KPIs Made Simple

The dashboards everyone talks about but no one seems to have? We built one, made it useful, and got it to update itself before breakfast and after close. This week we share the messy middle: the dead-end Power BI attempt, the admin pain of manual spreadsheets, and the moment an AI builder helped us ship a working operational dashboard without writing code from scratch.

We walk through the decisions that mattered: why we capped our dashboard at ten tiles, how we picked metrics that trigger action, and what changed when the team could see a simple graph beating a target line. You’ll hear how we pull data from our practice management system and a receipt capture tool with client health analytics, why we ignore timesheets yet still track performance by department, and how twice-daily syncs offer clarity without micromanagement. We also open up about the ROI mindset that pushed us forward—spend a focused half week now to reclaim hours forever—and the surprising ways small, visible numbers nudge behaviour.

If you run a small business or a trade, there’s a blueprint here. We sketch practical dashboards for plumbers and other SMEs—jobs booked, inquiries, money owed, cash collected—and explain when to bring in finance tools like Fathom for profit and cash snapshots. We’re candid about AI’s limits and strengths, showing how low-code tools can turn a persistent bottleneck into a clean workflow. Along the way, we share a bonus win: a transparent bookkeeping pricer built with the same approach to remove a recurring pricing headache.

Ready to swap KPI noise for daily clarity? Press play, steal the structure, and start with one metric that changes behaviour. If this helped, follow the show, leave a quick review, and share the episode with a founder who keeps saying “I’ll do the spreadsheet later.”

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!

Transcript

Kicking Off: KPIs With Personality

SPEAKER_00 0:02

Welcome to Business with the Donno's, where we talk about family, business, and everything in between. I'm your host, Jade Donno, and I'm here with my dad, Paul Donno. And today we're going to talk about KPIs and dashboards.

SPEAKER_02 0:16

KPIs. KPIs. Or KP Crisps.

SPEAKER_00 0:19

Not KP Crisps or KP nuts.

SPEAKER_02 0:22

That's sorry.

SPEAKER_00 0:23

I got there eventually. That was a terrible, terrible dad joke.

SPEAKER_02 0:27

Well, you know. Key performance indicators.

SPEAKER_00 0:30

Key performance indicators. So do you want to say how this conversation has come about, especially the dashboard bit?

SPEAKER_02 0:39

Yeah, so when I did my Goldman Sachs thing, have I told you about that?

SPEAKER_00 0:43

No.

SPEAKER_02 0:44

No. No. Yeah, the Goldman Sachs 10,000 Small Businesses UK.

SPEAKER_00 0:48

Oh, did you have a graduation for that last week? Oh, okay. Good to know about.

SPEAKER_02 0:53

Yeah, should have told you.

SPEAKER_00 0:54

Yeah.

SPEAKER_02 0:54

Oxford University. Oh, was it now? Absolutely. No less.

SPEAKER_00 0:59

Didn't get a gap on though.

SPEAKER_02 1:01

What?

SPEAKER_00 1:02

Nothing.

SPEAKER_02 1:02

Yeah, whatever. So part of that is a lot of it was to design a dashboard. So I looked at it and thought, oh, that's really good. We need a dashboard. So I designed it from scratch. Why are you looking confused?

SPEAKER_00 1:17

You didn't design it.

SPEAKER_02 1:19

So it's a dashboard to give you a barometer of a snapshot of our business at um you know at any one time. So yeah. So I thought, well, I'll I'll need to do that. Um and looked at the software and and and all of it and got it up and running, and it's running from those conversations.

SPEAKER_00 1:38

This is not what happened, everybody. This is a bold-faced lie.

SPEAKER_02 1:42

What do you mean, a lie?

SPEAKER_00 1:43

It's a lie.

SPEAKER_02 1:44

Okay, sorry. I said to you, we need a dashboard, and we've got one.

