
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Season 1
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Episode 5
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23:32
Podcast feedback - Workshop
In this episode Dave and John respond to listener feedback and questions, today they focus on the responses to the 1% effect on the recent Workshop podcast.To find out more about what we do visit:www.haynesoliver.com
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Season 1
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Episode 4
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16:50
The 1% Effect in the Workshop
In this episode Dave and John talk about some of the gains that the 1% effect can have within your Service DepartmentTo find out more about what we do visit:www.haynesoliver.com
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Season 1
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Episode 3
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20:32