Business with the Donnos
Join the Donno family each week as we share the real highs and lows of running a business together—mixing practical advice with unfiltered stories from behind the scenes of family life and entrepreneurship.
Email jade@1accounts.co.uk with any questions or just DM or comment on our episodes!
Business with the Donnos
Family Business Game-Changers
Ever noticed how successful entrepreneurs like Richard Branson seem to have endless time while running massive companies? Their secret isn't superhuman productivity—it's strategic delegation.
After encountering a relaxed business owner at an exclusive golf club who credited his personal assistant for his balanced life, we decided to take the plunge ourselves. Enter Nicole from MIPA, who in just her first week has transformed how we manage our time and mental energy. Those 800+ unread emails? No longer our immediate concern. The dental appointment that's been postponed for six months? Finally scheduled.
What's fascinating is how quickly this decision has paid dividends. We've recognized that tasks taking just "five minutes" actually consume far more time and mental bandwidth—especially when they involve waiting on hold, making follow-up calls, or simply remembering to do them at all. Every interruption costs not just the time of the interruption itself, but the additional 20 minutes needed to regain focus afterward.
For small business owners hesitating about the cost, consider this: if you charge £50 per hour for your services, but spend hours on tasks someone else could handle for less, you're effectively losing money. More importantly, you're sacrificing the strategic thinking time that actually grows your business. We've already seen new work come in that more than covers our investment.
The hardest part? Relinquishing control. Watching that unread email count climb without diving in requires trust and patience. But the freedom to focus on high-value work is worth the initial discomfort.
Whether it's booking golf tee times, organizing birthday flowers, or managing client meetings, the right assistant creates space for you to be the best business owner possible. What tasks are stealing your time that someone else could handle better?
🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!
Welcome to Business with the Donos, where we talk about family business and everything in between. I'm your host, jade Dono, and I'm here with my dad, paul Dono, and this week we're talking about something very exciting.
Speaker 2:Are we?
Speaker 1:Yeah.
Speaker 2:What.
Speaker 1:We've got a PA.
Speaker 2:We have, yes, yes, a personal assistant.
Speaker 1:A personal assistant, which we have had great fun in saying all week. Dad's just moaned because I've put the mic stand at my height and he is obviously a bit taller than me. Is that better?
Speaker 2:Well, marginally.
Speaker 1:Marginally. You all couldn't see what he did. He was like crouching down or passive aggressively.
Speaker 2:So I've put it up now don't mind me, it's my birthday week it is your birthday week.
Speaker 1:Yeah, and what did we do for your birthday, apart from get a pa? For my birthday, we went out for breakfast we did nice little, um place called folk yep, love their t-shirts, to love their t-shirts yeah, that was good.
Speaker 2:Stop walking around, that's a dad joke. And then, um, I played golf with josh yeah um, and then we went out for dinner at the pack horse in um for the evening which was nice, really nice really lovely, very nice anyway.
Speaker 1:So why? What were the signs that we needed a PA dad?
Speaker 2:um, what were the signs that we needed PA? Well, this started.
Speaker 1:This is a golf story oh god, yeah, not another one yeah.
Speaker 2:So this started earlier in the year I was lucky enough to be invited to a very smart members-only golf club and I went around with a guy who is a fairly wealthy individual and I was just chatting to him about life as you do and he was saying how his PA does this for him and how his PA does that for him. I mean, this guy was seriously financially well off. He had a driver and all that sort of stuff as well, took him to the course, etc. But it just got me thinking that you know, he looked really relaxed but he was actually running a really large business. Then I was looking as you know, I really like Richard Branson and his story and I was looking at what he does and know, looking at on his socials etc. And actually he's got a pa and richard branson seems to have a load of time to run multi-million pound companies but he gives all the stuff he don't want to do, he offloads it.
Speaker 2:So then I speak to other people and you know we've got some you know, clients that have that have made, made it and seem to create time around themselves and they have effectively, they might call them their office admin or look after their finances or something like that. But essentially they're also their PA. Yeah, so all the stuff they don't want to do, they give to someone else. And how many times do we say to a client if you don't like doing bookkeeping, don't do bookkeeping, let us do it. Yeah, so why don't we have a PA? Yeah, my inbox in this last week is over 800 emails and I've got clients going. You haven't asked my email. No, I know because it was probably number two and I'm on 800 now. My diary is an absolute nightmare. Obviously, mum would probably say oh, it's because you're playing so much golf, but it is a nightmare to juggle everything in and we're getting in a good way, a lot busier yeah, yeah and also, in a good way, busy in terms of the work that I really like as well.