Manual KPIs And Why They Fail

SPEAKER_00 1:48

Yeah, right. I'll I'll tell you the proper story because then it might be more beneficial to everybody. So on this Goldman Sachs course, and uh on my MBA as well. Well, no, it's just such a lovely thing. It's just a business thing, isn't it? There's this magical dashboard where you can look at it every day and get a snapshot of your business, so you can know your key metrics every day, so you can manage it properly, which is great. But it's a magical thing nobody knows how to create. Unless your software, like your say our practice management software, did it for us, which it doesn't have this dashboard feature, should make one. Um, but unless you have that inbuilt into your software, which is unlikely because it probably pulls from a few different places, then you don't have that eye on it. And so the way we were tracking our KPIs, well, forever, has been we dip into our practice management software, we find out each key metric. So, say, I mean, because we run an accountancy practice, the say one of those metrics is how many VAT returns have we got to do this month, we would say, right, we've got this many to do, we'd plot it on a uh Excel spreadsheet, and then we'd track it that way, which is manual, it's boring, and quite frankly, it just ends up not getting done. So that was really time-consuming and annoying. And whenever somebody would mention, oh, are you tracking your KPIs? You just sort of sit there like, oh, it's just so much more work. Anyway, this magical dashboard that they were speaking about on your Goldman Sachs program, we were like, right, how do we build it?

SPEAKER_02 3:29

So it's not just how we build it, how do we build it and get it to automate and to update itself?

SPEAKER_00 3:35

How to get it to update itself because the pain point, when we're actually talking about it, the pain point is this manual looking at the work, adjusting the spreadsheet, and then obviously the spreadsheet would be out of date within a day, and so like getting somebody to do that daily, like it's just it's just too much, and that was the pain point. It wasn't the we didn't know what metrics to track or anything like that. So we were like, how do we get it to do it? And we knew it would be possible with the software that's out there, we knew it would be possible, but anyway, I went away and I spoke to I think I spoke to Carbon, um, I spoke to a couple of other people about how to do it.

SPEAKER_02 4:13

So carbon's our practice management software, isn't it? Yes, yeah. And you see, look, I do know it.

SPEAKER_00 4:17

That's good. Surprising. Anyway, I did speak to a few people about how to do this, and I think I I never found somebody to be able to do it, but we knew it was gonna cost us within the realms of 2,000, 3,000 pounds.

SPEAKER_02 4:32

Yeah, we knew it was gonna cost a few people, and we were prepared to pay it as well.

SPEAKER_00 4:35

We was somebody to build it, and then you said, Oh, well, people are doing this on Power BI on Excel, which is like an extension of Excel. Yeah, um, and you were like, right, I'm gonna look into how to do that. So we left it for a bit, and then what happened with that?

SPEAKER_02 4:50

Well, the data it pulled was zero data, like nothing, not zero the software. So my graphs that I was expecting didn't actually work, and then I got bored.

Failed Power BI Attempt

SPEAKER_00 5:04

Exactly. So again, it's uh it's more time consuming than you think, and more complicated than you think. Anyway, I was then listening to a a podcast, so Dario S CEO podcast. I can't remember who was on it, but Stephen Bartlett. Well, obviously, Stephen Bartlett is his podcast.

SPEAKER_02 5:20

Oh.

SPEAKER_00 5:20

Um, but the person he was talking to, it was all about like side hustles and sort of side hustle businesses and making passive income and stuff like that. It's a really good podcast if you want to listen to it.

SPEAKER_02 5:32

If you could remember it.

SPEAKER_00 5:33

Well, it's definitely got like side hustle or passive income in the title, so you'll be able to find it. But the guy was really good, and he said about some AI tools that could help businesses easily. Um and so I wrote them down, obviously, and looked them up. And I was looking at one, so I've I've been using um a bit of software called Lovable, and you can make all sorts of stuff on there. And within this, I thought, wait a minute, this makes software. I can make this dashboard, I can code this dashboard using my normal language. Um, let's give it a go. And I did. And guess what? I've made.

SPEAKER_02 6:16

You've made a dashboard.

SPEAKER_00 6:18

I've made the magical dashboard, everybody.

SPEAKER_02 6:21

And I have pains me to say it does work. It does work, and it's actually really useful.

Discovering AI Tools To Build Software

SPEAKER_00 6:26

It's very good, and it it took me, I I think it probably took me probably a good half a week to do it, but I've never coded anything before in my life. I've never made any software, and this AI tool has allowed me to be able to build exactly what we need and what we want to see, um, which is really cool and really exciting, I think. And this pulls data at the moment from our practice management software and from um a bit of software that we call called Dexed, which is a receipt capture software, but it also has like data health um analytics within there for our clients, especially our bookkeeping clients, because that's what we wanted to see, see our bookkeeping clients' health scores. So it's pulling from that bit of software as well. And if we decided we wanted some more metrics, we could absolutely pull from other places, providing they let us into their API, which is sort of the key thing there.

