Service X-Factor
Service X-Factor is the podcast where service operations stops being a cost center and starts being a competitive advantage. Hosted by Microsoft MVP Scott LeFante, this show reveals the secret ingredients behind service operations success and much, much more...transforming chaos into clarity and strategy into profits.
Podcasting since 2025 • 14 episodes
Service X-Factor
Latest Episodes
Why Most Mobile CRM Fails (And How Resco Fixed It)
One million syncs a week sounds like a brag, until you realize it’s a promise. Field teams don’t care about features…they care that their mobile CRM works fast, offline, and under pressure.In this episode, we sit down with Ivan Stano, a ...
•
43:09
Straight from the Source: Microsoft's Jason Cohen on Field Service, Project Operations & What's Next
What happens when the people who build D365 Field Service sit down with the people who implement it every day? You get this episode.Jason Cohen has been on the Microsoft Field Service product team for nearly eight years...
•
52:55
A Former Teacher Proves You Belong At The Table And Shows How To Earn Your Seat
Ready to trade word salad for real substance? We sit down with community builder and BizApps veteran Julie Yack to unravel how a former preschool teacher became a force in Dynamics 365 and the Power Platform, and why mindset, not tools, decides...
•
47:49
AI @ Work: From Buzz To Business Value
If your CRM could listen, learn, and log the work for you, how much time would your team get back? We sit down with longtime Microsoft MVP and AI futurist Chris Cognetta to unpack the shift from forms and clicks to agents, conversation intellig...
•
52:49
Heidi Neuhauser - From CRM 4.0 To WP Portals: Lessons In People-First Dynamics
Ever seen a CRM project teeter on the edge and wondered if the platform is the problem? We invited Microsoft MVP Heidi Neuhauser to unpack why so many implementations stall, why “more fields” won’t fix adoption, and how a single meaningful win ...
•
Season 1
•
47:09