Speaker 2:so, and I've got no, I've no diary management apart from me and I keep trying to slot everything in and that means I'm not actually preparing for stuff I need. Yeah, so we talked to our, our friend that uses an outsourceource PA, and we thought we'd give it a go. So we got Nicole from my PA, yes, and she's already taken a bit of pressure away, hasn't she?
Speaker 1:She has.
Speaker 2:She's only been here this week, only really started Tuesday or Wednesday.
Speaker 1:Yeah, she only really really started today.
Speaker 2:I've now got different colours on my calendar. Yeah, pink and yellow. At the moment, apparently, I'm going to have other colours and she's going to filter my email, so when someone emails me, they will. Now they should get a reply.
Speaker 2:Yes emails me, they will. Now they should get a reply yes, and then I should be chased up and nagged basically to reply properly. Yes, definitely so, and I think if you start looking at successful people they running big businesses and people say, well, why have you got time? And I think you know, and it's because they've got, they've got a support team around them. So, whether it is a PA or bookkeeper robot, lawnmower robot. You know cleaner thingy that we got you know all these things.
Speaker 1:I mean you're pointed to my floor, but I haven't got one yet.
Speaker 2:No so sad. I know Well, your time will come. My time will come my time will come indeed but yeah, it's all.
Speaker 1:it's all getting your your time back, isn't it? And I think, as well as business owners, you need time to think, reflect, think of your next idea, think of how you're gonna grow, think of how you're gonna tackle stuff and sometimes, when you've got all the noise around you of all the little things you've got to do, you don't have that time to think. And I often say like on holiday I'll have a lot more clarity than when you're in the day-to-day. But just imagine if that day-to-day was just allowed you to have that space to actually think about what you're doing, um, you'd make much better decisions yeah and I think that will be the case with us as well um I mean it's definitely gonna be the case, isn't it?
Speaker 2:I mean cracky, look, what have you been trying to put off for the last two weeks booking your dentist yeah, not the last two weeks, the last six months so the last six months you've not booked a dentist have you no and why haven't you booked a dentist? I? Don't like going yeah, so you don't and I haven't had time yeah, so what did you do this week?
Speaker 1:I asked Nicole to book my dentist yeah, and what is she doing? Booking my dentist.
Speaker 2:Yeah, indeed so. But that's just one little job. And you sit there and you think yeah, but it only takes five minutes. Well, it don't take five minutes, does it?
Speaker 1:It's the head space it takes up.
Speaker 2:Well, A, you've got to look at your diary. Make sure you've got space. Yeah, B, the dentist probably don't even answer the bloody phone.
Speaker 1:No.
Speaker 2:And you know, and then you've got to keep phoning them. So she's going to do that for you yes, I know so that little tiny task that everyone goes. Oh, it takes a couple of minutes because you've got a phone, but when you don't get through, it doesn't take a couple of minutes, does it?
Speaker 1:it takes half an hour, so that's another half an hour of your time that you've got yes, and I read somewhere once and this was in context differently but if your time gets interrupted by something, you're in the flow of something well, I'll walk in the office no, this wasn't.
Speaker 1:We'll come back to that in a different time. Um, but if you're in the flow of something, um, even if it's just answering the phone for five minutes, it takes 20 minutes after that call to actually get back into the flow. So even if that call was five minutes long even shorter yeah, you're still wasted 25 minutes of your time. Yeah, so it's. And no, those little jobs do the same, the same thing, and you keep trying to remind yourself to do it.
Speaker 2:It's just taking up headspace that you don't need it to if you can ask somebody else to do it yeah, and it gives us that time to prepare for clients and spend the extra care that you know, the questions that are coming in nowadays that we need to do, and we're not doing those little tiny extra jobs that allegedly only take five minutes, because they take a lot. I mean the one which was quite funny the other day. So I bumped into a client in town on I think it was Tuesday night after we'd just onboarded with Nicole, and literally I bumped into him. He always changes appointments. Just opened up a new business in town, went in, said hello, what have you? And I went I'll see you next Friday. We've got our meeting, but it's not next Friday. It can't be next friday. I'm so-and-so.
Speaker 2:And I went oh really, I think that's just typical. Um, you know, lovely guy, but it's just typical. So he said I can do this one, all right, okay. So I looked at my diary. There was a gap there. So I literally on whatsapp because we've got a whatsapp messenger thing with with nicole, haven't we? I literally dictated. I didn't realise you could do that actually, but I dictated I didn't think.