SPEAKER_02 7:24

Yeah, it opens the door into the software, isn't it?

SPEAKER_00 7:26

It does.

SPEAKER_02 7:27

So you've got to decide what metrics really work for you because you could have a dash that you know, you could have pages of this and never take any attention.

SPEAKER_00 7:34

Yeah, it's got to be a snapshot of exactly what you want to see. Yeah, and from our point of view, with this particular dashboard, it's not financial, um, it is an operational dashboard for us.

SPEAKER_02 7:46

Yes, see how the team works because we don't use timesheets, do we? So a lot of people in our industry sort of use timesheets and they beat their staff up over it, and we just decided not to do that. And there are some drawbacks in that because we don't know how team members are performing exactly, but we do using this dashboard and the metrics, we do know how each department is effectively performing. You know, we know how long it's taken to turn around a set of accounts, you know. We've got a certain parameter there. We know whether or not our bookkeeping is being kept up to date, the way we look after bookkeeping for clients. Yep, we've got parameters there, so we now know that whether or not we were ahead of the game or behind the game or or doing the right job. So that that's where the dashboard comes in. Our next phase for the dashboard is to put a screen up, isn't it, in the office?

SPEAKER_00 8:39

It is, and then we can have that up.

SPEAKER_02 8:41

And feed it automatically, yes.

Shipping The Working Dashboard

SPEAKER_00 8:43

And I've got the dashboard as well, so it auto-syncs, so it auto-sinks at five o'clock in the morning and five o'clock at night. So if we do have it up on the screen, it would auto sync in those times. Um, you can force sync it as well. Um, but there's lots of things you can do.

SPEAKER_02 9:01

But it gives the team, you know, using a dashboard, it gives the team, you know, some stuff to work on. Um, I don't know. I know it's not that dashboard we use, but you know, obviously we've monitored tax returns this month. Yes.

SPEAKER_00 9:12

The second we put a graph up, all of a sudden we we seem to be having it's a bit of motivation, I think.

SPEAKER_02 9:20

Um now we're below we're behind, we're not behind, we're in front because we're below the target line, which is great.

SPEAKER_00 9:26

Yes, which is really good.

SPEAKER_02 9:28

Um, and that's where dashboards help a lot.

SPEAKER_00 9:31

It is, but I think the knowing where to go to build it or how to do it is a real stumbling block for people, and then they just don't end up doing it. Um but that is it's something that is achievable now. You can do it on your own using bits of software like that, and if you're not confident in that, you can get people to do it as well for you, which you know.

SPEAKER_02 9:57

Well, if you see the if you see the benefit of it, which we do, um, and obviously we've developed, you know, you've spent a good amount of time learning it and put it in place, but if you do see the benefit of things, then it's worth the investment. Yeah. You know, it and and it's not just on the dashboard, it's on other stuff as well, isn't it?

SPEAKER_01 10:15

Yes, it is.

SPEAKER_02 10:17

How many small business clients do we have that sort of say, Oh, I don't have the time to do that, or I can't afford to do that? Yeah, you know, I mean, only this week. I think I sat down and said, Look, I can improve your profit by X amount by doing this, and they were still, you know, thinking, I I don't want to spend, you know, a very, very small fraction to improve that. I just find it incredible. You know, how many clients do we have saying they're too busy? Yeah, you know, and things like the dashboards will go, right, okay, this is the area you need to concentrate on. Go and yeah, put your resources there.

SPEAKER_00 10:49

Yeah, I think one of the key things here as well is like we we figured out what a pain point was, and we're like, right, the pain point here is the the admin side of things, and then we figured out how to make our lives as easy as possible. So then that that time that I've spent, say that was half a week that I've spent on that, it might be slightly more, it might be slightly less, I'm not really sure. Say that over the course of the time updating those spreadsheets, yeah. We'll get our time back, we'll get our time back, and it's more user-friendly. Like there's there's pain points in your business that if you actually break them down into small chunks, you can probably fix them with um AI, with um processes, with software, with delegation. You can probably fix quite a lot of the pain points that you've got.

