Business with the Donnos
Join the Donno family each week as we share the real highs and lows of running a business together—mixing practical advice with unfiltered stories from behind the scenes of family life and entrepreneurship.
Email jade@1accounts.co.uk with any questions or just DM or comment on our episodes!
Business with the Donnos
Jade Eliminates Her Husband Josh
This week on Business with the Donnos, we’re diving into all things customer service – the good, the bad, and the unforgettable.
We’re sharing our own experiences (including a few horror stories), what we discussed in our latest team meeting, and why amazing customer service is at the heart of everything we do – especially in a family-run business. From AI chatter to real human connection, we explore why robots can't replace kindness.
Plus:
💥 Jade eliminates her husband Josh - not literally - don't panic
💡 Paul shares a heart-warming moment about two shops going the extra mile for Katie.
🤔 We discuss the subtle bias in business where people often default to Paul – and why that needs to change.
📩 Listener question from the fabulous @Accountant_She – “What do you wish you knew before going into business with family?”
We're also:
📬 Giving away a free customer service workshop template – DM us or email jade@1accounts.co.uk to grab it!
🎙️ Opening up our guest waiting list – we’ve got some exciting people lined up, and we’d love to hear from you if you’d like to join us.
It’s an episode packed with honesty, laughs, and a few reminders of how small moments can make a big difference.
#BusinessWithTheDonnos #CustomerServiceMatters #FamilyBusiness #SmallBusinessStories #PodcastLife #AIvsHumanTouch #UnfilteredMinute #WomenInBusiness #AccountantsWhoCare
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