Speaker 1:I've never seen you do a voice note before and it seems very you yeah.
Speaker 2:So I dictated a voice note and I said Nicole, can you please change this appointment? I need James in the meeting, me in the meeting and I need the boardroom. Can you do that for me? Done, yep, and I would have gone to the office the next day.
Speaker 2:probably forgot I got to do it because I was walking the dog at the time, and but that's done, so that's now not on my list to do and I'm not trying to find a time to to give this person a call and she's been persistent to do it and it's done. So, yeah, brilliant, that's what I want yeah, yeah, me too.
Speaker 1:It's been great. I did the same thing with a. I had a call with someone in the team yesterday. They wanted a meeting and I just WhatsAppped the call while I was speaking to the person and the meeting got booked while I was still talking. So, it all. It's going to just make life a lot easier.
Speaker 2:We've obviously got to get used to it, because there are things that she can do that will help us. You know like our personal stuff as well. You know even things like where you might want to order someone some flowers or something or a thank you card or something like that. It all takes time.
Speaker 1:Yeah.
Speaker 2:Whereas we can just say Nicole, this is what we want blah, blah, blah, sorted Absolutely. I hadn't actually thought of birthday cards yeah, oh I'd thought of that I'm here I need to do that.
Speaker 1:I'm ahead of you.
Speaker 2:I've got birthdays I miss every year yeah, don't miss mine though, dear oh no, there's no missing that you bought me a pasta making kit, didn't you?
Speaker 1:I did yeah, it's very cool I'm looking forward to doing it. Yeah, I'm looking forward to eating it me ravioli your ravioli. What are you gonna put in your first ravioli?
Speaker 2:well, I like the one that prezzo do with crab and lobster, but apparently that was a bit too bougie, a bit too maybe work out how to do the ravioli before you put a lobster in it okay yeah, maybe do something easier to start chicken and sweet corn or something chicken spinach, spinach spinach and ricotta okay yeah, don't have to invite a vegetarian, though, do we? Well, unless you're not inviting katie, then oh okay, I'll find a bit of chicken in hers, she won't know I think she might um.
Speaker 1:So with a, with a pa and outsourcing, that if a business owner's thinking about it should should they just do it yeah, I.
Speaker 2:I think that you know we deal with a lot of small business, a lot of micro business, and they're probably sitting there going well, we couldn't afford that and I think you've got to look at. You know, what is it that you do and what is taking your time up to?
Speaker 2:not allow you to do what you can do. So if you, for argument's sake, charge out, let's say, 50 pound an hour to do whatever you're doing and someone can do a job that you don't like doing for less than that 50 pound now, so you can earn more money, why not send it out? Yeah, why not outsource it because you're earning more money? You've created the headspace to enable someone to do a job you hate and that job you don't like. Actually, it's probably taking too long and you're probably not doing it properly.
Speaker 1:Yeah, and I think this goes back to our AI conversation as well it's looking at what you've got and then looking at what you can outsource, what you can automate so that you can be the best business owner that you can be.
Speaker 1:I think it's looking at the whole picture and someone like a PA or something like that might be able to help you to automate and get those systems up and running and if you did outsource a PA like that, then you could reduce the service as and when it's all up and running. Like that is the sort of thing that you can do.
Speaker 2:Yeah, you can do that. Or they've created you the time and the headspace to grow your business, that actually you're using them even more.
Speaker 1:Yeah, yeah, that's probably more the way it will go, yeah.
Speaker 2:Whether you outsource it or have it in-house. That's probably more the way it will go. Yeah, whether you outsource it or have it in-house, we've outsourced ours because if it doesn't work it's a one-month contract so we don't have to keep it. But I think already that I can see the benefit and it is an investment for us.
Speaker 1:Oh, yeah, absolutely.
Speaker 2:But what's happened this week? We've had a load of new work so it's actually covered what we paid. So we've already practiced what we preach. I'm not saying that because we've got a PA has given us the more work.
Speaker 1:No, because they have only started this week.
Speaker 2:They have only started this week, but probably our mindset is saying, actually we're open for business, yeah, and we can take more on yeah. Mindset saying actually we're open for business, yeah, and we can take more on yeah, and you know, and and often finding in the job we do, you know, as accountants, you know service industry, that if you change your mindset, actually the work does follow, and we've had some really meaty work in this week, haven't we?