SPEAKER_02 11:41

Yeah, absolutely. And the tools are there, aren't they?

SPEAKER_00 11:44

Yeah, you just need to know how to use them. You just need to know what they are and how to use them, or know where to go to get someone else to use them for you.

SPEAKER_02 11:51

Yeah, yeah, yeah.

What We Track And Why It Matters

SPEAKER_00 11:52

It's that simple. Um I'm trying to read through my notes because we've gone off topic of my notes, um, which is good, I know. Um so I I said that this one is obviously for operations, you could have a financial one. Um, I know we use bits of software like Fathom to do a bit of a snapshot of the financial um sort of dashboards.

SPEAKER_02 12:22

Um, Fathom is brilliant. I had a meeting with the Fathom yesterday. Just to say that.

SPEAKER_00 12:29

Okay.

SPEAKER_02 12:29

Yeah. And talking about software, I mean I'm sure our listener out there can relate to this. We pay for Favum, we pay a lot of money, don't we? Yes. You know, we're we really invest in that bit of software. I didn't realise that for a very small amount of money, less than 50 quid, we can have all our clients on Favom and we have all the metrics on our clients.

SPEAKER_00 12:55

That would be helpful, wouldn't it? You just didn't realise.

SPEAKER_02 12:58

I didn't know that. And apparently it was been there for ages. So we can absolutely monitor our clients on a monthly basis for turnover, profit, cash in the bank, overdrawn director's loan accounts, all those things. And we didn't know to use it. We didn't know it was there.

SPEAKER_00 13:16

But once we get it, we need to make sure we've got the processes in place to use it.

SPEAKER_02 13:20

Absolutely, and maybe we can get the dashboard to alert. I don't know. That's a different story.

SPEAKER_00 13:25

That'll be something different because otherwise it's let more than a snapshot.

SPEAKER_02 13:29

But it's data, isn't it? So the the dashboard is dealing with data, yeah. That is really good data. And you know, a client we're heading this week, you know, it was all about data. He was struggling, and we go, well, let's look at the data, and we often forget what's really close to us, like the data.

SPEAKER_00 13:48

Yeah, and there's so much you can do with data now with all the tools that you've got. It's and I think if you think of it as a big picture, it's so overwhelming with the amount of the amount you can do, yeah. But if you break it down uh into just those like pain points, like I said, and then fix one by one, then it'll be surprising how much you achieve.

SPEAKER_02 14:11

Absolutely. Um and the amount of people that we hear about you know, chucking that data into Chat GPT, yes, that is a way of doing it, but you've still got to understand what you want and what's gonna come out. So, you know, and that's okay, that's an AI tool, LLM, large language model. See, I was listening on my Goldman Sachs course in Oxford University. Um and you know, you just it doesn't always have the right answer, but if you've got you know a partner or someone just to look at it and and challenge you, challenge that, you can really get some good answers out of this.

SPEAKER_00 14:47

Yeah, you can. You've got to know what you want and and yeah, what you want out of it, and not take its word as gospel because it does lie. It does lie, it does lie, so you need you need to have a good head on you to use the tools properly, but I mean the help it can give you is is immense.

SPEAKER_01 15:07

Yeah, absolutely.

Automation, Syncs, And Team Visibility

SPEAKER_00 15:08

Um so yeah, and I I've been looking up other tools as well. Like um, I've heard people mention AI um employees or GPT employees. I've been looking up stuff like that to help with the marketing side of our business. Been looking up been looking up um software that can make better apps for your phone in case any clients want apps built, like all stuff like that. Like there's there's so many bits of software now that can really, really help enhance and make your life easier. I mean, one thing that I've built, I mean, I've built loads this week since I've discovered this software, like so many things off my list of things I needed to do. Um, I built a bookkeeping pricer. Yeah. Because another pain point of ours is that bookkeeping pricing, we do it off of transactions. The transactions, if you have more, the price is less, you get the idea, and everyone struggles to price it, and it always comes back to me or you to price the bookkeeping because it's a real struggle to get a consistent price. Um so I made a bookkeeping pricer with the um parameters that we had, and I've got it, so now it's on the website, so it's really transparent. Everyone, if you just put your transactions in, you'll see roughly what it will cost for us to do your bookkeeping. I know it is, and I built that and put it on the website, and that was this week. And I was on well. Oh so built a dashboard, did that, and I think I've done about four landing pages.

SPEAKER_02 16:38

Have you? Yeah, excellent.

SPEAKER_00 16:41

Um we've gone off track from KPIs, a bit more on A bit more on you, a bit more on me.

SPEAKER_02 16:49

This is what I've done.

SPEAKER_00 16:50

Well, it's quite cool.

SPEAKER_02 16:52

It is quite cool, yeah. I did quite a lot of tax returns.

SPEAKER_00 16:55

You did? Yeah. Did you make your life easier with the tax returns in any way?

SPEAKER_02 17:02

No. No.

SPEAKER_00 17:05

No. No comment.

SPEAKER_02 17:09

See, look, I'm saying very tight-lipped.

SPEAKER_00 17:11

Very tight-lipped. Back to the KPIs, key performance indicators. I think it is keeping it really simple. Like our dashboard, it does, I think it has about 10 things on it, which is still quite a lot, but they are things we need to know operationally.

SPEAKER_02 17:31

I know we sort of mentioned about our side, but what about these dashboards? How could they work for other businesses? And we've not re-heared this at all, have we, or even spoken about this? But you know, we were we've we mention our little plumber, don't we? We always mention the plumber.

SPEAKER_00 17:44

We always mention the plumber. So we probably have no plumbers listening.

SPEAKER_02 17:48

Yeah, probably none at all. Yeah, they're all fixing leaks in your ensuite. Uh but you know, you take a really simple dashboard for them. Maybe they get a dashboard of how many inquiries they've got, how many jobs they got on the go, you know, how much turnover they've done this month, you know, how what people owe them, you know, what they owe. There could be a really simple dashboard that could just be flash up every day and go, This is where you're at.

SPEAKER_01 18:15

Yeah.

SPEAKER_02 18:15

Yeah. And this is what you're making on your current month.

Investment Mindset And Time ROI

SPEAKER_01 18:19

Yes.

SPEAKER_02 18:20

And just flash it up on a dashboard so they can quickly look at it.

SPEAKER_01 18:23

Yeah.

SPEAKER_02 18:23

You know, that's as simple as that, isn't it? And also, if you can do an app, maybe you could do that on a dashboard.

SPEAKER_00 18:29

Yeah.

SPEAKER_02 18:30

Yeah. I've just put it out there. I'm not sure you can do that, but I'm sure you'll find a way.

SPEAKER_00 18:33

I might be able to.

SPEAKER_02 18:34

But you you look at you know, that's a small tradesperson, you know, you you might look at you know larger businesses that that look at very similar metrics. If they're always running at a 45% gross profit, it's an easy metric they can get off their zero software, but chuck it on a dashboard and go, oh, suddenly I've got this, or this is my bank account balance.

SPEAKER_00 18:56

Yeah. I mean, you can do you can do all of that stuff, um, and the operational stuff as well. So if yours is you say this year you really want to reply to all emails within two days, um, it's very possible that that's data you could pull onto a dashboard to say, right, you've had this many emails and you've only replied to this many. Um it could be some complications if you get spam mail, so you probably have to be really on top of that. But that is the sort of data you could pull as well operationally if you you had that, or maybe even if you're using a phone system, this is how many phone calls I've had, this is how many I haven't answered, like that sort of stuff, as well as the financial stuff. Um, how many site visits you need to do. Um, and it to be honest, it all these dashboards all depend on how you're tracking this sort of stuff anyway. So if you're a plumber and you are using something like Trade Fi, then the dashboards are quite easy to set up because you can just

SPEAKER_02 20:00

Suck it out of Trader Fi.

SPEAKER_00 20:01

Pull the data from Trader Fi, providing they let you do that. Um and and go from there. If you're not using any software, then the dashboard has nowhere to pull from.

SPEAKER_02 20:11

No.

SPEAKER_00 20:11

If you are using like um a spreadsheet, you may have to be able to do that.

SPEAKER_02 20:15

If they're not using any software, they're not really one of our clients anyway, are they?

SPEAKER_00 20:18

Well, it doesn't matter they're a client. We're speaking to the listeners.