Speaker 2:yeah, we have the pipeline's looking good it is looking good, um, don't tell her though, because we're seeing her next week and we just you know, I've got to do my normal, oh, we haven't got a lot of work in, and you go.
Speaker 1:Yes, we have dead yeah, well, and I can actually show her my pipeline now on genie and be like look, yeah, here it is in black and white. Um, so one thing I think with the pa is the relinquishing control, and I know I'm gonna find it a bit tricky. I already am finding it a bit tricky because nicole's got to get used to the inbox and it's building at the moment and I've not looked at it and I'm getting itchy, itchy feet knowing that it's there, I don't know, it's because I'm thinking about it now.
Speaker 2:I'm getting itchy feet and I'm flicking my little fingers. Yeah, that's not itchy fingers itchy fingers.
Speaker 1:I don't know. I don't know what way around it is. I don't know what the phrase is, but still I think handing over those day-to-day tasks it's quite hard yeah, but she won me over though, didn't she?
Speaker 2:she said there's a lot of golf in your diary, Paul. I said yeah. She said you do know I can book your tea times and your buggies and your lunch and whatever.
Speaker 1:Yeah, she did Sorted. Yeah, she did do that, she won you over. Yeah, and she's I mean, she's also. So I'm going to Dublin in a few weeks' time now and one of my friends I'm going with had said oh, I'm gonna do this, jake, can you organize a day out for us girls to do on this day? And I said, yeah, yeah, sure, knowing full well I had absolutely no time to do it, but I was like I'll fit it in.
Speaker 2:Well, they always say give a job to a busy person.
Speaker 1:But I said I'd do it, and so then I've asked Nicole and she said oh well, I've been to Dublin, I'll be able to do that for you, no problem. So she's going to give me some options to then message the girls to see what they want to do, which means you won't be doing that.
Speaker 2:You know, during the day or the weekend or something you can do other stuff?
Speaker 1:Yeah, exactly.
Speaker 2:Like genie.
Speaker 1:Like genie exactly my mba, your mba, oh yeah, that little tiny thing in the corner, a little teeny tiny thing I also need to do at some point. Um, so, yeah, I mean what, if people are really, really it, what advice would you give them before they go for that onboarding meeting that we had this week?
Speaker 2:I think you've just got to look at what is clogging your time up and, whatever it is, just sit down I mean, you know, sit down with someone else that's probably not people that are close to you and just say I could really do with some help here, and it's a bit like everything else. You know, I know people that say that they can't um, you know they don't want to employ someone because it's, you know, 24 grand a year. And you go well, it is 24 grand a year but it's two grand a month. So break it down and you'll find that you'll find a way to. If you really want to do it, you'll find a way to afford it. Yeah, um, and what extra can you do to cover it? And I think you know when you said oh, we've taken some of the software off. We've re-looked at all the licenses we were paying on Xero that weren't being used. We've dropped those down.
Speaker 2:You know, we've done a lot of exercise to allow us to do this type of service. And as it happened and you know was it I think it was Jack Nicklaus or someone that said, you know, when he was chipping the ball and he was always getting the ball in, or something someone said you're really lucky with that. He said, yeah, the more I practice, the luckier I get, and that makes a lot of sense there. If you're that driven, you will find a way to cover it. And whether it's that, or outsource your bookkeeping, outsource other parts of your business, your marketing, etc. How?
Speaker 2:many small business owners do we know that write their computer systems up, do their processes and do it not well?
Speaker 1:do their sales stuff.
Speaker 2:Try and do cold calling that they don't like, and then, oh it, you know. Try and do cold calling that they don't like, you know, and then, oh, it don't work. You know, try and do admin that they don't want to do. Bookkeeping they don't want to do. You know, they've got back orders that they aren't sorting out, et cetera. How many do we know like that? We know a lot that just bury themselves under all the weight of running a business when actually they could outsource a fair amount.
Speaker 1:Yeah, they can outsource or automate. There's so many options that if you take them you will be a better business and, like Dad said, I think you'll find a way to cover it. If you're driven and you want to grow, there will be a way, if you do it smart, to to cover the cost of the automation and or outsourcing. Um, and trust them have to do it all.
Speaker 2:Trust them to do it you know, you're hiring professionals, trust them to do it yeah, you know, and if they do if they, you know, if you can't trust them, then they're not the right people for you.
Speaker 1:Yeah, so you know you've got to have that, that trust yeah, and you've got to have that mindset as well, of right, I'm giving this away to create the space. Yeah, and I think, I think some people will feel, I don't know, like they're cheating, giving some of their stuff away, like they're managing their inbox oh well, I should do that. It's my inbox, like I. I think that's just counterproductive to your, to your business how many people have said about my robot lawnmower? Like that's cheating?
Speaker 2:oh, you're so lazy. No, I'm not.
Speaker 1:I just don't have to spend the time mowing my lawn yeah, I feel like you've got a real counter feminism thing going on there because, like when I got a cleaner which I don't have right now, but that's another story. Um, like I had comments about getting a cleaner, yeah, Did I make those comments?
Speaker 2:No, no.
Speaker 1:No, you didn't.
Speaker 2:There you go.
Speaker 1:But it still feels like you know.
Speaker 2:No, I don't know. I don't know. You know, I'm not agreeing with you, I'm saying well, that's rubbish.
Speaker 1:It's not rubbish. It's not rubbish.
Speaker 2:Didn't they say it to Josh?
Speaker 1:No, oh, it's not rubbish. Didn't they say it to Josh? No, that's not right, is it? No? No, there we go, whatever, anyway. On that note, do you have anything more to say about having a PA?
Speaker 2:no, I think watch this space watch this space.
Speaker 1:We'll keep you updated. It's only been the first week the first week.
Speaker 2:Bill arrived today. Pay it over the weekend and then we're can you not get her to pay it? I could do that. She's got the card details, now why not get us to?
Speaker 1:do that absolutely it's a good team, though they're based in Manchester.
Speaker 2:I think it will be good cool right, our unfiltered minute.
Speaker 1:So I'll start with mine. Mine was so last week. First of all, apologies for not having a podcast last week.
Speaker 1:We ended up just being absolutely swamped and we never had a pa last week and we didn't have a pa last week and it was crazy busy it was um, we had a few days off as well, so and which is what I was going to talk about so we had our annual team building day last week and we did the big bake off in london, which was really fun it was fun, and where did you come in relation to me? I don't know in your baking.
Speaker 2:What do you mean? You don't know, in your baking?
Speaker 1:What do you mean? You don't know. I don't know. There was a winner, which wasn't me. No, you didn't know, there was a runner-up, which was you and Shay.
Speaker 2:Yep, me and Shay.
Speaker 1:Yep, but. I don't know where I was after that Below me, so I beat you, did I. Yeah, I'm not a baker.
Speaker 2:Nor am I. In fact, we went into that and Shay said I don't want to be with your dad. To you, didn't she? Because I would sabotage it and I would just mess about.
Speaker 1:Yes, I think she did the right thing saying that, because I feel like you wanted to prove her wrong, so we came second. I can't believe the lady put you second. The universe did that to me anyway, but it was really really good fun. We like all. It was basically like the great british break off. We all had to make a cake and then a winner got picked and I run her up and I what and I run that up.
Speaker 1:That's really, really fun. The team really liked it. And we always do something different every year, don't we? Last year we did something really cool as well. We did a murder mystery type thing. But it was done by Steve Gaskin, who was in the Met Police, met Police Murder Squad. Murder Squad um steve gaskin, who was in the met police met police murder squad, murder squad and you had to actually do it using the techniques that they would use in the actual met, so that was that was really really good fun as well last year.
Speaker 1:Um, we've done loads of good things. We've been to go ape and done the high ropes.
Speaker 2:Um go karting. We've Top golf.
Speaker 1:We've done top golf.
Speaker 2:I won top golf didn't.
Speaker 1:I yeah, you did. Yeah, well done Is it. It's unsurprising with the amount of golf that you play. Doesn't matter and talk about and read about and watch. Yeah okay. If you hadn't won, it'd be a bit awkward, wouldn't?
Speaker 2:it. It'd be a bit awkward, wouldn't it whatever?
Speaker 1:anyway. So we always do a team building day and that was really really good. So thank you to the big bake in london, um, for putting up with us. Yeah, indeed um what is your unfiltered minute, dad?
Speaker 2:because my birthday week, I'm allowed to talk about golf, aren't I?
Speaker 1:I mean, what's your excuse every other week?
Speaker 2:No, I think you'll find, last week I didn't.
Speaker 1:We didn't have a podcast last week, oh, yeah, of course not.
Speaker 2:So there you go, not every week, is it? You said it?
Speaker 1:was every week.
Speaker 2:It wasn't, we didn't do it so for my birthday. The Wednesday before my birthday, I went to Ping Golf.
Speaker 1:Yes.