SPEAKER_02 20:21

Oh, okay, yeah, of course. I forget that sometimes.

SPEAKER_00 20:24

You do. It doesn't, it doesn't matter. But yeah, if you're not using any software, then these magical dashboards are probably a step too far.

SPEAKER_02 20:32

You probably need some but you e even if you're a small tradesperson as a sole trader, you're probably going to be using software from April anyway.

SPEAKER_00 20:40

Yeah. But if you are a small tradesperson, this is where the AI tools are pretty amazing at the moment. If you're a small tradesperson right now, like a small plumber and just say it's you on your own, like you can build software bespoke to you now using something like Lovable or Ripplet. You can literally say exactly what you want and build it entirely. And you could have a dashboard in that.

SPEAKER_02 21:07

That's phenomenal, isn't it? Which or they could ask you.

Financial Dashboards And Fathom Learnings

SPEAKER_00 21:10

Or they could ask me, because I can do it using the AI tools. It's it's possible now to have that sort of stuff. You just have the vision. You've just got to have the vision and the thought and the and yeah, the foresight to do it. Otherwise, it's just it'll be impossible. Um but the tools are out there now, and I mean before for a bespoke bit of software. How much were you looking at spending? Like 20 grand, 30 grand?

SPEAKER_02 21:37

Plus, plus, yeah.

SPEAKER_00 21:39

Like, and now you can just go and build it.

SPEAKER_02 21:42

Yeah. Or I'm sure there's a lot of developers out there that are going, oh, these two, please shut up.

SPEAKER_00 21:48

Oh, yeah, sorry, developers. But there's still, I mean, like, I'm using the AI tools, I'm not a coder in any way. Making small bits of software is fine. Making large bits of software, there is definitely still a room for software developers who know what they're doing. There is absolutely a space for them, absolutely still.

SPEAKER_02 22:08

Yeah, but those developers need to be moving into that space and not into the small business space, don't they?

SPEAKER_00 22:13

Yeah, because no one's gonna pay for it.

SPEAKER_02 22:15

No, absolutely not when they can do these tools.

SPEAKER_00 22:17

Not when you can use these tools, or they need to go into a space similar to myself where you can build them, build, use the AI tools to build them for people cheaper.

SPEAKER_01 22:27

Absolutely.

SPEAKER_00 22:27

Um and you know more cost-effective, more cost-effective than the 20 or 30 grand.

SPEAKER_01 22:36

Absolutely.

SPEAKER_00 22:37

But I mean, I think that's incredible that you can have that now, you can you can make that, yeah. Um and I have to say, I didn't realise that the AI could do it this well until I discovered this software. Because Chat GPT, it's good, like it's really good. And a few years ago, like it was beyond anything we could even imagine. But it does get things wrong, and it's like if you ask it to generate a picture, like it's just a bit rubbish. Um, so I'm just thinking of you. Dad sent us a picture of his dog Betsy the other day, like doing like cartwheels or something.

SPEAKER_02 23:15

Yeah. I was having a bit of fun with it.

SPEAKER_00 23:18

Yeah.

SPEAKER_02 23:18

And mum went, why has she got a pink leg? I'm like, that's because it's AI generated, it's not real. She can't really do that. It's like it's just generated it, it's just bought her leg was pink because that's what she was wearing at the time.

SPEAKER_00 23:34

This is what I mean. Like, it's not the pictures and stuff aren't like it's not always the best. And like I use Canva a lot, and the AI on that isn't quite good enough yet to do what I want it to. Um, but it'll get there.

SPEAKER_02 23:47

It will be, yeah.

SPEAKER_00 23:48

It'll absolutely get there. But like the the tools to build the the software is it's incredible and really can open doors for a lot of small businesses, I think, to progress and improve. Um so yeah, I think we'll go on to our unfiltered minute.

SPEAKER_02 24:09

Our unfiltered minute? Yeah. Oh my goodness. Do you know what I haven't even thought about this?

SPEAKER_00 24:13

You haven't?

SPEAKER_02 24:14

No, but I'm gonna refer to my LinkedIn post for my unfiltered minute.

SPEAKER_00 24:17

What's that?

SPEAKER_02 24:18

Well, we've been busy, haven't we, the last few weeks?

SPEAKER_00 24:20

Yes, we have.

SPEAKER_02 24:21

Not just on tax returns, we've had quite a large RD claim come in. We've had businesses for Sal. Yeah, we've had a lot of questions. I always love it when the client phones up and says, I know it's a really busy month, but and uh a simple question is actually about four hours work, but that's fine, you know. We did it, so but my unfiltered minute is I still went down the gym. Well done, which I think is quite amazing, really. Tuesday morning, I had a client in early, couldn't go to the gym. I went at lunchtime.

SPEAKER_00 24:55

You did, well done.

SPEAKER_02 24:56

I think I should have got a little bit more recognition for it though, you know, at the gym because I think I made a real big effort there, and they didn't really seem they sort of took it and went, Oh yeah, hello, but are you normally coming in the morning? Yeah, but I've made this effort. So you know, I thought I needed a little bit more. You get some love, at least I still did it, and I was quite chaffed about that.

SPEAKER_00 25:16

Well done.

SPEAKER_02 25:16

So that's my that's my sort of look after yourself still, despite everything else being busy.

SPEAKER_00 25:22

Yes, I think that's really important.

SPEAKER_02 25:24

And all my taxes ring.

SPEAKER_00 25:26

Well done.

SPEAKER_02 25:26

I think we've got five left.

SPEAKER_00 25:28

Yes, I'll have to re refresh the dashboard.

SPEAKER_02 25:31

Yep, yeah.

SPEAKER_00 25:33

Um and my unfiltered minute was that I was unwell this week.

SPEAKER_02 25:37

Oh, I know.

Start Small: Data Overwhelms Without Focus

SPEAKER_00 25:39

Was you so sad? Yeah, I had a stinking cold and I've had to be at home away from all the people in the office, which has been a bit of a struggle. That's so mean. But like when you're running a business, being out of action is rubbish. So, yeah, that was my unfiltered minute. Just that it is rubbish.

SPEAKER_02 26:00

Oh, okay.

SPEAKER_00 26:01

But you can get through it.

SPEAKER_02 26:03

But you're feeling better. I'm feeling much better. What about the growing human inside?

SPEAKER_00 26:07

Yeah, well, I think that's why I felt so bad was because my body's growing the human as well, which we have found out is a girl.

SPEAKER_02 26:14

Matilda.

SPEAKER_00 26:15

Matilda. Matilda is her name. Tilly.

SPEAKER_02 26:19

Matilda.

SPEAKER_00 26:20

Well, my full name's Matilda, shortened to Tilly or Tilda.

SPEAKER_02 26:25

Matilda.

SPEAKER_00 26:27

That's my child.

SPEAKER_02 26:29

My grandchild.

SPEAKER_00 26:32

Not being told off all my neighbor.

SPEAKER_02 26:35

No, I like the name.

SPEAKER_00 26:38

Uh so yeah, so that was really exciting. On Thursday, we went to um have the second scan. It was, but we haven't done the podcast since. We went to have the second scan because she didn't want to show us her gender and the first scan. Um, so we went to do that and it was really lovely. They had all the lights um round and they like did a little countdown and then put the lights to um red to show us that it was a girl, they didn't have pink, so it was red. Um, but it was very nice, it's very exciting. Um, so yeah, so now everyone knows, including all you listeners.

SPEAKER_02 27:15

Absolutely. So there you go. So it won't be long, and we'll have Matilda on the podcast.

SPEAKER_00 27:20

Yeah, making lots of noise.

SPEAKER_02 27:21

Yeah, indeed.

SPEAKER_00 27:24

Calls in mayhem.

SPEAKER_02 27:25

She'll be going, I've got an app now.

SPEAKER_00 27:28

She will.

SPEAKER_02 27:28

Yeah.

SPEAKER_00 27:30

Mummy made me an app.

SPEAKER_02 27:31

Mummy made me an app. The Matilda app.

SPEAKER_00 27:36

Matilda app. Aww. But anyway, join us next week.

SPEAKER_02 27:43

Um in February.

SPEAKER_00 27:44

In February, we'll see you then.

SPEAKER_02 27:46

And that'd be 11 months of Christmas, then. What is that?

unknown 27:50

11 months of Christmas, then.

SPEAKER_02 27:52

Anyway, Merry Christmas everyone.

unknown 27:54

Bye.