Speaker 2:With the golf pro in Haverhill, Ollie Ollie. He came with me all the way up to Gainsborough over to an half hour drive and I had a proper fit in for a set of Ping irons, Ping I240s, Cool. And then on Monday I forgot what day my birthday was.
Speaker 2:Monday I'd loaded my old clubs back in the car because they hadn't arrived. So Josh and I were teeing off at half past one and they hadn't arrived. Oh no, literally I'd just put them in the car and Ollie sent me a picture of my new golf clubs. Woo, at half past twelve, an hour before tee off.
Speaker 1:It was meant to be.
Speaker 2:It was. So I went round and picked them up but brand new golf clubs went on the course and normally you shouldn't really play all that well with brand new golf clubs because you've got to get used to them and what have you swings different, etc. It's very technical, I don't know.
Speaker 1:You're very excited about how that works. Can you hear it in my voice how excited?
Speaker 2:I am. Of course I went around. I beat josh well done, thank you. Of course I went round and beat Josh Well done. Thank you Was that it. Was that just the well done? It's like whoa Well done.
Speaker 1:I thought it was good.
Speaker 2:Woo, well done, and basically they've been fitted really well. So I've got the right tools for the job. I just need to maybe change a little bit of technique etc. And I think that it was really good. It's customer service, obviously. Ollie. Help me do the fitting. Yes, he's going to get paid. He gets paid for the clubs that he's sold to me.
Speaker 1:Good he makes some money out of it Great.
Speaker 2:He's gone all the way to a fitting put himself out.
Speaker 1:Yeah, well, done him.
Speaker 2:And that's brilliant, and we had some good chats in the car. Ollie's also a client of ours, so we had some really good chats in the car. So I suppose he had me for five hours as well, me boring him for five hours oh, lucky him.
Speaker 1:Imagine having five hours in the car with your accountant yeah, and your gopher well, I think, I think other people would want one more than the other that's not nice, it's really nasty.
Speaker 2:So yeah, so he delivered on. What he was going to do was to get me them for my birthday. They arrived on my birthday, I played with them on my birthday and they are superb.
Speaker 1:Good job, Ollie.
Speaker 2:Yeah, well done. Big shout out to Ollie.
Speaker 1:Big shout out to Ollie.
Speaker 2:So that's my unfiltered minute, I suppose, just on other stuff that's going on. We have become very, very busy. We brokered a really big deal last week, really helped a client get that off the ground. Say, a client wasn't a client at the time is now Proved that, and we did it in our team meeting. We did it.
Speaker 2:We had a team meeting and the quality of work from another accountant was shocking yeah absolutely shocking um and it basically I I shared that with the team to prove how good our team is in the work it does um, and yeah, it was just awful. But we brokered that deal, which was great, and they're really, really happy, happy with us, which is fantastic. We got, I think, four or five inquiries this week.
Speaker 1:Yeah at least At least.
Speaker 2:So you know, I think things are really starting to pick up. Our local accountant, our main competition in town, has been taken over. We seem to be getting a lot of inquiries about that, which is great, um. So so, yeah and uh, you know, and we we attended quite an exciting opportunity midweek um that, if that comes off, that will be um quite interesting as well. But I think what enabled us to do it is we had to move very quickly on that opportunity and we both had to spend a whole day away from the office, didn't we?
Speaker 1:Yeah, we did.
Speaker 2:So you know everything had to be dropped, moved, etc. But we were able, because of the way we've done our business, we were both able to move our appointments on that day and we were able to go quite a journey to go and help someone out that was in a lot of need and that I think was great. So it's a testament of what we were able to do and a testament of that our team are working really well, although people never see what's behind the scenes no, no, they don't.
Speaker 1:so yeah, it's all quite exciting for us at the moment. Really, what's behind the scenes? No, no, they don't. So yeah, it's all quite exciting for us at the moment, really. So, yeah, keep listening and.
Speaker 2:I'm sure you'll hear all the behind-the-scenes stories. Yeah, doesn't it? Do the doodly-doodly-doodly-doop no I put that in at the end. They're all different times. Oh okay, I didn't know.
Speaker 1:Are you like telling me to wrap up?
Speaker 2:Yeah, stop talking, james, let's hear it, wrap it up, shut up.
Speaker 1:He effectively snapped at me everyone Come on quick, quick, quick.
Speaker 2:I thought he did the doodly, doodly, doodly bit.
Speaker 1:Okay, on that note, everyone, thank you for listening to Business with the Donos. We will be back next week. Please like and subscribe, and if you do have any questions for us, please send them in. Goodbye.